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Acer eLock Problem

I have a computer that didn't come with eLock, but the drives got locked somehow anyways. I installed eLock on the system and tried locking and unlocking the drives, but it still didn't work.

Do you have any suggestions?

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  • bball22_83 Nov 13, 2008

    I actually had to download an update from Acer and it fixed the problem. There is a program called LANScope that has an update for the following issues:
    FDD/CD/DVD drive not seen
    FDD/CD/DVD drive not accessible
    USB drive not seen
    USB drive not accessible


    They suggest downloading it if locking and unlocking the drives doesn't fix the problem. I downloaded it and it worked like a charm.

    This is the url:
    http://www.acerpanam.com/synapse/forms/p...


    Thanks for your suggestions!

  • Anonymous Dec 26, 2008


    thank you. The LANScope downland worked for me. I have been trying to find a solution (other than the standard ACER reformat your PC one) for ages and have been unable to use my CD drive because of it.

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  • Computer Uti... Master
  • 13,433 Answers

Hi, 

Yes I have fixed this problem a number of times now over remote support.
I can suggest that you look into the services
(start -> run -> services.msc)
Look for Elock service.


If your intrested I can look at it over remote support.

Posted on Nov 13, 2008

  • Ekse Nov 13, 2008

    Forgot to mention that if you find the elock service, right click on it and properties, startup change it to disabled and then stop it. Click ok and close the window, see if the drives work if not restart the computer.

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