Ok well I've had this same problem before....what I did was insert the Dell AIO 924 CDs and did the installations, after installation completes you should be able to acess the Dell All in One Center at which point you should be able to scan. This may help
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Firewall Issue: Maybe your firewall is blocking
the connection to your printer/scanner. Try allowing access to all applications
related to Dell or printer or communication systems under Program
Permissions in your Firewall program.
1) please load the driver carefully.
2) test your scanner with default setting.
3) when you are switching all in one device see that scanner can find its home position or not.
4) use approprate application and resolution to scan your image.
5) specify proper path from where your scanner gets the document to scan.
Try changing the task setting of the printer. When in copy mode I also had the problem of the cartridge carriage hiding out left, but switching to maintenance mode before lifting the scanner solved the problem for me.
you may need to install the whole cd package w/c includes the scanning application program, or you can try using a sifferent software like the one in windows, under accessories look for scanner, if your system cannot find the scanner, then the driver for the scanner wasnt fully or not yet installed,
pls look for the scanner software, what you have installed is only for the printer alone.
disconnect the printer from the computer and also unplug the power adapter of the printer , wait for 30 seconds and reconnect the power adapter and try to copy a document , if it works then there are no issues with the scanner.
if it still gives you the msg scanner busy. then click on start ----->click on RUN-----> type "control printers" click OK , right click on dell AIO 924 and then click "cancel all documents". restart the printer and then try scanning.
Hi, select the scan problems in the below mentioned guide , it would take you to the solution, if its a software fault.There is nothing much we can do if the scanner bed is faulty except for getting the printer replaced if under warranty http://tinyurl.com/5nua8k