Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Won't scan nor fax

When I open HP Director, select "Scan Document", I receive an error stating "An error occured communicating withthe scanning device. Please ensure that the scanning device is connected properly and try again". Everything is connected properly and no error lights on. I have even tried to reboot the computer and see if this helps...it does not.
Yesterday I had the exclamation on the front of the printer keep flashing and an error message on the printer screen stating unable to connect to scanner device. Try turning printer off then back on again. This never cleared up the error. So i unplugged the power and USB cable and this seemed to have cleared the error message. Now I have the 1st error message which I mentioned in the beginning of the email. I hav run all of the updates for the HP software but to no avail. I am using windows xp. Would greaty appreciate any assistance you can lend me!
Thank you,
Robin

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  • rcal379 Nov 15, 2008

    Go to hp .com they will tell you a code to inter if it doesn't help they will tell you to have it serviced , that is what i'm going to do.Rob

    rcale@sc.rr.com if you have any soluitons

  • lbales Feb 01, 2009

    I am able to fax, but can't scan from either HP Director or from printer. HELP! This isn't the first time it has happened, and previously we had to hire someone to help.

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HP multi units are notorious for scanner failures. It is just a weak component in their machines. I have seen this time and time again. The only solution is to change the scanner out or purchase a different machine. Just keep in mind the notoriety HP has which failed scanners. If you want to venture into the replacement of the scanner the following website might have the product you are looking for. Otherwise, search around the net for a scanner assembly unit for the OJ7310. But, be prepared scanner units are not cheap.
Check here first...PrinterFixer.net

Posted on Nov 14, 2008

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Posted on Jan 02, 2017

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1 Answer

When I scan a document and choose 'save a copy' to the desktop, it is in pdf format. Instead I need to scan and have jpeg. How do I do this?


  • open hp director (click on the hp director icon) on the computer
  • select the option SCAN PICTURE to automatically set output type to jpeg
  • if that does not work,click on settings on the top,scan settings and preferences,select scan document settings or scan picture settings or the scan preferences menu
  • change output type from there

Jul 27, 2011 | HP PSC 1510 All-In-One InkJet Printer

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How do you scan a picture?


simply installoffice 2003 and there will be microsoft office tools select microsoft office document scanning select scan new document.....first of all u have to install printer drivers my dear friend

Mar 11, 2010 | HP PSC 1210 All-In-One InkJet Printer

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When I touch the Scan Menu button, and choose scan to computer I get a message that states: No Scan Options I have been scanning for a year. This happened suddenly and I can't figure out why


Hi


Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

  1. Force Quit HP Communications (if running)
  2. Force Quit HP Scan (if running)
  3. Turn the printer off
  4. Turn the printer on
  5. Select Scan Picture from the HP Director application
  6. When the HP Scan application complains, press Reset
  7. HP Scan will then hang, but HP Communications will restart
  8. Force Quit HP Scan (again)
  9. Select Scan Picture from the HP Director application (again)

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Nov 28, 2009 | HP Office Equipment & Supplies

1 Answer

Scan to computer


Several ways to control your scanner:

From this HP link
Changing scan settings in HP Director

Scan settings include resolution, output type, and file type. These settings can be changed using HP Director.
  1. Open HP Director, if it is not already open:
    • Windows 2000: Click Start , click Programs , point to HP , and then click HP Director .
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Director .
  2. In the Select Device list, select your product, if it is not already selected.
  3. Click Settings , and then point to Scan Settings & Preferences .
  4. Click the scan setting menu that corresponds to the type of file you are scanning.
    • Scan picture settings : Designed for scanning pictures, including any type of non-text image, such as a drawing, logo, or photograph
    • Scan document settings : Designed for scanning documents
    • Scan preferences : Control scanning preferences, such as automatically straightening crooked images
    • Button settings and Scan to... setup : Control the defaults for the scanner buttons on the control panel of the product
    After selecting the appropriate menu, the corresponding window opens.
  5. Change settings as appropriate, and then click OK . The scan setting window closes.
  6. Click Scan Picture or Scan Document HP Director to scan with the changed settings.
==========================

From this HP link

Using the Advanced Scanning Features of the HP Solution Center Softwaretoo large to paste - just follow the link above :)

==========================

Here the main site for the scanner - click here

Nov 18, 2008 | HP Office Equipment & Supplies

1 Answer

Connection issue between XP Pro and HP C6180 all-in-one


Hi Lynn,

Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.

