It is the problem with the software and also the page settings. This issue can also occur due to the corrupted registry.
How ever the best way to resolve the issue is
1. Uninstall the software completely.
2. restart the computer
3. delete the temporary files
4. reinstall the software again
thank you for using FixYa
1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.
thanks.
Try downloading the software from other web browser from hp site .
Try internet explorer .
Hello sir!!!
Were u using the same OS before ??
If so try downloadinn the mac compatible software...
Try to download again the printer software from this link and then install it to your computer and see if everything will be working fine http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=443024&
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I downloaded the software from the website successfully, then I got to the same point that I was at before where the computer could not find the device.
After MANY, MANY hours of trying to fix this problem, uninstalling and installing printer software, I still couldn't get my computer to recognize the printer. I called the Apple support line. Two or three calls later, I talked to someone who suggested that I hook up the printer directly to my computer, and not run it through the router box that my husband and I use to share the same printer. It worked. My computer recognized the printer.
So, I tried to print something again, and the same thing happened. It would only print the top of the page (which was my problem in the first place.) My neighbor suggested that I see if my ink cartridge was low. It was; I changed it, The printer worked perfectly. The whole problem was probably due to a low ink cartridge.
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