Question about LG WM2277H Front Load Washer
We have a lg washing machine it keeps flashing LE on the panel. have been on various web sites, the most common answer is the drum sensor. but trying to get one is a nightmare. model no: is wm12397td. direct drive 6kg wash load.
We have tried various mehtods to fix the problem but nothing seems to work. can you help !
SOURCE: WM1832CW, wont drain and spin,
This a common problem for all front loaders. Your washer will not drain or work 'cause your outlet filter is clogged or an unusually heavy load. The small door is on the left side front bottom of your washer. Remove the door with a putty knife or thin butter knife inserted in the middle top of the access panel door. Drain the water from the filter housing by pulling the tube out of the clip and unplugging, allow it to run into a bucket while the machine is in spin only mode. This mode is acheived when the washer is first powered on press the spin button until no spin is reached then run. Run in this mode until no water is draining from the tube in the bucket. Keep the tube as low as possible. When water has stopped coming out of the tube turn off the washer and unplug from the wall. This step is important because this resets the fault. Expect some water to come out when you open the filter housing by turning counterclockwise until you can pull the filter from its housing. Clean out your filter, return to housing turning clockwise until seated and recap the tube and place in the holder, refit the cover and plug back into the wall. Fixed. You may also need to lighten the load a bit but I always try full on load anyways. If it fails again just lighten, unplug wait >1 minute then replug and run.
Posted on Dec 13, 2008
Here is text of very helpful email from LG
When you receive the LE error code, unplug the machine for approximately 15 - 20
minutes. This will reset the microprocessor.
The LE error code can be an indication of several different issues.
The most common cause is over-sudsing in the machine. Many times owners
experiencing the LE error code are using regular detergent. It is recommended to
use a high efficiency or low sudsing detergent. Many of the leading detergent
manufacturers have a high-efficiency (HE) selection. The HE detergents are
designed for lower suds levels and enhanced cleaning performance in
Overloading the wash with too much laundry may also cause the LE error code. A
good rule is to load the washer until the clothes in the drum are no more than
three-fourths of the way up the window of the door. This will allow them
sufficient room for tumbling. The clothing having sufficient room to tumble is
more important than either the weight or the number of items in the washer. It
is the tumbling action that provides the washing effect.
Lastly, a breakdown in the signal between the microprocessor and the motor may
cause the error code. This can occur if there is a loose wire, dislodged ball
sensor, or if the shipping bolts are removed prior to situating the washer. . In
this case, a servicer would need to take a look at the unit. In this case, you
will need a service center to look at your unit. For service assistance, please
visit our website at us.lgservice.com Click on "Service Center". Enter your
zipcode and product type. Click search.
In the event that you cannot find a service center, please call 1-800-243-0000
for assistance. There, an agent will be able to provide you with an Authorized
LG Service Center in your area.
Please have your model and serial number available along with your zip code when
you call. If you have a customer service issue, please let the agent know and
they will set up a customer service file for you. If your unit is under the
factory warranty, your purchase receipt will validate the warranty.
Business hours are 24 hours a day, 7 days a week.
I have taken the liberty of providing some hints and additional information that
may be helpful concerning your LG washer.
If you must use a regular detergent, you will only need to use 1/2-1/3 the
amount you would normally use in a conventional top-loading machine. However,
the HE and the conventional detergents are different formulae, and your machine
will not perform as efficiently or effectively. Using half the required amount
of regular detergent will
give half the cleaning performance. As the new LG washers accept a larger than
usual load, the cleaning performance could be further reduced. In addition to
the reduced cleaning, there will be oversudsing. The excess suds will cause the
washer to stop and rid itself of the suds before continuing its cycle. Getting
rid of the detergent will further reduce cleaning performance.
Using too much detergent can cause a build-up on the outer drum over time, which
can result in mold and even mildew growth in your washer. Should this occur, do
a load of whites on the SANITARY cycle. Use the extra rinse and stain options.
Use NO detergent and use a liquid bleach. This will remove the build-up and any
odors accompanying it. This procedure may need to be repeated a couple of times
depending on the degree of build-up.
The washing time may vary by the amount of laundry, water pressure, water
temperature, and other using conditions.
The 'SenseClean Washing System' has a built-in turbidity sensor that measures
the detergent/suds residue in the water during the rinse and then makes an
adjustment of time and water usage based on the detected residue level.
The machine will detect an imbalance and attempt to correct it. If the imbalance
is detected or if the suds removing program operates, the wash time will be
A built-in water heater in the washer assures that incoming water is the correct
temperature to optimize cleaning performance. Most laundry detergents must be
activated at certain temperatures to work correctly. We use thermisters
(electronic thermostats that have a high degree of accuracy) to detect incoming
water temperatures. Our 1000-watt heater adjusts the incoming water to ensure
superior thermal action performance.
You won't see a "visible" water level in the window of the unit. The water is
pooled in the inner drum. RollerJets are built into the baffles of the washer.
The holes in the baffle collect water and re-circulate it during the wash. This
increases the mechanical action to achieve best cleaning performance. The
rollers gently move fabrics
along in the wash cycle.
