Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Carriage Jam HP Officejet 7410 All-in-One

I keep getting error message Open door, clear carriage jam and then press ok. Well, there's nothing in there to jam it. I tried everything I've seen on this website and HP's website. I'm not even trying to print, but it's prohibiting me from doing other things on the officejet.

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  • kn3call1 Nov 25, 2008

    I have exactly same problem. "Clear carriage jam - press ok to continue"
    Re-seated print cartridges, removed & reload paper, removed duplexer, nothing helps.


  • Anonymous Dec 01, 2008

    same problem

  • monylove79 Dec 07, 2008

    monylove79@sbcglobal.net I have the same problem what do i do or where do I go to get this fixed?

  • Gholsather Dec 07, 2008

    I have exactly the same problem all the jammed paper has been removed and I cannot get the printer to reset.



    The message I continue to get is: Open door and Clear carraige jam then press OK

  • Anonymous Jan 12, 2009

    is there a fix out there?

  • Anonymous Jan 19, 2009

    Have exactly the same problem, no clue as to what to do!

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Hi Guys, Had the same problem, tried the idea from Kate712 with some joy but not for long (now Ive got ink all over me). Played around with the encoded position tape that runs the entire length of the left/right travel. Mine had a slight twist to the right side. Maybe the twist was preventing contact with sensors the brains use to establish carriage position, Im not 100%. Tried deliberately twisting the tape to re-create the fault and got the same error message to re-appear. Theres like a garbage bag tie arrangement in this position tape thats used to secure it at the right side of the carriage. There is an arrow type push through arrangement that feeds back around a support and through itself with an arrow. Mine only had one point of the arrow though the hole and once I pushed the other through the tape untwisted with a little poke with a pen. Hope this helps

Posted on Feb 01, 2009

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Hello, I had this same issue for the last 24 hours. I did everything everyone else did: checked all the locations of possible jams and found nothing; reseated the duplex door at the back (and also opened it to make sure nothing was stuck inside), reseated the ink cartridges, pushed the carriage back and forth across (may be using the wrong terms--the ribbon thingie that the cartridges are attached to), but couldn't find a thing. Finally, unplugged it, held down the number keys 2 and 3, plugged it in, reconnected everything properly, and now it prints and copies just fine.

Apparently, performing a partial reset (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&custom_solutionid=rd_c00219180&product=391194&lang=en&docname=c00060793) may be the solution for some. Chrystin

Posted on Feb 23, 2009

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Don't know if this will help everyone...but worked for me after trying everything I could think of (including calling a repair service who had no solution). Open the carriage door. Turn printer on and off a couple of times. The carriage on mine would still go back and forth during this process. Noticed a cover moving from front to back behind and then underneath where the cartiridges sit when idle on far right side. When it stopped before the cover moved forward I moved the cartridge holder to the left and could see a "clump" of partially dried ink about the size of a lima bean back there. I carefully removed it with a pair of tweezers. Now it's working again!

Posted on Jan 19, 2009

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Upon getting the error, push the OK button and quickly open the top cover. When the print carriage moves to the far left pull the power. Get a flash light and look directly behind the silver round bar. There is a plastic piece with a tab sticking up in the rear. This piece moves under the print cartridges. It also is supposed to be horizontal to the base of the printer. I found that mine had jumped out of the two slots it is supposed to ride in. I carefully put it back into it's grooves/slots and now it works fine.

Carriage Jam HP Officejet 7410 All-in-One - 1_21_2013_2_43_31_am.jpg

Posted on Jan 21, 2013

  • Josh Apr 09, 2013

    Thanks for posting this, Devin. I have the same problem- the plastic piece is dislodged. But I can't figure out where it's supposed to go. Can you give more details? Thanks!

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1 Answer

How do i clear a carriage jame an ,sg find nothing wrong


Click the link below to go to the hp printer support page for your printer paper jam. Pay special attention to the rear door , as many people miss that detail when clearing paper jams.Also , you can click on the troubleshooting link at the top of that page, followed by "solve a problem " in the drop down box to get answers for other problems,

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1 Answer

It say carriage jam


Hi friend,

What probably happened is that paper jam caused the carraige alignment sensor to get out of place or to get covered, moved, etc and the printer doesn't know what to do...

What I would suggest trying is, unplug the printer, try pulling the carraige out to the center and then close it and plug it back in, see if this kicks it enough to reset itself.

Thanks,

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1 Answer

Error message= open door clear carriage jam and


I think the message is instructions, as in
(1) open door (2) clear carriage jam (3) press enter
So there is something internal to the printer that makes it think it has a carriage jam, piece of paper under a sensor, dirty or stuck sensor.
If you can't find it using a bright light, try canned air.

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HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

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Error message


hi,

below is the document that i want you to follow to somehow resolve your issue.

CLICK HERE TO VIEW DOCUMENT ==>> CARRIAGE JAM

Please let me know the outcome after you perform the steps.

thank you so much.

adonscott

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3 Answers

Carriage Jam


Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.

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