Janome Memory Craft 9500 Computerized Sewing Machine Logo
Martha Diane Hooker Posted on Apr 14, 2012
Answered by a Fixya Expert

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Janome 9500 bobbin thread showing in monogram

I have reduced tension number to zero. Pressure is set on 2. I have tried all I know to do. Please help

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Debbi's Sewing Machine Repair

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  • Janome Master 7,365 Answers
  • Posted on Apr 16, 2012
Debbi's Sewing Machine Repair
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The machine needs to be check to see if it's a tension problem or timing

1 Related Answer

bargainbox

Hassy

  • 1388 Answers
  • Posted on May 01, 2009

SOURCE: janome 9500 bobbin tension too tight can I adjust it

Please TRY the solution BEFORE giving your considered rating.
Specific detail on bobbin case adjustment (with picture) near halfway down reply, the remainder will help you achieve a balance of top and bottom tensions.

Ensure that all is clean and free of lint and jams, this is the most likely cause....now for tension troubleshooting .......

This solution is for tension problems...if you cannot form any sort of stitch, the issue is quite different, so please let me know if you need a different problem solved.....

It is quite long, but just work through each section in order.

The "knotting up" can reveal a lot. If you have loose threads on one side or the other, the tension on the opposite side will be the culprit.

QUICK SUMMARY FIRST:
Ensure sharp new needle, 
Thread guides and Bobbin are Clean & Clear of lint
Set Top Tesion to 4 ....then....
Balance Bobbin to suit.

TOP THREAD TENSION:
If the looping threads are on the underside as you sew, it is the top tension. Top tension ought to be between 4 & 6 (this variation to allow for the different weights of fabric in your projects). 

IS YOUR NEEDLE SHARP ?
If you are using a needle that has seen quite a deal of work, or you suspect it may be blunt, change it for a new one !

TOP TENSION & GUIDES:
Make sure that when you thread the machine the presser foot is up so the thread goes between the discs and not to one side, top tension between 4 and 6, and that you have threaded through all the guides, including the last one, usually on the needle arm, just above the needle clamp.

It may be there is lint trapped between the discs, this will keep them slightly apart and reduce the actual tension, sometimes dramatically.

If tensions appear correct, and the thread is definitely in the channel between the discs, but still too loose and looping, try raising presser foot and remove your thread.

Now, with a 2" (50mm) wide strip piece of fabric 8 - 10" (20 - 25cm) moistened with methylated or denatured spirit, gently insert the fabric strip and clean between the discs with a see saw / to and fro action.

In the worst cases, gentle use of a needle to pick & remove the jam may be necessary, but be very gentle and make sure the tension is set at Zero and the presser foot is raised, (to disengage tension plates).... do not gouge or score the plates, they need a polished surface to work correctly.

BOBBIN TENSION:
Far less common, but if the loose threads are on the top, it is bobbin tension that is loose, it too may have lint in the spring and be giving a "false" tension. 

I would not recommend fiddling with bobbin tension without good reason, it may end up with missing small screws and spring pieces, however, you can take the needle plate off to clean 
the hook race area (where bobbin case sits) 

...this is just good housekeeping, my wife does this every time she replaces the bobbin....

just take it out and clean the bobbin case and the fixed metal hook race with a small brush to remove lint. If there is a significant amount of lint, use a vacuum and small brush to get the worst.

Then wipe all this area with a cloth or cotton bud (Q tip) moistened (not soaked) with methylated spirit, especially if there appears to be fine dirty deposits....oil and lint combine to conspire against you.

If it seems likely that you ......really ....do .....actually .....need .....to adjust the bobbin case, first check there is no lint trapped in the metal spring where the thread is tensioned. 

TOP LOADER:
Drop-in Bobbin case will look similar to this image with the tension screw in the middle of the metalwork....

4c76dc1.jpg ...the other screw at one end is holding it all together, so beware....it is not a tragedy to undo the whole lot and clean it, but very gingerly and lay the bits out in sequence and orientation, or you risk tearing your hair out !

FRONT LOADER:
....this is a bobbin case from a front loading machine and works in a very similar fashion to the top loader with drop in bobbin, again, if you dismantle it, take care so you can put it all 
back properly.
165ca5c.jpg FINISHING UP
GETTING THE BALANCE RIGHT:
When you are certain there's no trapped lint in top tension or bobbin, set the top tension to 4 and the bobbin tension to a point where you just begin to feel resistance.

Try using good quality thread of contrasting colours so you can more easily spot the changes.

Set your zigzag to one width less than maximum (eg. 5 of 6 ...or... 4 of 5 etc) and sew a sample for a few inches and check the result.... adjust the bobbin tension screw very little at 
a time, perhaps 1/16 of a turn.

You may find you are playing with this balance for some little while and if you are putting the needleplate on and off each time begin to think it cannot be correct to do this.....BUT....it is, 
and eventually, you do get a "feel" for the correct tension and then it happens quite quickly.....as a user you won't be doing it very often unless there is lint built up (or are there small hands at work around the house !?!?!)

OTHER ISSUES:
If you live near the ocean as we do, salt air can play havoc with metalwork inside and out, so to help minimise this, keep a few small packets of dessicant (silica gel) in your machine 
case....no case ? then make some sort of cover ! 

Same applies in any damp or humid environment, keep your machine dry and dust free.

