Question about Umax Astra 2400S Flatbed Scanner

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Error message 00004700h

My scanner was working fine one day, then the next when I tried to scan instead of going to the VistaScan software it it took me to a scanner test screen where I got this error message. I can find no information on what this error number indicates and I've checked all the connections to my scanner, unplugged them all, rebooted, plugged them in and rebooted again. Still nothing. Any ideas?

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Re: Error message 00004700h

This souns like a memory error, where the scan is too large for the pc to cope as other programmes running have taken their peice of your RAM, other than that, uninstall the diver in Add/Remove programmes, disconnect scanner. Re-install driver and re connect scanner when prompted and see if the fault goes away. Please rate solution.

Posted on Nov 15, 2006

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Epson scanner cannot communicate

My solution was that Epson Scan was set to connect via network instead of local. (All was working fine, then it quit-something changed this setting) Try this, go to start, choose all programs, choose Epson folder, choose Epson Scan, choose Epson Scan Setting. In the pop up box set the connection to local or network, whichever is appropriate. Close the window and open photoshop and all works fine. It could be that your problem is the opposite of mine- I try switching this to the other setting even if the change is wrong, then switch it back to see if that works too.

Good Luck.

Jan 05, 2013 | Epson WorkForce WF-7520 Wide Format...

1 Answer

Not driver Astra 4450 Windows 7 64bit

Before we start, please make sure that you are logged in as the Administrator of the machine. If you have any Anti Virus software, or any other software that may interfere with the installation, then please close it out.

1. Insert the New "Vista Scan X" software CD, into the CD ROM drive.
If the installation does not start automatically, then please do the following:
  1. Go to Start
  2. Click on Run
  3. Type "D:\VInstall.exe", assuming that "D" is your CD ROM drive
  4. Now hit "Enter", or click "OK"
2. At this point the Computer will tell you to unplug your scanner if it is plugged in, so please do so and click "OK"

3. Now select your scanner model "4450", and click Install"

4. Now we are going to follow the Onscreen Instructions, so:
  1. Click "Next"
  2. Read the Agreement carefully before continuing, if you agree then click "Yes" to proceed with the install.
  3. We are going to do a Typical Install, so click on "Next"
  4. And now click on "Install"
  5. Once the Installation is done, you will have to restart the computer, so click on "Restart"

5.The computer should install the drivers for the device automatically, if it does not then go to step 14 and proceed with the install. If the computer does not prompt you, then go to the next step.

6. Now go to:
  1. Start
  2. Programs
  3. VistaScan
  4. And then click on the VistaScan program
If VistaScan comes up, then do a scan. If VistaScan does not open, then please go to next step.

7. Click on "Start"

8. Go to the "Control Panel"

9. Double click on "System"
(If System is not showing, then click on "Classic View" in the top left corner).

10. Go to "Hardware" and click on it

11. Now go to "Device Manager" and open it up.

12. In Device Manager, go to "Imaging Devices"

13. Right Click on the Scanner listed, and click on "Update Drivers"

14. Select "Install from a list or specific location (Advanced)", and click "Next"

15. Select "Don't search, I will choose the drivers to install." and click "Next"

16. Now you should have two Astra 4450 USB scanners listed. One driver is digitally signed and the other is not. Please choose the one that is not digitally signed, which would be the second option and click "Next"

17. The computer will now give you a prompt that the software you are installing is has not passed Windows logo testing, so just click on "Continue Anyway"

18. Once the installation has finished, just click on "Finish".

19. Now go to:
  1. Start
  2. Programs
  3. VistaScan
  4. And then click on the VistaScan program
If VistaScan comes up, then do a scan. If VistaScan does not open, then please call support at 214-739-1915 for further assistance or you can also e-mail support at

May 02, 2011 | Umax Astra 4450 Flatbed Scanner

1 Answer

My scanner had been working fine for over 3 years. Then, with out warning I cannot Get to the scanner bed....scanner light does not go on. a box appears that says, " no camera found..connection invalid". I...

Somehow your scanning device has been set to camera instead of scanner.
Loginto scanning software
you will see, somewhere in the menu to select the scanning source.
Make sure scanner is selected instead of camera.
After doing this try to scan
Hope this will work for you.

Dec 02, 2009 | Visioneer 4400 Flatbed Scanner

2 Answers

Compaq S4 100 scanner won't work with new computer on MS Vista

I went to compaq's support site and got the XP drivers here:

I installed the drivers first S4-100 Color USB Scanner Drivers for Windows XP

Then installed the application: Vistascan Support Software Module for the Compaq S4-100 Scanner

*be sure all your "Windows Updates" are up to date.

Once installed I had to go to the default directory C:\VistaScan to find the .exe file. The software booted right up! But, it said the device was not on. I simply pulled the USB out and put it back in and it worked perfectly.

I imagine you might have to start up vista scan and pull the USB cord in and out every time you reboot your machine, which is kinda a cheap work around. However, it is a way to "give it to the man"!! and I like that idea ;)

Dec 29, 2008 | Compaq S4 100 Flatbed Scanner

3 Answers

My Umax 3400 astra driver is not working in Windows Xp.

dowload vistascan vs375u (11,674KB) and open it you will receive 6 disks+1 disk german and 1 disk english. open the disk 1 and double click VSSETUP you will see a lot of DOS commands and at the end you will have VISTASCAN in the Programs Files ( Start--All Programs--VistaScan--enter) .
If Scanner test works O.K.
if not
- go to MyComputer right click,
- click hardware,
-click device manager,
-right click the UMAX Astra
-click update driver
-click "install from a specific location" Next "Don't search I will chose the driver to install"-- Next -- choose USB scanner (Not UMAX Astra 3400) --Next--
- you will receive a warning " continue anyway" finish
- Reboot.
open VISTASCAN Test it will pass now
good luck

Nov 29, 2008 | Umax Astra 3400 Flatbed Scanner

3 Answers

Driver Problem

hi sir
i think i must try it in windows xp.

Sep 02, 2008 | Umax Astra 4450 Flatbed Scanner

1 Answer

Download problem

Windows XP supports Astra 610p with its own WIA driver. So to install the WIA driver open the Windows XP controll panel “Scanners and Cameras.
Select the command “Add” and as Manufacturer select “Umax Data Systems”.
Follow onscreen step-by-step instructions to complete the installation for Astra 610P scanner.

May 14, 2008 | Umax Astra 610P Flatbed Scanner

1 Answer

Astrsa 2100U scanner with UMAX Version 3.52U

First, go to the link below and download the Vistascan 3.55 and install. Next, download and install the Patch for XP from UMAX (link shown below) and you should then be able to see and use your scanner. Note: the software on the original disk can still be used.

Apr 28, 2008 | Umax Astra 2100U Flatbed Scanner

1 Answer

C pen 20

I found a solution before asking help from c-pen support.

1. Uninstall C-Pen software
2. Remove C Technologies entries from registry. They appear in HKEY_CURRENT_USER\Software and HKEY_LOCAL_MACHINE\Software
3. Reinstall C-Pen software (remove the pen from USB before reinstalling)

This worked in my system(Vista 32-bit).

Apr 04, 2008 | Xerox One Touch 2400 Flatbed Scanner

1 Answer

Scanning negatives on CanoScan 600F, I get an error message "Cannot write or read. 252.0.0"

The Canon support site is the place to go for that if your Manual does not tell you.
However remove the software and reload it - it may be as simple as that.

Dec 26, 2007 | Canon CanoScan LiDE 600F Flatbed Scanner

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