Question about Sew Smart Compact Cordless 17390B Sewing Machine

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Sew Smart Bottom Threading Problem

I can't get my bottom thread to come up & I've read the instructions a couple of dozen times. Any suggestions?

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Re: Sew Smart Bottom Threading Problem

There seem to be a number of folks with the same machine - same problem - stitches won't form. Unfortunately, this many of the same machine with the same problem would tell us to return it and look for a different brand/model. We can only suggest the same - but have posted the following for you all to try (posted individually for another reader earlier this morning - just discovered the multiple same issues):

A few things to try:

  1. Loosen the needle screw, make sure the needle is fully up in the needle hole and re-tighten the screw. Vibration can sometimes cause the needle to slip...and the needle not fully inserted can cause this problem.
  2. Make sure the bobbin is turning the proper direction. If your machine has a standard bobbin case that comes out of the machine, turn the case so the bobbin is facing towards you. Pull the thread tail and make sure the bobbin turns clockwise. If it's turning counter-clockwise, flip it over and try your machine again. If your machine has a drop-in bobbin, double-check your particular machine instructions to make sure it's going the right direction (clockwise or counterclockwise depending on the machine).
  3. Make sure you have tension on the upper thread. Do this by lowering the presser foot (make sure the thread tail is NOT under the foot) and give the thread a tug. You should feel tension on the thread. If not, the thread isn't fully down in the upper tension disks. You should be able to give it a further tug to pull it down into the disks. No tension on the upper thread can cause the stitches to not form.
  4. If none of the above seems to help, you'll need to get your dealer involved (provided you purchased your machine from a sewing machine dealer). They can determine if it's just something happening during threading or if the machine is out of timing. They are there to help you before AND after the sale and should be willing to take care of whatever is happening.
  5. If you did NOT purchase your machine from a dealer, and the store you purchased from does not have a sewing machine technician, we would suggest that you return/exchange it for a new machine and see if the new machine has the same problem (most department/big box stores that carry machines have a very liberal return policy since they do not have personnel dedicated to sewing machines).
  6. If the new/replacement machine has the same issue, we would suggest you return it (no sense frustrating yourself) and perhaps find a local sewing machine dealer to purchase a machine from. Authorized sewing machine dealers are geared towards providing machines and service (before and after sale) and are worth the extra $ for the peace of mind and knowledge that you'll have someone local to call on for help.
Best of luck with your machines - we hope it's something minor and you're up and sewing soon! Don't hesitate to reply to this post if we can offer further help, ideas or suggestions.

Happy sewing,
Kim & Linnette

Posted on Jul 23, 2008

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Good day!

please try this simple tips:

Good day!

A sewing machine operator can often help themselves when their machine does not operate properly.
Here are some simple instructions, which if properly used can save time and mechanics service calls.
This could be trouble;================Do this;
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4.Thread twisted out of tension======="
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======================================or loosen top tension.
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tension===============================bobbin case
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