Question about Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek 20Gb

My mp3 player will not play at all and i have only got it now over a year. It keeeps freezing on the creative logo, i keep trying the reset button and doing a scan but it just freezes on that also. If i try to do anything with it like upgrading firmware it wont as it is frozen on its logo therefore not fully switched on for use.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Zen sleek 20Gb

Hi, I had the same problem with my Zen Sleek. The problem turned out to be caused by a loose connection to the hard drive. I opened up the device, and saw that the cable was loose, so I attached it firmly, put it back together and all was well again. To take it apart; First peel off the front panel - the one with the slider and buttons. It's only glued on, it should come off easily. Then using a knife or small screwdriver, pop off the end panel - the one where you connect the cable to the pc, not the one with the power button. When this comes off you will see a silver panel held in place by two tiny screws - philips-head type. Unscrew these and this panel will come off, and the whole device should slide out easily. Now that you have it out of the shell, it should be pretty easy. The slim silver piece attached to the green circuit board by two wires, one red and one black, is the battery. Make sure it's firmly connected. The other thing, probably surrounded by blue plastic and with an orange cable connecting it to the circuit board, is the hard drive. In my case this was loose, and just had to be re-connected. I'm sure that doing all this voids some warranty or other, so don't do it unless this is a last resort and you're about to throw the thing in the bin. :-)

Posted on Nov 21, 2006

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Water Damage, screen freezes, reset means rebuilding library.

Sep 11, 2009 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

No Zen Sleek Adapter

Hi, check ebay for various chargers and cables.

Nov 18, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Creative zen sleek photo not recognized by win xp

I am also facing the same problem try unistalling WMP11 and then connect it if it works then do reply me on

Jul 23, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

HELP! Zen Creative Sleek Photo 20 gb

What you have to do is flash the firmware. And this is another huge problem. If you have WMP 11 you have to downgrade/uninstall it from you computer or use a computer that doesn't have it on.
Next connect your MP3 player after you have:
1. cleaned it
2. formated it
(you get to the recovery menu by holding play/pause sign and inserting a paper clip into the reset orifice.
Once it is recognized a menu will pop up asking you if you want to do various things, one of them is to sync or add files to your player using WMP 9 or 10, depending on the machine you have. CLICK that option.
Next you have to run the firmware application provided on the Creative website and that will flash your player with the firmware. It should work fine afterwards.

Make a backup of of the files if you care about them before you start this adventure.

Jul 06, 2008 | Creative Labs ZEN SLEEK MP3 Player

3 Answers

Creative zen sleek

I have this problem also. Can you format the drive and try again?

Mar 19, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

User Manual

Dec 11, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

HD for Zen Sleek Photo 20GB

Hitachi microdrives

What people have figured out is they can remove the uber expensive Hitachi drives, and replacing them with much cheaper (and lower capacity) CF cards.

Nov 24, 2007 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Can't reinstall Firmware

It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

Feb 13, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek frozen after trying to delete songs

Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

Dec 16, 2006 | Creative Labs ZEN SLEEK MP3 Player

Not finding what you are looking for?
Creative Labs ZEN SLEEK MP3 Player Logo

61 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides