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I have a C7280 All-in-One and have repeatedly tried to fax a number in Canada. The recipient's fax if set up to receive but no luck. Error report always says Error 344:and notes that Image on Fax Send Report is set to Off (but I have no instructions how to turn it on if needed). Can you give me any suggestions?

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  • HP Master
  • 1,879 Answers

First, you got the error due to the following reasons:

The remote machine has failed to respond to a fax command from thelocal machine because the connection was interrupted. These errors canoccur if the phone lines in the area are old or if noise is present(static on the phone line). Other reasons could be power outages andother power-related problems.

OR

The call waitingservice can cause this error. The click, heard for an incoming call, isactually a momentary disconnect of the line.

OR

The remote user has pressed the Stop key while the reception was in progress.

OR

Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

*Reattemptthe fax reception at a different time when telephone line conditionshave improved. Call the telephone provider if line conditions fail toimprove.

*Disable the ECM. Errors might still occur, and mightresult in a degraded image quality on the received page. However, theability to transmit the entire document will be improved.

*Try sending at a lower transmission speed.

Second, the note "Fax Send Report is set to Off" - after the above fax transmission failure, the printer by default prints the possible reasons why it failed but the report function is set to off.

Here are the links that will help you setup your fax properly and a reference for those 3-digit fax codes.

Faxing
Resolving Three-Digit Fax Communication Error Codes

Mabuhay!
ohms

Posted on Nov 13, 2008

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  • Expert
  • 144 Answers

Hi,

You can solve your problem by looking into the Instalation Guide, the User Guide, and Basic Concept Guide

You cand download the Manuals you need in the links above.

In the User Guide
you can find the way to solve this.

Best regards,


Posted on Nov 13, 2008

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  • HP Master
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344:

The remote machine has failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area are old or if noise is present (static on the phone line). Other reasons could be power outages and other power-related problems.

OR 

The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

OR

The remote user has pressed the Stop key while the reception was in progress. 

OR

Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call. 

*Reattempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

*Disable the ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.

*Try sending at a lower transmission speed.





the fax send report is off, it doesn't print out a report of the fax. that is unlikely to fix the problem but might give out some details to the problem.

Posted on Nov 13, 2008

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  • Master
  • 734 Answers

Try service manual to shortout your problem--
Service Manuals

Posted on Nov 13, 2008

  • 1 more comment 
  • futureloginn
    futureloginn Nov 13, 2008

    err. codes problem is under link go to--
    Link

  • futureloginn
    futureloginn Nov 13, 2008

    The remote machine has failed to respond to a fax command from the product because the connection is interrupted.

    The remote user has pressed the Stop button while the remote machine was receiving.

    Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.



  • futureloginn
    futureloginn Nov 13, 2008

    1.Attempt to send the fax again when telephone-line conditions have improved.
    2.If the fax session was using error correction, disable ECM.

    thanks for using fixya


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  • Expert
  • 196 Answers

Try sending to any other fax number and check out if same problem occurs.or it gets received properly.

Posted on Nov 13, 2008

  • 3 more comments 
  • mmechanics Nov 13, 2008

    The following error codes can appear on a fax communication error report or the fax history report. The definition of each error code is given, but the solution depends on the cause. Use the following basic troubleshooting tips to help determine the cause. However, if these errors occur every time a fax is sent or received, larger communication issues might exist


  • mmechanics Nov 13, 2008

    Check the following items:


    • Make sure that the phone cord is plugged directly from the wall jack into the back port of the fax machine that is marked "Line" or "To Wall Jack", or that has a wall-jack symbol.

    • Verify that the line interface unit (LIU) (the box that the phone cord plugs into) is seated fully into the back of the fax.

    • Remove any other device from the line such as splitters, credit card machines, or telephone answering machines, and retry the fax communication.

    • Try sending and receiving faxes on a different fax line.

    • Try using a different telephone cord.

    • Have the phone company test your line for static or noise problems.

    • Disable Error Correction Mode (ECM) if the same error occurs repeatedly.



  • mmechanics Nov 13, 2008

    344: ERROR MEANS
    The remote machine has failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area are old or if noise is present (static on the phone line). Other reasons could be power outages and other power-related problems.

  • mmechanics Nov 13, 2008

    for more details check out this link by clicking on it 
    http://h10025.www1.hp.com/ewfrf/wc/fastF...



    thanks.

  • mmechanics Nov 13, 2008

    http://h10025.www1.hp.com/ewfrf/wc/fastF...




    also check out this anoter link for to avoid  further problems.
    thanks.

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tx_error_code.gif


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Setting up fax machine to receive


Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
  1. Press <Fax>.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods Sending From Your Machine (Memory Sending)
  1. Load the document on the Platen Glass or the ADF.

    05sj00199_01.jpg
    Sending from the platen

    Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.


    mp830_adfguides.jpg


    Sending from the ADF

    *MP830 shown

  2. Press <FAX>.

  3. Adjust the settings for your document as necessary.

  4. Dial the recipient's number using the numeric keys or speed dialing.

  5. Press <Color> for color sending, or <Black> for black & white sending.

    • When the document was loaded on the Platen Glass:

      1. When the following message is displayed, load the next page on the Platen Glass.

        nextpagelcd.gif

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      3. Repeat steps 5a and 5b to scan in all pages of the document.
      4. Press <OK>.

    • When the document was loaded in the ADF:

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      Note: Color sending is available only when the recipient's fax machine supports color faxing.
  • To cancel sending before sending a fax, press <Stop/Reset>.
  • To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
  • If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:
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  • You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.
Follow this procedure:
  1. Connect a telephone to your machine if you want to talk to the recipient before sending a document

  2. Load the document in the ADF.




    mp830_adfguides.jpg
    Sending from the ADF

  3. Press <FAX>.

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  8. Ask the recipient to set recipient's fax machine to receive faxes.

  9. When you hear a high-pitched signal, press <Color> for color sending, or <Black> for black & white sending. Then hang up the handset.

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