When I try to print a document using office word or excel the printer does not print and the office program stops responding. Then the document can not be cancelled from the queue.
I dont know
You may not install the correct driver for the correct OS. Not sure what OS you are using but below link might be useful for you to get the correct driver and install into your PC.
http://etech.maiila.com/hp-deskjet-3845-driver-manual-software-download-and-troubleshooting-tips
Hope this helps
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