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Re: Can't get back back on Kenneth Cole KC3271
There is aspecial tool to replace watch backs if it wont click back on with fingers dont press too hard you might break the glass. walk into a shop that fits batteries and say you got it done and it fell off. maybe a small family jeweller would be best. if this helps please rate
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Write your name, address, phone number and a description of the problem on a sheet of paper.
Put the watch and the paper with your information in a padded envelope or box.
Mail your package to:
Kenneth Cole Productions Inc. Attn: Returns Department 229 Hollie Drive Martinsville, VA 24112
Send the package via Certified Mail and insure it.
Wait four to six weeks. If the repair is under warranty, Kenneth Cole Productions will make the repair and mail your watch back to you. If the repair is not under warranty, it will call you to let you know the charges.
Bought from Official Kenneth Cole Retailer
Find the website for the retailer where you bought your watch. Look for warranty information on the website. This location should have the address where you will send your watch for repairs.
Fill out a form with your name, address, phone number and a description of the problem. Some retailers have forms on their website. The form may include the style number, which is found on the case back.
Include $8.50 to cover return postage in a check, money order or credit card information. The type of payment varies from retailer to retailer, but the amount is generally consistent.
Include any extra money needed for repairs if they are not under warranty. This includes repairs such as a battery, case or strap. This also varies from retailer to retailer. Some ask you to include the money ahead of time; others will call after seeing the watch.
Put the watch, any information and money into a padded envelope and send it to the appropriate address. Insure the package.
You have to take the back off. If it has about 6 slots around the back, then it screws off. If it's flat, then you can pry it open. If you pry it open, it,s very difficult to get it back on all the way. You may have to get some tools, or go to a repair shop.
For that you need tool called watch caseback opener. It looks like knife, only the blade is very short, curved and hardened Plenty on ebay for around 5 GBP.
Ordinary knifes wont work as they aren't hard enough and you can damage the watch and injure yourself.
If you gonna try to use chisel and hammer action, then you will damage your watch definetely.
Why don't use watchmaker services? Battery replacements are not very costly.