Question about Creative Labs Zen Neeon MP3 Player

2 Answers

I have a Creative Zen Neeon 5gb MP3 player which no longer works

When turned on now all it does is displays the Creative logo, and I can hear it do this slow cascade of 6 notes dropping in pitch then 3 notes the same.
I can hear the disc spinning inside, but it does nothing else.
When plugged into a computer, the disc cannot be read or recognised by a variety of computers I've plugged it into via the USB cable.

I have tried what the Creative support page for the product suggest (here: http://support.creative.com/kb/ShowArticle.aspx?sid=9770)
I have, many times, put a pin into the reset hole next to the "lock" icon (in my player it's on the lower left hand side of the unit UNLIKE their diagram, which has it on top of the unit on the left hand side).
This does not fix it - only turns it off. When turned back on, the same problem is still there.

Of course, in their wisdom, the "recovery mode" referred to on the support page just happens not to work with my model player (great, thanks Creative).

I've also tried letting the battery run flat. Does not fix the problem either.

It was bought in May 2007 and only had 1 years manufacturer's warranty via the site I got it from, so it's out of warranty.

I have searched through the solutions provided on the FixYa site for this player but none helped.

Thanks,
Adam

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  • Alin Nedea
    Alin Nedea Dec 20, 2008

    I have the exact same problem... i turn it on and it freezes on on the Creative logo, i can hear the disc spinning and still nothing... my question is... if i have to format it, how can i do that? my computer doesn't even recognize it when i plug it in... please help me.

  • mysteriousni Mar 28, 2009

    I have the exact same problem... i turn it on and it freezes on on theCreative logo, i can hear the disc spinning and still nothing... myquestion is... if i have to format it, how can i do that? my computerdoesn't even recognize it when i plug it in... Infact i have a seperate charger for it too.. I cant charge it too... the logo still appears as Creative.. tried resetting it with the paper too, nothing helps.. please help me.what do i do?

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You firstly should make sure about you dont have some aytorun virus in your player.I had the same problem and i fortunatly discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the firmware.it began working.you should try that.you can find the firmware upgrade program on creatives website.Good luck.

Posted on Jun 15, 2009

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Allow unit to run dead.recharge battery.turn on and push reset(small paper clip in reset hole).turn off and back on .should now work.if not format and download new soft ware at http://support.creative.com/kb/ShowArticle.aspx?sid=8451.RICHARDM69

Posted on Dec 18, 2008

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