Question about SanDisk Sansa e250 MP3 Player

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My volume wheel keeps freezing up. Please Help!

Every now and then my volume wheel is harder to move like there is some thing stuck in it. Blowing on it seems to help but only for a few seconds. Anybody got a permanent fix???

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008


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Posted on Jan 02, 2017


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Sansa e250R - Will pwr up but only freezes on screen that says..."Sansa Rhapsody"

instead of volume +, use REC - the correct button is located in the manual somewhere

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Print Problem

Could be 2 things:
Either the 3rd digit of the number wheel is sticking or the solenoid for the 3rd digit is dirty, stuck or bad.
You can take the cover for the paper and see if the wheels are turning. Enter all 8888888888's and keep hitting +, this will make all of the wheels turn. If the 3rd digit isnt moving, then you can try to take a very small drop of light weight machine oil on a small flat tip screwdriver, and place a drop on both sides of the wheel that is sticking.
Enter all 8888888888's again, and keep hitting the + and see if it gets any better or starts to move.
If the wheel doesnt turn at all, then the solenoid might be stuck and it will be a lot harder to reach to service it.

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