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Acer eLock Problem

I have a computer that didn't come with eLock, but the drives got locked somehow anyways. I installed eLock on the system and tried locking and unlocking the drives, but it still didn't work.

Do you have any suggestions?

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  • bball22_83 Nov 13, 2008

    I actually had to download an update from Acer and it fixed the problem. There is a program called LANScope that has an update for the following issues:
    FDD/CD/DVD drive not seen
    FDD/CD/DVD drive not accessible
    USB drive not seen
    USB drive not accessible


    They suggest downloading it if locking and unlocking the drives doesn't fix the problem. I downloaded it and it worked like a charm.

    This is the url:
    http://www.acerpanam.com/synapse/forms/p...


    Thanks for your suggestions!

  • Anonymous Dec 26, 2008


    thank you. The LANScope downland worked for me. I have been trying to find a solution (other than the standard ACER reformat your PC one) for ages and have been unable to use my CD drive because of it.

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Hi, 

Yes I have fixed this problem a number of times now over remote support.
I can suggest that you look into the services
(start -> run -> services.msc)
Look for Elock service.


If your intrested I can look at it over remote support.

Posted on Nov 13, 2008

  • Ekse Nov 13, 2008

    Forgot to mention that if you find the elock service, right click on it and properties, startup change it to disabled and then stop it. Click ok and close the window, see if the drives work if not restart the computer.

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1 Answer

Hi there I have a problem with Acer elock, the


Hi,
press start, select run, if you dont see run just hold down the windows key and press r in the run menu type in services.msc press enter or ok

disable the acer e lock service from the list (right click properties startup type disabled and stop the service)

reboot the computer, should be fine.

but it would help to know whitch version of elock management you got installed.

thanks.

May 18, 2010 | Computers & Internet

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Hello! I live in Norway an have a problem with my computer - it says that acer e-lock i activated and i cannot use my dvd/cd station. I am not very good in computer "thing" so you have to explain very...


Hi,

The Acer Elock is used to protect your computer from any external device or access like flash drive, any external media device, optical disc DVD etc.
To make the DVD CD station active you need to go to acer elock interface and enter the password which you first entered on the computer while doing acer elock system.

http://acer-elock-management.software.informer.com/screenshot/54477/

This link can help you as it has a step by step method and screenshots also.

The only disadvantage of this Acer Elock system is if you forgot the password you need to go to Acer Custoer Center and get it fixed

Please check if the above things will help you and let me know.

Regards

Nov 26, 2009 | Computers & Internet

1 Answer

Acer eLock Mgmt has my devices locked out.


This is a Quoye straight from the Acer knowledge base for the elock software...
If you forget your password, you will need to
take your notebook PC to an Acer Customer Service Center.

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Yeah, I was having the same problem. Emulated optical drives are locked too. So I just went ahead to add remove programs and removed Acer Elock Management. It's useless anyways, never used it in my life. My Drives work fine now! So to everyone having this problem: REMOVE ACER ELOCK MANAGEMENT and your drives will get unlocked!
I hope it wld solve...If not buzz me........ Thanks.

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Optical Drive Device Locked Acer e lock activated. I cannot use my Cd drive.


Acer eLock Management
Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy
drives to ensure that data cannot be stolen while your notebook is unattended.

Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,
USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be
mounted as a file system when plugged into the system.

Optical drive devices - includes any kind of CD-ROM or DVD-ROM drives.
�� Floppy disk drives - 3.5-inch disks only.
�� Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth.
To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the
devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting,
until unlocked.

You can try this:

You can reset the system to its default settings (all devices unlocked) by removing the password (leave the password fields blank when changing the password).

You also may be able to simply uninstall the e-lock software in add remove programs.

Is there an icon in your system tray that may allow you to disable e-lock?

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1 Answer

Acer elock Optical Drive Device Locked


the_phobia,

My advice for you will be, go to Add/Remove Program, uninstall the acer elock, restart your windows, it should be running just fine. If the problem still persist. Please do come back here for more assistance.

Your rank for my solution is much appreciated!!! THanks

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2 Answers

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You don't need to pay acer the 100usd to get the password removed, 
one thing you can try first, is to disable the elock service from 
start -> run -> type in services.msc
look for elock service right click properties startup type disabled and stop the service, on some elocks this is enought to stop it from working. but it debends I can fix this and I have done it many times now..

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I will bet anything the computer you have is an Acer Laptop.

Try this:
1. Go to www.driverstock.com and download from the site 'elock'.
2. Install and run the program.
3. It will ask you for a password, type one in. (any - just write what you wrote down)
4. Then click on the items and lock them. (Yes I said lock them)
5. Then click on site you want to unlock and enter the password again.
6. All the sites that acer elock had locked will be unlock.

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Acer e lock activated??????????????


I have a working workaround solution to this problem - save yourself 100usd (what acer requests from the unlocking) and press the ask me button to send me the free(FREE POST TO FORUM) request, Il give you the workaround, will take less than 10 minutes to solve the problem, really not worth it to pay 100usd for something this silly.

Il possibly soon make a video tutorial on how its done but for now, send me a request and il tell you how to get rid of the problem.

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