Budget for a proper full service every couple of years (more often if heavily used) and if you don't use your machine for a few years, be aware that old oil will dry out and combining with 
dust and form a "clag" like glue (another reason for some sort of cover, even a teatowel !)

FINALLY, A WORD ON THREAD:
If it is worth spending the time, energy and money on making something that you would like to give lasting enjoyment......use quality thread, .......it may seem to cost a little more at the 
time, but the results, ease of use and added longevity will be worth the extra, and as a bonus, your tension troubles may be fewer and further between, because there is a more consistent diameter with good thread, and less compensating to be done by your tension plates and less thread breaks !
 
 

www.bargainbox.com.au 

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Janome 6500 Sewing Machine. CORRECT TENSION ON 6500 JANOME SEW MACHINE please.

Question edited for clarity.
Please don't type in all CAPS, it is considered SHOUTING and is harder to read.

Sewing machine tension is a delicate tug of war between the bottom Bobbin tension and the Upper tension to put the loop between the 2 layers of fabric. You set the Bobbin tension first and the the top tension depends on the fabric and the thread used.

Your Bobbin tension is very very loose to be not tensioning at all or the top tension is too loose.

Adjusting The Tension - Janome Memory Craft 6500 ...

ManualsLib https://www.manualslib.com > ... > Instruction book

Janome Memory Craft 6500 Professional Manual Online: balancing thread tension, Adjusting The Tension. Correct Tension: The Ideal Straight Stitch Has Threads ...

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I have a Janome Memory Craft 5700. I cannot seem to get the right tension on the underside of the fabric when using a free motion foot and feed dogs lowered.

I'm not sure how free motion plays into tension. If you were just sewing regular way with an all purpose foot and feed dogs, what you've described is extreme low top thread tension, regardless of tension selector setting. It's not zero tension as that tends to ball up underside of fabric and break the top thread.

Suggest switching back to an all purpose foot and dogs up, dont rethread or change bobbin or needle. Using scrap of same or similar fabric, see if you can get it to tension correctly with a simple straight stitch.

I suspect its a bobbin tension issue but they're extremely rare.

Please comment here with results.
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Adjust thread and bobbin tension

These are the instructions in the manual:
Adjusting the Thread Tension
Balanced thread tension:
Small amount of the needle thread shows on the wrong side of the fabric.
When the needle thread tension is too tight:
The bobbin thread shows on the right side of the fabric. Reduce the tension by turning the tension dial to a lower number.
When the needle tension is too loose:
The needle thread forms loops and the stitches look shaggy.
Increase the tension by turning the dial to a higher number.

However, if you have recently changed the needle check that it is pushed right up in the slot. Other thing that springs to mind is making sure that the bobbin thread is correctly placed in the bobbin, and that the chamber is not full of lint and threads.
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Why is my bobbin thread showing?

Perhaps you should run your bobbin thread through the small hole on the lever that moves in and out. That is what you do when you sew a buttonhole, which is the kind of stitch a monogram makes. I haven't tried it because I don't do monograms, but it makes sense. Also experiement with the tension settings.
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Janome 9500 bobbin thread showing on monogram

it sounds like the machine needs to be serviced & the top tension needs to be checked
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I can't seem to get the tension right when sewing. The top tension looks okay however the bottom is loose

If the bottom looks loose then this is usually a problem with top threading so rethread the machine and check that the thread has gone through the tension discs. Lower the pressure foot and pull gently on the thread just before the needle and feel if it is under tension. Is the top tension device set to the middle number setting? usually 5? Unthread the top path, turn the dial to 0 and run the edge of a piece of fabric through the tension discs to clean them. Thread shreds particles of dye and fine thread pieces as you sew so this area needs cleaning regularly.

Also a good idea to check the bobbin thread is under tension correctly and that the bobbin is in the correct way. On my Janome the bobbin thread winds off so that the bobbin turns in an anti-clockwise direction. Mine has a clear bobbin cover with a threading image to remind me of this but check yours and the manual if you have it. Janome bobbins are same top and bottom, usually clear plastic so it is easy to get it wrong sometimes.

Check out www.sewing.about.com for some good general advice on sewing machine threading and maintenance, it pays to always clean and maintain your machine regularly, use good quality threads and change your needle for EVERY project, don't try and reuse them.

Of course, if you know all this and have tried it already, then perhaps the top tension device has actually failed, if turning the dial up higher makes no differerence at all, then could be mechanic time.
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Need to know how to thread bobbin

manuals can be purchased @ janome. com. your machine should have a bobbin winder. Set empty bobbin on the bobbin winder pin. Thread spool of thread though guide(or tension wheel on the top of the machine;NOT the stitching tension.) wrap thread around bobbin to start, and push bobbin toward the flywheel. slowly press foot pedal and bobbin should begin to turn. apply more pressure to foot pedal to increase speed.When full, bobbin winder should kick back to stop.
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Janome Memory Craft 9500 Troubleshooting

Have you tried a new needle?

If re-threading, changing the brand of thread, etc. does not work, then it's likely your machine is out of time. Search for sewing machine timing or take it for service.
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Janome Memory Craft 9500 Troubleshooting

The solution that I found last night was the thread tension. I have never touched the dial, only had it set on 'auto." When I started playing with it, I realized the top thread should be really easy to pull through the machine and it wasn't. I started turning the dial (to 3 or 4) and the thread slid through the machine perfectly. No more birds nest! I really thought it was bobbin initially because of the horrible sound it was making.
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