This action aids in reducing the amount of water required for thorough
cleansing. In contrast with a top-loading machine, which always fills the
machine to a precise measured level of water, depending on the size of load you
select (small, medium, large), the LG machine will "sense" the size of the load
and only recirculate a minimal amount of water, thus making it very energy
efficient, efficient in the use of detergents, and extremely efficient in its
Forced Water Circulation in the washer pumps water during the wash. It
recirculates it back up and over the laundry to further increase mechanical
action and cleaning performance.
With front loading washers, the door seals so very tightly unlike a conventional
machine, that it is recommended to dry the seal when you are done with your
laundry for the day to prevent an atmosphere where mold and mildew can grow.
To get the best results, sort clothes into loads that can be washed with the
same wash cycle. Different fabrics need to be washed in different ways. Always
sort dark colors from pale colors and whites. Wash separately as dye and lint
transfer can occur causing discoloration of white clothing. If possible, do not
wash heavily soiled items with lightly soiled ones.
Combine large and small items in a load. Load large items first. Large items
should not be more than half the total wash load. Do not wash single items. This
may cause an out-of-balance load. Add one or two similar items.
Hope This help
Posted on Feb 27, 2009
Trouble shooting steps for LE error on WM1832CW:
1. Open back of the washing machine and control panel. Locate two wire harness coming out of main motor and main board. Check the wires for any cuts and harnesses for any corrosion. Fix the cuts and sand the corrosion to fix the issue.
2. Check the windings on the motor by pulling 3-wire connector from main board. Check resistance between each of 3 pairs using multi meter. The resistance should be 8-15 ohms. If one or more pair has no resistance reading then the winding is burned. Replace the rotor winding.
Rotor windings can be ordered from here: http://www.repairclinic.com/SSPartDetail.aspx?s=t-wm1832cw-%3d%3di1266809&PartID=1266809
3. If windings are fine then the hall sensor or speed sensor or motor sensor or sensor assembly needs to be replaced. The hall sensor sits on the inside of the rotor winding. Hall sensor has 4 wire connector attached. To remove the hall sensor: Open the outrunner or magnetic rotor from the motor first. Remove a big bolt at the center of the motor by holding the magnetic rotor. Once bolt is removed, the magnetic rotor can be removed by simply pulling it straight out. You may have to wiggle it a bit. Now remove a screw holding a wire going to hall sensor towrds bottom left of the winding. Now remove six inside bolts holding rotor windings to the drum body. The rotor windings are heavy so be careful while removing the bolts. Remove two wire connectors from the rotor windings and pull out the windings. Lay the rotor windings flat facing connector side up. Remove the hall sensor by praying out tabs.
Hall sensor can be ordered from here: http://www.repairclinic.com/SSPartDetail.aspx?s=t-wm1832cw-%3d%3di1268238&PartID=1268238
Posted on May 27, 2009
The 'LE' error message indicates the control board has detected that the motor is either not turning, or has locked up for some reason. Monitoring the motor is the job of the hall effect sensor board which constantly determines the direction and speed of the motor and feeds that information back to the control board. If there is a problem between what the motor should be doing and what the hall effect sensor says the motor is doing, the 'LE' will be displayed and the cycle will be stopped.
1) in my experience, sometimes this proves to be intermitent, and upon unplugging and waiting for 5 minutes does not seem to resurface again...
2)Motor lock can be caused by several things from a loose connector, to a bad motor, or even the hall effect sensor failing or dislodging from it's mount.
this could prove to be very challenging to somebody who does not know what they are working with, i suggest if the problem is not intermitent, call a tech.. hope this helps.
Posted on Oct 26, 2009
SOURCE: drum wont rotate
Code LE is a locked motor Error and it is caused by:
• The connector (3-pin, male, white) in the MOTOR
HARNESS is not connected to the connector
(3-pin, female, white) of STATOR ASSEMBLY.
• The electric contact between the connectors
(3-pin, male, white) in the MOTOR HARNESS
and 4-pin, female, white connector in the MAIN PWB
ASSEMBLY is bad or unstable.
• The MOTOR HARNESS between the STATOR
ASSEMBLY and MAIN PWB ASSEMBLY is cut (open
• The hall sensor is out of order/defective.
If you need a service manual for that you can find on Here.
I hope this helps.
FixYa Support Team
Posted on Jun 08, 2010
Tips for a great answer:
Sep 25, 2014 | LG Washing Machines
May 30, 2014 | LG WM-2277HW Front Load Washer
Step 1: Unplug the washing machine.
Step 2: While the washer remains unplugged, press and hold the [Start/Pause] button on the front panel for 5 seconds.
Step 3: Plug the unit back in, and run a rinse and spin cycle to test if the LE code is cleared.
Jun 16, 2012 | LG WM-2277HW Front Load Washer
The LE error message means "locked motor error" which means the control is not seeing the motor running.
The problem can be caused by a broken wire or loose connection but the most likely cause of the problem is a bad hall sensor.
The sensor can be accessed by removing the rear panel and the rotor assembly. See the image below for help with this. Remember to unplug the washer first.
Make sure the rotor and drum rotate. Anything blocking the tub rotation might trigger an LE code.
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