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Kenmore Elite HE3 water problem

My washer is 5+ years old. I am having a problem with my clothes no longer getting cleaned. I never noticed the water level before, but now that I have a problem I have been checking to make sure it fills. No error codes, clothes get wet, but no noticeable surplus of water. I read that others have added water (up to 8 gallons per load) to their washers to increase cleaning efficiency. What do you think of this? Is it safe? Are there alternatives, other things I can check that may be causing the problem?

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  • Anonymous May 19, 2009

    My sons and husbands white undershirts still smell of perspiration after going through a whitest white cycle. I started to watch how much water was in the tub and could not see any at all. Lots and lots of water spraying into tub none staying inside? Can not get technical assistance from SEARS...been hung up on often. If anyone can tell me how much water should be visible while washer is in the wash cycle I would be grateful.



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These washers are designed to use less water (about 5 to 7 gallons) per washload as opposed to the standard 35 gallon capacity of top loaders. That's why they are considered High Efficiency washers. They use less water, less electricity to run, and spin at a higher rate to extract as much water from your clothing as possible. That's also why the use of HE detergent is mandatory with these units. The detergent is formulated to be used with washers that use less water. If you are using standard detergent you are, in affect, putting a higher concentration of soap in the washer, because it is formulated for use in a 35 gallon capacity tub. This can cause the premature failure of gaskets, seals and the drain pump, as well as, leaving residual soap in your clothes. Now...I'm not accusing you of improperly using your appliance. I'm merely giving you information that a lot of consumers just don't realize.

I don't know how others have been adding water to the wash tub, unless they stop the unit and pour water in the tub. I personally would not recommend it, because you're deluting the detergent in the process. The detergent has cleansers and suspenders that help clean your clothing and help suspend the dirt away from your clothes. Adding water would only reduce the cleaning ability of the detergent you are using. Also, take note of the HE detergent you do use. Some of them are double (2X) and triple (3X) concentrated. Which means you only have to use a little to do the same job.

I personally own one of these washers and have never had a problem with getting clothes clean by using HE detergent with the current water per load capacity. I hope this helps you. Let me know if you still have questions.

Posted on Nov 14, 2008


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