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Most if not all of these units have a safety switch--can't get at it from the outside---if unit is taken apart it often is snapped into a plastic holder and prevents the unit from working if door is open.
If it is loose or not engaged completely the unit will do what you are describing.
Hello, Thank You for using FixYa. I will be helping you today. It is hard to take apart without breaking it! It is held together with all plastic clips and they break! But you can by putting a putty knife in the inside door seam all the way around and pry the clips down to pop the door apart.
Thank You and please rate my answer if it was helpful..
I have the same unit and age the JMC7000 everything appeared normal on the display and countdown etc...But it would not heat,I trouble shooted the problem and discovered it was a faulty door switch I replaced it and it works like new again.I ordered the part from www.repairclinic.com it's an easy fix.and costs a few bucks...
The model M437 is not listed, but the M438 is, and it should be similar enough to guide you. Just don't count on the part numbers being the same.
Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the screws you need to remove. We're happy to help and we appreciate your thoughtful rating of our answer.
I have a different Jenn-Air built in microwave & oven combination but I'm sure my solution will work for you as well.
My microwave was plugged into an outlet located on the top of the oven. This outlet has a "circuit breaker" that tripped while we were using the self cleaning feature on the oven. You just need to reset the breaker button right next to the wall oven outlet. Why it tripped is a mystery since the microwave was not in use at the time. Bad design.
Of course, getting to the reset button is your only challenge. You need to pull the microwave and oven out of the wall/cabinetry in order to get to it. The unit is heavy so you will need help. Or, call a certified repairman and they should be able to do this for you in 30 minutes or less so the service call should not run you more than @$85 if it is no longer under warranty.
I would also suggest you contact Jenn-Air to complain about this issue and seek reimbursement from them if necessary.