Question about HP LaserJet 2840 All-In-One Printer

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HP 2840 AIO gives replace drum message -installed 3 new drums

Still receiving same message. Thanks!

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  • annju00 Nov 23, 2008

    get msg paper jam in paper path after replacing drum kit...when I put the old one back, only get the message replace drum

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  • 47 Answers

Are you sure that all transport tape is removed from the new drum? Check the drum closely and see if there is anything that diff from the old one. If it doesn't work correct, sometimes it's stucked, try replace it at your reseller.

Posted on Nov 24, 2008

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We have an HP Color Laserjet 2840 printer in our office. We were low on our black ink drum, bought a new drum and installed it. Copies are coming out perfectly but the "replace black...


The 2840 is a slightly different sort of machine when it comes to supplies. There is a main imaging drum unit which works for all four colors, and then there of course are the 4 colors. If the unit was asking for a drum unit then you should have instaled a Q3964A. It is entirely possible that your drum unit and black cartridge both expired at the same time, in which case, you need a black toner cartridge now.

Jul 28, 2011 | HP LaserJet 2840 All-In-One Printer

1 Answer

Replace drum mesage


Drum message is reset by a chip on the drum when you install a new drum. You can try pressing the cancel button when the message appears, however HP warns that damage may occur if you try to print with expired supplies.

Mar 23, 2011 | HP LaserJet 2840 All-In-One Printer

1 Answer

My 2840 is saying install drum , does that mean I need a new drum or some other problem?


Well if it says need install drum, you might need buy new one. if still not solve the problem then maybe bad sensor inside the printer

Feb 11, 2011 | HP LaserJet 2840 Printer

1 Answer

LaserJet 2840 Printer: I am trying to initialize a new drum. An error mes...


This means that the printer cannot read the E-Label on the cartridge, or it is not properly installed.

  1. Reinstalle the cartridge
  2. Power cycle the device
  3. If the problem is not solved, replace the cartridge. (Is the cartridge a remanufactured one? this can be a problem)
  4. Check if correct cartridge type.

May 10, 2010 | HP LaserJet 2840 Printer

3 Answers

Error message replace drum for printer hp laserjet


pristonero, there is no "main" button. what are you talking about?

Oct 20, 2009 | HP LaserJet 2840 All-In-One Printer

2 Answers

I have an HP color laserjet 2840 and just replace the drum not long ago, maybe back in the spring, and changed all the colour cartridges in the summer, now it's saying to replace the drum again, the...


The HP Color Laserjet 2840 Is a Very Good Reliable Printer. I'm curious if you are buying American made components or cheap components from some thrid world country sold at ahuge retailer. They really should stand behind their laser drums, but if they don't then shop over at www.officeinks.com or www.wowsuperdeal.com and Purchase American Made Toner Cartridges and Laser Drums. Office Inks has a 1 year satisfaction and quality guarantee and free return shipping if their ink, toner, drums, ribbons etc, don't make you happy. Only Ships USA Though.

Oct 15, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP 2840 10.1004 SUPPLY ERROR I am getting a 10.1004 error meassage after replacing the chip on the imaging drum. Previously I was getting a "replace drum"message so I know that it was the imaging drum...


there is something wrong with your drum.. try to replace a new chip for the drum make sure that the chip is working.... if that did not work. see if there is any damage in your drum.. If not replace a new drum..

Apr 20, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

Replacement drum for Q3964a


HP Color LaserJet 2820 and 2840 AiO Series Products - How to Replace the Imaging Drum Replace the imaging drum
  1. Push the scanner-release button to open the scanner assembly. Figure 1: Example of scanner release button location c00364331.gif
  2. Open the top cover. Figure 2: Example of top cover being opened c00364332.gif
  3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top.
    NOTE: The drum may be a snug fit. If needed, gently apply some force while rotating and removing the drum. Figure 3: Example of imaging drum rotation c00364333.gif
  4. Lift the imaging drum straight up to remove it from the device. Figure 4: Example of imaging drum removal c00364334.gif
  5. Remove the new imaging drum from its packaging.
  6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins. Figure 5: Example of shipping pin locations c00364335.gif
  7. Remove the orange shipping lock on each end of the imaging drum, and remove the two orange shipping spacers. Figure 6: Example of shipping lock and spacer locations c00364336.gif
  8. Remove the orange cover from the imaging drum. Figure 7: Example of orange cover location c00364337.gif CAUTION: Do not touch the surface of the roller or expose the roller to light for an extended period of time. Doing so could cause print-quality issues.
  9. Align the arrows on the side of the imaging drum with the arrows inside the printer. Figure 8: Example of arrow location c00364338.gif
  10. Lower the imaging drum into the printer, and then press it firmly into place. Figure 9: Example of imaging drum installation c00364339.gif
  11. Close the top cover and the scanner assembly.

Feb 27, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP 2840, black ink drum q3964a


Hello, these printers tend to be finicky.

In other words, just replace the black toner. When the printer says its low, or empty, regardless of wether or not it is, just replace it.

Replacing the drum, when it says black toner needs to be replaced will do nothing to rectify the issue.

Buy only HP Toner and Drum cartridges for this printer. Do not try to refill toner cartridges, and do not reset drum. You will only end up destroying your printer in the process.

Feb 26, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP LaserJet 2840 replace drum


Have you checked status for the drum using toolbox or solution center? Try clean the contacts on drum and opposite HV pins in printer.

Oct 20, 2008 | HP LaserJet 2840 All-In-One Printer

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