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Scanned negative comes out black

I just bought a Stratford Labs GFP-001 and the software is by Arcsoft. I have a three month old HP computer with Windows Vista Home Premium . I have installed the software as per instructions three times and yet when I click on aquire after placing negatives in the tray and placing them as instructed all I get is a black jpeg. Arcsoft will not help because they won't accept my registration as they say I have the wrong serial number though I got it off the bottom of the scanner and have triple checked it. Ther is no other serial number. So I am turning to you for help.

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  • aliceb61 Dec 07, 2008

    can the UBS cord be replaced, if so , how on a gfp 001

  • rvoigt Jan 03, 2009

    We purchased the Straford Labs GFP-001 slide Image Copier over Christmas and we are having the same problem. I have installed the software 2x and it will scan the slides but they turn up black.



    The instruction manual is limited as to answers. Can anyone help?



    Rick

  • tpdmrh Feb 19, 2009

    Precisely the problem as explained previously. All sofware is loaded and when I insert the slides, no images appear, it is just black.

  • townestarlak Mar 14, 2009

    I purchased the gfp-001 and the software was not with it. I hope you can help me.

  • BRIAN REISS
    BRIAN REISS May 11, 2010

    DO YOU HAVE A DIGITAL CAMERA? I WOULD TAKE A PHOTO OF THE SERIAL NUMBER AND EMAIL THE PHOTO TO ARCSOFT AND AS THEM WHAT THEIR PROBLEM IS NOW? DO THIS, IF POSSIBLE, OR BORROW A CAMERA AND DO IT THEN REPLY TO ARCLIGHT1217, AND WE'LL WORK ON YOUR PROBLEM.

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Check your system, is it 32 or 64 bit. The 64 bit driver may need to be installed. 64 bit driver is on our web site. http://www.shopperite.com/shopping-faq/bellhowell-downloads-manuals.html

Posted on Sep 16, 2009

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Available here, along with other related stuff:
http://www.shopperite.com/shopping-faq/bellhowell-downloads-manuals.html

Posted on Dec 27, 2008

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1 Answer

Lost CD for downloading program for GFP-001


http://www.shopperite.com/images/GFP-001Driver.zip
This is linked directly from the Stratford Labs AEI software and download page. You may also need the 64 bit driver patch, which can be found at the parent to the page I just linked:
http://www.shopperite.com/shopping-faq/bellhowell-downloads-manuals.html

Dec 17, 2013 | Computers & Internet

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Need Windows 7 Drivers for Stratford Labs GFP-001


You first have to delete the current drivers. Just right click on my computer, go to properties and driver details and delete.
Go to this link to get the x64 drivers:

http://www.shopperite.com/shopping-faq/bellhowell-downloads-manuals.html

kind of a strange link but you will find the drivers there.


Run the driver pack you just downloaded, then plug in your device.

Everything should work once you reboot

Feb 13, 2013 | Stratford Labs Portable Digital Television

1 Answer

Where can I get the software for the Stratford Labs GFP-001 digital image copier for Windows 7?


The manufacturer's website advises that the GFP-001 Image Scanner is, Compatible with Vista and Windows XP systems Only. Requires USB version 2.0 Only.

Sorry, but I do not believe you will be able to find support for Windows 7, unless your scanner functions with one of the generic drivers inlcuded in Windows 7.

Jan 01, 2011 | Office Equipment & Supplies

1 Answer

Can't calibrate new Stratford Labs GFP-001


Can't calibrate the new Stratford "Digital Image Copier" GFP-001.
Followed all instalation instructions till I got to the part where it said that the unit had to be calibrated for the first time used. It said to "Click" on the "calibrate" button to perform the calibration,
but there was no calibration button shown, or no on screen desplay pop-up. Would like to know what I can do to rectify this problem. I am using an Acer Laptop with "Vista Home Premium";
which has 2.0 USB Ports which is called for. Does this device need to be calibrated, or can it be used without the required calibration?
Thank you,
Gerry Hall

Jun 07, 2009 | Logistixs Campus Media Publisher 2003...

1 Answer

Lost installation CD


Well, I cannot help you with a disk, but I can offer this insight:

Seems this scanner only works with USB2 ports, and if you only have USB1 ports, you will not have any luck.

Additionally, while I cannot help you with drivers, I have found others who say that Windows XP (and it is assumed Vista) does not need drivers to operate this scanner.

Simply go to the Control Panel, (after it's plugged in to a USB2) and click on Scanners and Cameras. The operating system will guide you through a wizard which will allow you to scan images into your computer.

Once there, however, you are sort of on your own to choose the software you want to edit those images.

good luck
tony

May 22, 2009 | Adobe Photoshop CS for PC

6 Answers

I purchased a stratford labs digital image copier model GFP-001 to convert slides to digital pics. Have it installed on my computer (windows xp) but can not get it to scan a clear image. No website...


Just found the company that actually makes "Stratford Labs" scanners. Called them very helpful, still sending this one back. They actually answer the phone when you call, that's a plus.
1-847-550-9998 Affillated is the name of the company.
Stratford Labs GFP-001.
Dowadiddy

Jan 11, 2009 | Office Equipment & Supplies

1 Answer

Whites coming out too bright.


Try to re-set the contrast to 50%.

Jan 01, 2009 | Computers & Internet

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