The DTC400 has an o ring that drives the card feed rollers. Fargo has had a problem on older DTC400 printers with the o ring stretched or broke. This causes irregular feed roller issues, ribbon breakage or misalignment of print registration.
It is recommended to do a ribbon sensor calibration. This can be done through your print driver using the directions in this link.
Your DTC400 came with a two year manufacturer warranty. Contact Fargo Technical Support at 800-459-5636.
For more information about id card printer systems, visit our website at www.safecardid.com
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