-Trip

Oct 07, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Unable to scan


Make sure you have microsoft word installed i you computer.
But if you want to scan a document you can also scan it to HP Document Viewer.

First open solution center/HP Director and try to scan from document> then in the optin which says where do you want to send the scanned image> click on the drop down and check to see yu have the option of word> if yes select the option of word and try to scan.

If not Open HP Solution center/HP Director and go to settings> Scan settings> Scan to setup> Go to> Destination List> And click on Restore defaults and check to see if you have the option of word in the availabe list and front panel destination list> then click on apply ad ok and close all the windows and then try and check to see if you get the option of scan to word.

Sep 23, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP DIRECTOR


I did an F Disk, and resolved many of my problems

Jul 31, 2008 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Scanner will not save to computer


By default, the HP all-in-one sends all scans to the HP Photo & Imaging Gallery for you to preview. Suppose that you want to scan your photos directly to email instead. To do this you will need to modify the destination assigned to the front panel scan button. Here is how to do it:
  1. If you have not already done so, open the HP Director and click Settings , point to Scan Settings & Preferences , and click Scan to… Setup . The Button Settings dialog box appears, with the Destination List tab on top. The HP all-in-one automatically inventories your computer and lists all the possible scan destinations for you in the Available Scan Destinations list.
  2. Using our example of scanning directly to email, select the Email destination in the Front Panel Destination List and click the Move arrow to move it to the top of the listing.
  3. Click OK to save the new destination setting and close the dialog box. All of the scans you do using the HP all-in-one front panel buttons will now be sent directly to your email program, instead of to the HP Photo & Imaging Gallery.
  4. Click Scan Picture or Scan Document in the HP Director to scan using your new settings, or click a Scan button on the HP all-in-one front panel.
also
Setting a default scan profile Use the following steps to apply a scan profile to all future scans.
  1. If you have not already done so, open the HP Director and click Settings , and click Scan Settings and Preferences .
  2. Click one of the following, depending on the type of scan profile:
    • Scan Picture Settings
    • Scan Document Settings
    • Button Settings The corresponding dialog box appears. If you chose Scan Picture Settings or Scan Document Settings , the Scan Settings tab is on top. If you chose Button Settings , the Scan Button tab is on top. All of these tabs have the setting you need, Apply Scan Profile .
  3. On the Scan Settings or Scan Button tab, click Apply Scan Profile and select the scan profile that you want.
  4. Click OK . The scan profile that you selected will apply to all future scans for the scan type that you selected.

Apr 13, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I press scan it it wont scan my picture.


1. To load a picture, lift the lid and place the original face down on the left front corner of the glass, with the sides of the picture touching the left and bottom edges.
2. Close the lid

Scanning a text document
  1. Load the original.
  2. From the HP Director , click Scan Document .
  3. From the HP Scanning dialog box, select the desired options and Scan to destination.
  4. A preview of the image will appear in the HP Scan window. Make any edits from the HP Scan window and click Accept .
  5. Click Scan . The document will open in the selected Scan to destination.
Scanning a picture
  1. Load the original.
  2. From the HP Director , click Scan Picture . A preview of the image will appear in the HP Scan window.
  3. Make any edits from the HP Scan window and click Accept . The HP PSC sends the scan to the HP Photo & Imaging Gallery , which automatically opens and displays the image. The HP Photo & Imaging Gallery has many tools to edit the scanned image. For more information about using the HP Photo & Imaging Gallery , see the onscreen help that came with the software.
Stopping a scan To stop scanning, press Cancel on the front panel. Hope this helps. Good Luck.

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