Question about HP OfficeJet 7410 All-In-One InkJet Printer
I keep getting error message Open door, clear carriage jam and then press ok. Well, there's nothing in there to jam it. I tried everything I've seen on this website and HP's website. I'm not even trying to print, but it's prohibiting me from doing other things on the officejet.
Hi Guys, Had the same problem, tried the idea from Kate712 with some joy but not for long (now Ive got ink all over me). Played around with the encoded position tape that runs the entire length of the left/right travel. Mine had a slight twist to the right side. Maybe the twist was preventing contact with sensors the brains use to establish carriage position, Im not 100%. Tried deliberately twisting the tape to re-create the fault and got the same error message to re-appear. Theres like a garbage bag tie arrangement in this position tape thats used to secure it at the right side of the carriage. There is an arrow type push through arrangement that feeds back around a support and through itself with an arrow. Mine only had one point of the arrow though the hole and once I pushed the other through the tape untwisted with a little poke with a pen. Hope this helps
Posted on Feb 01, 2009
Hello, I had this same issue for the last 24 hours. I did everything everyone else did: checked all the locations of possible jams and found nothing; reseated the duplex door at the back (and also opened it to make sure nothing was stuck inside), reseated the ink cartridges, pushed the carriage back and forth across (may be using the wrong terms--the ribbon thingie that the cartridges are attached to), but couldn't find a thing. Finally, unplugged it, held down the number keys 2 and 3, plugged it in, reconnected everything properly, and now it prints and copies just fine.
Apparently, performing a partial reset (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&custom_solutionid=rd_c00219180&product=391194&lang=en&docname=c00060793) may be the solution for some. Chrystin
Posted on Feb 23, 2009
Don't know if this will help everyone...but worked for me after trying everything I could think of (including calling a repair service who had no solution). Open the carriage door. Turn printer on and off a couple of times. The carriage on mine would still go back and forth during this process. Noticed a cover moving from front to back behind and then underneath where the cartiridges sit when idle on far right side. When it stopped before the cover moved forward I moved the cartridge holder to the left and could see a "clump" of partially dried ink about the size of a lima bean back there. I carefully removed it with a pair of tweezers. Now it's working again!
Posted on Jan 19, 2009
Upon getting the error, push the OK button and quickly open the top cover. When the print carriage moves to the far left pull the power. Get a flash light and look directly behind the silver round bar. There is a plastic piece with a tab sticking up in the rear. This piece moves under the print cartridges. It also is supposed to be horizontal to the base of the printer. I found that mine had jumped out of the two slots it is supposed to ride in. I carefully put it back into it's grooves/slots and now it works fine.
Posted on Jan 21, 2013
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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