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I entered a password for my new laptop, i entered it twice as you usually do. now when i try to log in, it doesn't recognise my password, what do i do?

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  • matt_w_davie Nov 13, 2008

    the computer originally had no password, so when i was logged on i made a password up, entered it twice, and im 100% sure it was correct. i shut my laptop down, went to log on this morning, and its saying i entered it wrong. iv tried caps lock on, caps lock off, everything. what can i do???

  • Chuck Middaugh
    Chuck Middaugh May 11, 2010

    Did you enter it at the Windows Logon screen or BIOS (before windows loaded), or is this not a windows OS? Your answer can greatly effect the solution.

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If you have Windows XP Professional and have the ability to login to a domain, ensure you're logging in to your computer, since that is where you changed your password. If you can't see a dropdown menu with the domain or your computer, click the details button at the login screen.

Another thing you can try is to boot into safe mode and change the password, assuming you haven't set an administrator password. When booting up, press "F8" before the Windows loading screen pops up. Choose to boot into Safe Mode. If it gives you a login prompt, login as Administrator with either no password or a password you know for the administrator. You can then attempt to change the password.

Posted on Nov 13, 2008

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