Question about Computers & Internet
I just bought a Stratford Labs GFP-001 and the software is by Arcsoft. I have a three month old HP computer with Windows Vista Home Premium . I have installed the software as per instructions three times and yet when I click on aquire after placing negatives in the tray and placing them as instructed all I get is a black jpeg. Arcsoft will not help because they won't accept my registration as they say I have the wrong serial number though I got it off the bottom of the scanner and have triple checked it. Ther is no other serial number. So I am turning to you for help.
Check your system, is it 32 or 64 bit. The 64 bit driver may need to be installed. 64 bit driver is on our web site. http://www.shopperite.com/shopping-faq/bellhowell-downloads-manuals.html
Posted on Sep 16, 2009
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Posted on Jan 02, 2017
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