Question about Brother IntelliFax-1860C All-In-One InkJet Printer

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Ink problem with Brother Fax 1860C

I have a Brother 1860C fax machine. I was overseas for 16 months, so it was not used all that time, and was 1 week old before I left. I came back and I was getting low ink messages. I suspect the ink dried up. I pulled out the cartridges to inspect and reinstalled them. Now I get a message that the yellow cartridge is missing! It is not missing.

This machine has black, yelloy, cyan and magenta cartridges.

I switched the yellow and cyan cartridges just to see if the error changes, and I still get the 'no yellow cartridge' error.
Here is a link to the product: http://www.brother-usa.com/Fax/ModelDetail.aspx?ProductID=FAX1860C

Help!

Posted by on

  • kimberly498 Nov 24, 2008

    Our fax machine currently keeps saying the yellow ink cartridge is empty and we cannot do anything to recieve faxes until that cartridge is replaced. I refuse to replace it; the cartridge is not empty! I have already replaced all the ink cartridges and we have been printing all our faxes in black and white yet supposedly our color ink cartridges are empty?! Ridiculous! Who created a machine that won't work unless all ink cartridges are new and installed? My black ink is fine, why can't I just print in black???



    I've had the problem before where you can't print black unless all color cartridges are installed AND I've had the reverse happen: you can't print color unless the black ink cartridge is installed...um, HP and other injet printers will still print if you are out of one or the other so I know the technology exists....Sounds like a ploy from Brother to get you to buy color ink cartridges every three months... Absurd!

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  • 159 Answers

The machine detects the ink by shining a light through the rib in one edge of the ink cartridge. Apparently yellow is close enough to nothing at all, that the sensors get a little out of whack. Here's how to reset the sensors:

  1. Get a dinner plate or something to set the ink cartridges on, that won't absorb ink, and is easy to wash.
  2. Unplug the machine's power.
  3. Open the machine and remove all four inks, setting them on the plate.
  4. Close the machine.
  5. Plug in power.
  6. The machine will begin it's start-up procedure and complain about the missing inks. It will tell you to replace one specific ink first (black, I think).
  7. Follow the instructions on the display, installing one ink color at a time. When all four inks are in, it should be OK.
Use Brother inks. They have a little black floater in that rib, and some of the aftermarket inks have had a problem with the floater sticking.
There may be another problem causing this. The ink may really be low, or the sensor board may be off its mounts in the machine. But the routine above is quick & easy, and it fixes the problem more than half the time. You can't run without any of the colors, because that means air bubbles are getting into the ink tubes, and that can lead to dried ink blocking the nozzles.
This is unrelated, but when you peel the sealing tape from the bottom of the ink ctg., do it slowly. Brother has found that sometimes, when you strip the tape off too fast, a little glue remains stuck in the nozzle, blocking it. If that happens, dig the glue out carefully with a pin & it will be fine.

Posted on Jun 11, 2009

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