Question about RCA DRC8335

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RCA DRC8312 DVD/VCR player is stuck on Hello

My RCA DC8312 DVD/VCR player is stuck on (Hello) and no matter what i do it wont work. it says hello when you first plug it in, but now its turned in to a real problem. i've tryed reseting it like the manual says but it hasnt worked. from what i've found out alot of people have had the same problem and no one has found a solution. so if you find one you would be everyones hero. please help. Turn RCA VHS to DVD Recorder on and it just keeps looking at the DVD unit with a DVD in it, but will not respond to any commands from either buttons on front or remote control. Just keeps saying Hello-Hello over and over again. I tried using the 10 second hold on the Off button, shuts off, but comes back on with same problem. Unplugging it does no good either. I had the same problem with a RCA VHS DVD player(Only) as well. Beginning to think I will give up on RCA and buy a Sony or something else. In the meantime, might take this one apart. What have I got to lose?

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  • Anonymous Nov 28, 2008

    Was watching HDTV and heard a loud pop. About 1-2 min. later the channel stopped working and started to display a DVD menu back ground.

    Unplugged and plugged the unit back in. Now stuck with the Hello problem.

  • remedina Nov 29, 2008

    Have the same problem... just says "HELLO" no matter what is done. I believe it to be a power supply problem. Will try this and reply back with solution.

  • ayersman Nov 30, 2008

    I'm having the same problem.  Anyone have the solution?

  • tigra68 Dec 02, 2008

    Mine is also stuck at hello, and when I called RCA (aka Thomson), they told me it was out of warranty, but for $139, they would send me a replacement unit. I told them I would have to think about it.

    I do not believe that it was out of warranty, and even if it were, this is a product defect and as such should be warrantied anyway!

    My suggestion, contact the Consumer Product Safety Commission and report this product:

  • Tim Craig Dec 05, 2008


  • Anonymous May 25, 2009

    stuck on hello button!!!



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Faulty power-supply symptoms:

The front panel display and buttons are completely nonfunctional and appear dead. The unit will do nothing more than display the following messages on the TV screen:

Interface error
(and or)
Interface error! Turn off the power

If a DVD or VHS tape was inserted prior to the error occurring, you won't be able to eject either from that point further. They'll remain stuck inside the unit until you've completed the repair detailed below.

Interface error! Turn off the power <--- explains how to completely restore your combo in less than 20 minutes by replacing a $1.59 part on the power-supply board.

Posted on Nov 27, 2008

  • Mike Adams
    Mike Adams Dec 07, 2008

    Generous words of appreciation from fellow combo recorder owners who successfully restored their units back to fully-operational condition

    December 04, 2008 received by email from John H.
    Mike. Thanks for providing this excellent DIY repair guide. My RCA DRC8335 is now performing perfectly again! In my case, the failure was caused entirely by capacitor C226 which I've just upgraded to 35 volts as advised, purchased from Radio Shack. Thanks again.

    December 04, 2008 received by email from Glen
    Dear Mike. Simply awesome, my DRC8320N combo's now fixed thanks to you! The only thing remaining I need to do is replace the VCR drive belt so its drawer will lock into place properly. Feel free to share my joy. Thanks again for all your help.

    November 25, 2008 posted by Norstar448 on Fixya
    I printed out Mike Adam's solution and phoned 2 electronic repair shops who refused to listen to how my machine could easily be repaired. The third said to bring in the info and my machine. He quickly located the part and replaced it and my machine is 100%. Thanks Mike!

    November 14, 2008 received by email from Brandon
    Mike. Since I last wrote, I've already taken my recorder apart, replaced capacitor #C232 and it's now working great! I repaired it myself without any electronics background or having done anything like this before. It really felt rewarding after putting things back together and plugging it in, to discover everything was working perfectly again.

  • Mike Adams
    Mike Adams Jan 30, 2009

    Guest who posted on Nov 28, 2008. The "loud pop" you heard was one of the capacitors on the unit's internal power-supply board (PSB) exploding open! (See photo below showing exactly what this looks like). If you remove the unit's top cover and inspect the PSB, the capacitor involved will be immediately obvious, as characterized by it's bulging, split-open X-shaped "safety vent" on the top.

