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First of all make sure that the heater is filled with K-1 Kerosene. Other fuel, such as gasoline, home heating oil, etc. do not burn hot, causing the heater to burn out of control. NEVER USE GASOLINE or any other fuel described as flammable. If there is any question about the fuel in your heater it is best to drain it and replace the wick and start with fresh K-1 Kerosene. If you are sure of your kerosene and your heater is giving off sooty black smoke it is a sign that the fuel/air mix is off. Make sure your heater is not in a draft. Too much air can create a very high flame condition. Avoid placing the heater in drafty areas or under a ceiling fan. Make sure the burner chimney is seated correctly. If the burner chimney didn't seat into place correctly after lighting you may be getting a very high flame on one side. If it's a high orange flame all the way around try rolling the wick adjuster knob down within the adjustment range - the wick may just be raised too high. If these things do not fix the problem wait until the heater is cool and inspect the burner cylinder. If there are any holes plugged with soot it needs to be cleaned, or if it's dented or buckled it needs to be replaced. After you have checked the fuel and burner you should check to make sure the wick is installed at the correct height. Refer to the owner's manual for exact wick height. If the wick is installed correctly and there is no other obvious defect it is best to take the heater to a service center to determine the cause. Our Find a Retailer tool can be used to help find a servicing center.
Either the wick was improperly installed or you may not have allowed enough time for the wick to soak in the kerosene and become evenly distributed. Check the placement of the new wick and allow time (several hours) for the wick to absorb the kerosene.
1. Check to make sure you using fresh clean kerosene fuel.
2. Make sure you fill the heater and let it set for at least an hour, 2 hours is better.
3. If either of those solutions don't fix the problem, return to the store.
I have the same heater and just changed the wick. When working correctly, it should be so hot that it's uncomfortable to hold your hand 2 feet over it.
You must be very careful and follow the instructions exactly on these wicks. The pins must be inserted into the holes on the wick holder. It is also easy to install the wick holder upside down. Look for a small up arrow on the side.
You must soak your wick for at least 30 minutes, preferably 1 hour. I know it's tempting to light it right away, especially when you are freezing, but you must wait. Wicks work by using capillary action. The fuel must have time to soak in properly.
All wicks are NOT created equal. Buy good ones, under no circumstances should you buy the ones that Walmart sells. They **** and you will be changing it in a day or two. Home depot sells a decent one, but for the really good ones visit Miles Stair wick shop. He also has some good info to deal with condensation and moisture problems.
Also note these heaters will not work if they are dirty. They must be absolutely clean of all dirt and debris, every single part. Especially the parts that come in contact with the wick.
Regular maintenance, good wicks and good fuel will keep these heaters working.