My Dell A920 prints everything except envelopes very nicely. When I use the format in Microsoft Works with return address and addressee and click print everything normal happens except the printer puts NO INK on the envelope or anywhere else. It makes the printing noises and the window showing ink levels and print progress etc is up there but when the envelope comes out is it blank!!!
I have(had) the same problem using the Dell A920 printer on a Dell compunter running XP. After spending a hour trying to find a solution on the internet, I finally found a solution on my own.
When ready to print a envelope.
Go to File/Print
Click Properties button
In lower right hand corner, check "Print Color Image in Black and White" box
Click OK button
Click OK in print pop up
When finished, repeat to uncheck "Print Color Image in Black and White" box to allow for color printing.
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Re: Dell A920 won't print envelopes
I suspect Works thinks your envelope is 8.5 x 11 or thinks your envelope is oriented in the opposite direction (long end first instead of narrow end) and is "printing" on air. Try printing the same job again except use a standard piece of paper and I'll bet you see something.
I haven't used Works in years but its basically a stripped down version of Word. If you?re using the envelope printing tool there should be an options or printing orientation section. Make sure you've got the envelope orientation set correctly here.
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Hi Doris, Please make sure the Operating System you are using corresponds with the printer driver.In other words,make sure the driver you're installing is compatible with the Operating System on your PC. Check out your Operating System's compatible drivers for downloads from this Dell support site. Make sure you unlock the scanner bed by pushing the scanner lock down. Check the USB cable connections and make sure its secure. If problem persists,return the product if still on warrant.
1.Buy envelopes at any office supply store. They come in all shapes, sizes, textures and colors, so choose ones that go with the type of invitation you are sending out.
2.Open Microsoft Word 2007 and click on the Mailings tab.
3.Click on Envelopes in the Create section.
4.Click on the Envelopes tab when the Envelopes and Labels box comes up. The box will probably come up with the Envelopes tab open, so you may not need to do this.
5.Enter the recipient's address in the Delivery Address box. Invitation envelopes should include the names of everyone invited--for example: Mr. and Mrs. Smith, Mrs. Smith and family. Don't worry about the font at this point--you can change it later.
6.Enter your return address in the Return Address box. As with the Delivery Address, you can change the font later.
7.Click on Options. Use the drop-down menu in the Envelope Options tab to change the size of the envelope if needed. The packaging of the envelopes that you purchased will have information about the size of the envelopes. It is very important that you choose the correct size so that the envelopes print correctly.
8.Adjust the font of the delivery and return addresses. Click on Font in each section and change the font style or size. You can also bold, italicize or choose other options regarding the font.
9.Adjust the placement of the delivery and return addresses on the envelopes. In each section, click the arrows in the "From left" or "From top" boxes. In the preview section below, you can see the movement of the addresses as you adjust the placement. Line up everything so that it looks good to you.
10.Click on the Printing Options tab. This is important because you must select how you feed the envelopes into your printer. Choose the correct way that they are fed, whether they are fed into the printer face up or face down, and if they should be fed in manually. This will all depend on your specific printer. Consult your owner's manual for this information if you are unsure. Click OK and you will return to the Envelopes and Labels box.
11.Insert the envelopes into your printer. Click Print once you have everything formatted and arranged how you want. You should print one envelope first to make sure the layout is correct. Once you've confirmed it printed correctly, print all your envelopes.
2 Open the Dell Printer Solution Center on the computer. Click "Start," located in the bottom left corner of your computer. Select "Programs" from the menu displayed. Click "Dell printers." Click "Dell AIO Printer A920" and then click "Dell Printer Solution Center" to open the Dell Printer Solution Center.
3 Click on the "Maintenance" tab and select the option that says, "Clean to fix horizontal streaks."
4 Click "Print." This will print a nozzle print page, which forces ink through all of the nozzles to clean and unclog them.
5 Print a regular document again to see if the print quality has improved. Repeat the cycle up to two more times to improve printing quality.
To get rid of error, unplug machine. Sett. the correct paper size ( size of envelope ), paper type (envelope ), both on printer properties ( when you prompted to print ) and on machine ( when you put envelope on bypass, machine auto ask you ). Do not forget to tell printer that he needs to take paper from bypass ( printer properties )
1) Click Tools
, click Letters and Mailings and then click Envelopes and Labels
. 2) Type the Delivery and Return address information. 3) Click Options
. 4) On the Envelope Options
tab, set the following options:-
: set to match the loaded envelopes.
: if desired, select the Delivery point barcode
to make it easier for mail sorting machinery to correctly route the envelope.
: for Size 10 envelopes only, set the Return Address position .8 inch in the From left
5) Select the Printing Options
tab and verify that the following settings are selected:
Select the Feed Method option that shows the envelope on the far right side with the short edge first.
Select Face down
Examine the selected feed method image and verify that the envelope
flap is on the left side of the envelope. If it is on the right, select
or deselect Clockwise rotation.
6) Click OK
and then click Print
As envelop can not feed correctly every time, it depends on the weight, flap design, paper type and other factors & cause jam, To prevent those you can do.
Print envelopes at a higher quality setting so envelope is pulled through the unit more slowly. e.g:- Switch fast to slow mode or slow to best mode.
Tuck the flap inside the envelope before loading it into the printer.
Have a nice day...don't forget to rate the solution.
I have this same problem, except with the Dell AIO A920 Printer. It started when I experienced a paper jam and tried canceling the print order in the queue. I've tried every possible way to try and bring the printer out of this comatose state it's in, and nothing doing. I'm about ready to get a new printer. I guess this is what you get with a cheap printer Dell threw in free with a larger order.
There must be an issue with the size of the envelope the printer is expecting. If you're using Microsoft Word, check under "Letters and Mailings" and then "Evevolopes and Labels" to check the size you have set the envelope to. Perhaps its also a setting in File and Page Setup or in the printers own settings under Control Panel and Printers. Sorry for not being of more help but if its not jamming or giving an error then its probably just set to the wrong envelope size.