    When this occurs, it places a near dead short on the PSB which is why the unit malfunctions, most classically locking-up after the "hello" message is displayed. All of this is carefully explained in my combo recorder repair brief, along with full step-by-step instructions on how to make the necessary repair in just a few minutes time.


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I replaced my capacitor diode C226 and upgraded to 35 volts. The unit is no longer stuck on "hello," but what I now have is a flashing VCR light and a repeating "chirp" coming from the PSB. The chirp is not coming from the replaced capacitor.
Another detail to the situation, the previous owner, thinking that the machine was shot, salvaged the DVD burner. I am suspicious that the machine is going through a system test on being plugged in, and, not finding the DVD burner, is chirping and making the VCR light flash as a signal that something is wrong. Does anyone concur?

Posted on May 19, 2010

  • Brent Smith
    Brent Smith May 29, 2010

    Well, the chirping was caused by my having swapped the positions of the two perpendicular 4-wire sets toward the back of the machine on the PSB. I have a DVD burner connected to it now, and the unit is operating.

    However, the regular desktop internal IDE DVD burner drive I tried putting in it is too large (just a little too tall, actually). Can anyone out there give me some info from the drive that is installed in your DRC8335?

    Thanks for your help, Mike. I don't know if your email address is no longer valid, or why I haven't heard anything from you. Even though I never got the instructions from you, what you posted here was enough to get me through!



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1 Answer

My DVD Recorder & VCR (DRC8320N) has Hello on display

Even though the power light may be off the unit is still on. It will be warm on top. Unplug the unit for 30 minutes and plug it back in, that will usually reset it.

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When turned on stays stuck in Hello mode and nothing works.

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Unit says hello

This problem is normally caused by a dvd player with a dirty lens that it cannot read or detect a dvd in the player. At the same time if this is a dvd/vcr combo a vcr that will not load or is stuck can cause the problem. These can be checked by taking the screws off the unit and taking a look at the position of the dvd laser lens or the vcr position to see if it is in the fully eject position. The part that holds the laser lens to read the dvds can be moved manually back and forth to dislodge it from a stuck position with the power off. Depending on how long it sat around it could just be stuck. You see when you first turn the power on to the unit initially or try to eject a dvd, it will cycle through and try to read a dvd even though there is not one there on power up. If that assembly that moves the lens to read the dvd cannot move, it will cycle off and turn itself off even though you try to reset it with the power button.
A transistor on the power supply can also cause this problem but without taking signal and voltage measurements it would be difficult to pinpoint the exact one. So try moving the laser lens assembly manually and then turn it back on. Let me know. Good luck.

Jan 15, 2009 | RCA DRC8335

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Nothing Happens but "hello" unless I unplug.

This model seems to have myriad problems and I suspect that it was made in China since the VCR market is fading quickly. If you manage to find warranty info, I'm sure it will require a receipt and probably was only warranted for 90 days as is common with all of our junk consumer stuff these days. The RCA that built that machine isn't the one we remember. I'm sorry for us all-  

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RCA DRC8312 DVD/VCR player is stuck on Hello


The "H E L L O" message is part of the booting/initialization process of the built-in micro processor of the RCA DVD Recorder. Just like in a PC, it can also suffer from crashes/hangs.

Initially, pls try a reset. "disconnect it from all power and cable sources, leave off for 1/2 hour, then plug back in and hold the stand by buttons for the remote and on the machine at the same time"

If the above is not corrective, then you may have to consider a repair, probable areas to start checking would be:
  • firmware, might need a re-flash or update;
  • hard drive, might have bad sectors or require replacement.
Alternately, if you are not considering a DIY (do-it-yourself), you may have to re-evaluate the options since in some instances, cost and time of repair may no longer justify having the unit serviced.

Hope that this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

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Rca dvd\vcr locked on hello

The hello issue is most likely a faulty DVD-RW. These go out on thse models more than usual. Reset is a combination of 2 buttons. Press and hold the play and disk tray open or the power and play ( i forgot the exact sequence but you get my drift, press 2 buttons for about 10 seconds). You can also update the firmware...or atleast could before from RCA.COM but they no longer support this midel. I do have the software update on CD but it won't do any good on Hello issue. If worst comes to worst, open the player up and replace the DVD-RW drive.

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