Basically, whenever I start up my xbox 360console, it always says "open tray" on the dashboard, so I open it. When I close it, it says "reading", then I heard like a grinding sound, as if it's starting up, then I see "open tray" on the dashboard, again. If someone could help me, I'd appreciate it. Could this problem be dust covering up the laser sensor, which reads the disc?
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert who has answered 1,000 questions.
Re: Disc Drive Problem with disc being read.
How old is the unit? Do you keep it at floor level alot? Because this thing ( like all the game consoles) is a dust MAGNET. Get a can of compressed CO2 ( Dust off) Open the drawer and shoot into the draw over and under. Reboot . Cant guarantee anything though
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If once you put a game in the disc tray but it is does not load, you still
have the dashborad on the screen or its just says "Reading" then "Open
tray". You'll need to check first that you didn't set your Xbox 360 to
boot to the dashboard. To check this turn on the Xbox 360 with no
discs in the disc tray. Go to the System section then Console
Settingsthen Start up make sure it's set to
Disc not Dashborad. If you select disc the Xbox 360 will
play the disc when you turn it on. But if you select dashboard the Xbox
360 will stay on the dashboard when you turn it on.
If you did so
and still not loading, try another thing. Make sure this issue isn't
with this disc only. Try some other discs and DVDs if you have to make
sure is it an issue with this disc specifically and by then you'll need
to get another disc or it's the console itself. You'll need also to
make sure that your Xbox 360 is not overheating and it's in a well
ventilated place. Check that the date and time are set correctly. To
check this go on the System section then Console
Settings then Clock then Date and
Time. If it's not set to the correct date and time, set them
correctly. The last step to try is to unplug the Hard Drive and try
some discs without the Hard Drive attached just to test is it the Hard
Drive or the Xbox 360 itself faulty. If you did so and it worked without
the Hard Drive, it would be obvious that it is the Hard Drive's issue.
Unreadable disc errors or open tray errors are commonly fixed by pot calibration or laser assembly replacement. Pot calibration is the cheaper of the two, and if it fails and burns out the laser, well, replacing the laser would be the next step anyway.
You shouldn't calibrate the pot without an ohms reader simply because you can burn out the laser, but you CAN wing it. I'd advise doing some searching on DVD Drive pot calibration for the Xbox 360, simply because I don't know which drive you have so I can't help identify anything for you.
I will say you have to disassemble it down until you see the motherboard, take out the DVD drive, open it up, and then calibrate the pot with a very small screwdriver. The location of the pot depends on your drive. If this fails, then buy a new laser assembly and replace it in the drive.
p.s. pot calibration is fancy terminology. There are basically 2 "screws" inside the drive, 1 pot is the DVD/games, and the other is CD. You'll want to very slightly tweak the DVD/games pot until it works, testing with each tweak. You barely need to adjust this "screw" for a significant change to happen. Also, always test with a DVD and then a game. It will read a DVD before a game.
Sounds like a DVD drive problem. I have had a lot of success with errors like this by refurbishing the drive. If your not sure how to open or clean an xbox, then maybe let an expert do it for you. EllisonsMP3repair.com is great with repairs like this (cheaper too).
You are probably right. If it says, OPEN TRAY", it means the xbox did not read the disc. You can try using a cd player cleaning disc. If that doesn't work, then the dvd drive will probably need replaced.
Getting to the dashboard screen is a good thing but still cannot rule out a bad circuit board or power supply.
All the symptoms point to a bad DVD drive but the opening/closing by itself do indicate a problem with the microprocessor.
Can you turn the power on and off with the small button?? If not, would definitely suspect bad board.