Question about Xerox Phaser 8400 Laser Printer

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Xerox 8500n with error 13323.47:23971

I have an 8500n xerox color printer showing error 13323.47:23971. I do not have a clue what this code error means. Does anyone have a list of errors to give me a clue to the problem or ideas what this error code could mean

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13,323 is a Printhead Reservoir Temperature Faults . One of 3 things. In order of likeliness.
1. Print head has failed
2. Cable to the back of the print head is loose.
3. Electronics module has failed..

What that code means is that once the ink melts and flowes into the print head, the print head is not maintaining the proper temperature.

Posted on Nov 14, 2008


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Posted on Jan 02, 2017


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1 Answer

:I have a Xerox Phaser 8500 with the following error: 13.323.47:31989. Any ideas what this is?

This fault code is saying that the printhead reservoir thermistor circuit is open. Unfortunately, only a printhead replacement will solve this problem.

Jan 09, 2011 | Xerox Phaser 8500N Printer

1 Answer

Hi there i can no get my Xerox Phaser 8500N to print color what can i do?

Are you using Windows 7? If so, this is a known problem.
The xerox website says to uninstall the printer and reinstall with the correct driver, but this did not work for me.

Apr 20, 2010 | Xerox Phaser 8500/DN Printer

2 Answers

We have a Xerox Phaser 8500N printer. The yellow is printing out a dingy gold. I hav checked the yellow print blocks and there is plenty.

What it essentially boils down to is that you're not printing enough color. The blocks are melted into a holding bin and will discolor over time. To correct this, you will need to purge the color that is "stale". Go to this link and download the pdf for your color (I would recommend downloading all four to keep on hand). You'll want to open the PDF and print 10 to 20 copies until the bad ink is replaced with fresh ink. You'll notice the color change as the ink is purged.

Jan 05, 2010 | Xerox Phaser 8500N Printer

1 Answer

Fault 37, 008.44:197329

There is a problem with the power up of the printer. For 37,00x.xx error codes you can try power off the printer, wait 30 seconds and power it back on. According to the Xerox support website for 37,008:44 error code you should Verify the Printer's power source and isolate the printer.

Oct 26, 2009 | Xerox Phaser 8500N Printer

1 Answer

Xerox Phaser 8500N Printer Error 09,037.45:9085

Hi Signrite: This should help out. It looks like you are having a problem with yellow.If you are using a third party ink (non Xerox) then you may be having a printhead.

9,035.4x through 9, 038:
Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to
Step 2.
customer. Run
test to clear the
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to
Step 3.
Remove any
blockage and/
or replace the
ink stick.Run
test to clear the
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the ink
assembly. Run
test to clear the

Nov 24, 2008 | Xerox Phaser 8500N Printer

1 Answer

Xerox Phaser 8500N Printer Error 09,037.45:9085

You have to go into Diagnostics. Once in Diagnostics arrow down to function menu.
Then select
Then arrow down to ClearISCfaults hit OK
follow instructions on screen.

Nov 24, 2008 | Xerox Phaser 8500/DN Printer

2 Answers

Xerox Phaser 8500N Printer Error

That is a yellow ink stick fault.
One is most likely stuck. cracked or otherwise not advance to the front of the ink loader. Check the sticks

May 27, 2008 | Xerox Phaser 8500/DN Printer

3 Answers

Xerox Phaser 8500N front control panel LCD died

Want to resolve your printer issues online then, dial Xerox Printer Support Phone Number1866-877-0191 anytime as you like. For further Info Click:


Nov 26, 2007 | Tektronix Phaser 860DP Thermal Printer

1 Answer

Phaser 8500N color problem

There is a process called TEKCOLOR correction.
It is on the site.
Search for phaser 8500 under the support, in support in the search area enter.
Solutions for Colors are Off or Wrong

This will take you through the process in the correct steps to resolve your issue

Nov 07, 2007 | Xerox Phaser 8500N Printer

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