RCA Pearl MP3 Player screen just sits on PEARL and never plays
When i turn on my mp3, the loading screen that reads Pearl comes up and thats it, nothing more,no buttons work nothing might as well not turn on i saw on line how I am suppose to update my firmware but when i try to update it, my mp3 player isnt recognized RCAs solution for this is to turn it on, hold down the play button and plug it in but hello, nothing works, so that is pretty pointless, it doesnt work i dont know what to do
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Is the pearl in the main screen, or does the pearl show up when you try to turn it on? If so take the battery out when you see the pearl what about 5 mins and put the battery back in and trun it on. that shoul do it
I was having trouble with my daughter's MP3. The RCA website said to download Pearl Firmware (Version 2.) (http://support.rcaaudiovideo.com/downloads.aspx?product=25). I did, several times, but it would not work. Finally, I cheked the box "Format Data Area" under Download options. Once I did this my computer immedialty saw the Pearl and I was able to re-load all my daughter's songs in Media Player.
I hope this helps. I was so worried that I was going to have to buy her a new player.
Make sure the lock by the headphone jack is not engaged first.
If it is not locked, then reset the player by removing and reinserting the battery.
Make sure the player is fully charged before transferring songs - transferring large amounts of songs in one sitting can sometimes drain the player's resources faster than it can recharge.