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My Hp wont let me hook the internet on my land line

It keep trying to use aol dial up how can i solve my problem

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Are you subscribed to AOL?

Posted on Nov 13, 2008

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No calls in or out. I have internet connection. Why not phone?


if you have a land line for the phone system the internet uses the same wire as the phone but at different frequencies
the modem picks up this different frequency and so works the internet
the problem will be in the cable, cable socket or phone itself
pick up the hand piece and if you do not get a dial tone the it indicates that the phone unit is not making a circuit with the land line or the exchange to which it is connected ( different connections to internet) Try a neighbours phone connected to the wall socket and if that doesn't get a dial tone on that phone then contact the service provide and lodge a fault report for your phone
if it does then the problem will be in your unit, cables or socket connection.

May 22, 2015 | Vtech Lands Phones

6 Answers

Phone off hook message


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

Jun 23, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Off the hook


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
Hope It's resolve all Your Printer Problem,
Or Still having Problem Then follow Us For

HP Support

Apr 22, 2014 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

I have the motorola Q, and my cell phone will turn on but will not allow me to dial out, it wont let me even check my voice mail. it will not allow me to open my messages folder but will pretty much open...


I had the same problem when I tried to activate my Moto Q. That is how we (Verizon rep & I) solved the problem:
1- Old phone must be totally off. Take the battery out. 2- Call your carrier from another phone. Land line. 3- Give them the DEC# from the back of the phone (NOT the ESN# that you find going through the menus. This is what we did at the beginning and did not work.) 4- with Verizon, they have you dial *228 to activate your phone. It is automatic and done in about 1 min. Your carrier maybe different.
Once I did this, I was able to make outgoing calls. Hope this helps, good luck.

Nov 17, 2010 | Motorola Mobility Moto Q

1 Answer

Wont connect to internet


Well in case it always try you to connect through dial-up.
Check the option (connect to and change in broadband, in case you using a aol software to connect to internet
Hope this will resolve your issue.

Sep 25, 2009 | D-Link DU-562M Modem

1 Answer

HP officejet all-in-one...keeps saying phone is off of the hook and will not give me a dial tone to fax. Is there a particular setting I need to check ?????


The very first thing to check with a fax machine is that the line itself is OK. The possibilities are much greater that there is a problem with the LINE and not the HP itself.
Hook up a regular telephone to the fax line, disconnecting anything else that may be on the line. If the telephone doesn't have a dial tone, call the phone company. If you DO have a dial tone, then maker sure that the phone line is connected to the correct port on the HP. There are two, usually. One is for the LINE and the other is for an EXTENSION (a phone that is daisy chained off the fax machine). If you have the LINE connected to the EXT port, it may give you this error.
If you have multiple items connected to the same phone line, try removing all of them but one regular phone, and see if you have a dial tone. If so, add the other items back, checking for a dial tone after each one. If one of them causes a lack of dial tone, replace or repair it.

The phone company may tell you that the problem lies in your inside wiring. I have seen that before. You can take your phone out to the telephone service box on the outside of the building. These usually have regular phone jacks in them. Disconnect the jack wire that runs into your house, and connect the regular telephone into the box itself. If you have a dial tone, then there is indeed a problem with the wiring in your building.

Jul 16, 2009 | HP Office Equipment & Supplies

1 Answer

Telephone has a dial tone but cant dial out


talk with a technician about a problem phone line filter for the internet
it is possible that it has failed and the adsl and phone frequencies are giving a problem to the phone operation

Apr 21, 2017 | Vtech Lands Phones

1 Answer

Cannot send faxes when using cable company's digital voice modem


Fax machines must have a standard analog phone line. They won't work on a digital line and can actually be damaged if hooked up to one.

Nov 09, 2008 | HP LaserJet 3050 All-In-One Printer

1 Answer

Cannot sign on aol


on your desktop you should have the IE icon
right click on it and properties
select connections
select never dial a connection.
if you dont have the IE icon on the desktop
do it from within IE . hit cancel or stop to make it quit dialing
select tools /internet options/connections/
select never dial a connection

Feb 13, 2008 | Computers & Internet

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