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it is Depending on how deeply its damaged.. maybe you should post a photo? the only way you can solve it is if There is a part inside that isn't in its right place , but otherwise if any of the electrical components inside were damaged I think it would be too hard for you to fix. Good luck
Dust has a tendancy to collect under the ball at the 3 contact tips (you should look under the ball)and it is possible enough dust collected when the ball was removed, that the dust particles became a large dust ball and lodged under the ball making it impossible to move!
Remove the ball and clean the area and replace the ball and it should work fine.