Question about Panasonic Lumix DMC-FZ5 Digital Camera

8 Answers

"Remove lens cap" error

Every time that I turn my camera on, I keep getting this message: "REMOVE LENS CAP AND PRESS > BUTTON," however, the lens cap isn't on the camera. When I press the > button it just comes right back up. This problem has been consistant for a month now and I cant figure out what else to do to fix it myself. Is there anything that I can do personally to fix it? (Panasonic hasnt been any help.)Any information on this matter would be very much appreciated.

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  • 3 more comments 
  • Sunfishgrl Jan 18, 2008

    Exact same problem after leaving my FZ5 in a hot car

  • cynthiaem Jan 22, 2008

    I have had my camera 15 months, so I think it is out of warrantee, but the camera couldn't focus for one or two times i tried to use it, and now it is stuck with "remove lens cap" error notice and is unusable. I will try the suggestions posted...hope it works.

  • Anonymous Feb 08, 2008

    My camera do not retract back to its original position. When I turn it on, error appears on the screen "remove lens cap" and press > ....

  • Anonymous Jun 15, 2008

    same problem. camera doesn't work for that reason, lens is not going to the restfunction.

    I have taken out the battery. No succes after putting it back

  • Dave Rojas
    Dave Rojas Jun 25, 2008

    I have the same problem and I want to repair it myself. The only problem is the casing won't come apart up by the flash. I was wondering if anyone has been able to open theirs?

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8 Answers

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So I managed to fix mine. I had to open it up completely and pulled the lens assembly so I could very gently move the motor out of the way and spin the lens open by hand to find that I had a plastic pin that used to sit in the grooves that guide the lens in and out had snapped. It's not even worth gluing back on because it still sat sturdy and had a whole separate set of metal pins also. So I pulled it out and checked the cogs and motor for any chipped teeth, obstructions or wear and tear. Luckily there wasn't anything else wrong. The only other piece of advice I could give is not to use a cleaner on the plastic covering the LCD display. It gets a bit cloudy which makes it difficult to see in daylight. Remember, if you take yours apart it voids the warranty. Panasonic probably won't know but they will if you break it so it's at your own risk. Hint: There's a black allen key screw, not hex, inside the flash compartment. Any other questions just send an email my way: sigorn@gmail.com

Good Luck!

Posted on Jun 27, 2008

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I had this problem with the similar FZ8 after it was dropped. I tried to work the lens back in place as some others did. In my case, that didn't work. I suspect that in some of those cases the cogs inside where out of track and pushing the lens back in place got it back in alignment.

In my case, this didn't work, so I disassembled the camera following these instructions and the comments by other users: http://www.instructables.com/id/Repair-Stuck-Lens-on-Panasonic-FZ5/

I was able to get my camera working again. After seeing the inner workings of the camera, it appears that if you force the lens too much, you could break the cogs inside if you force it too hard. If the cogs are in place, they will prevent you from moving the lens very much.

Posted on Jun 26, 2008

  • edwinstonp Dec 12, 2010

    I followed the advice on this link and even though I am not a geek by any means I followed the advice and repaired a very expensive camera for no cost. It was either that or throw it away. Great job Nachmir.

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Same problem as above. I've had the camera for a couple of years with lots of hard use. To fix it, while pulling out on the lens firmly, I rocked it left and right. The lens retracted and everything seems to be working okay.

Posted on May 26, 2008

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Ok here is my suggestion.
I bought my camera 4 months ago.
Brought it back to the place of purchase because the lens is stuck.
I was told call the Panosonic office.
The office was close. I then sat down with a blanket on my lap
and knock the the camera a few times on the blanket with the lens facing down. Guess what the lens ---was unstuck.
As i said knock the camera around a few times on something soft so that you don't damage any thing else. That my friend will work.
Don't open the camera don't pay to fix. DO IT AT YOUR OWN RISK . TODAY 18 FEB.2008 THAT IS WHAT I JUST DID. iTS WORKING JUST FINE FOR NOW. UNTIL IT DECIDES ITS BACK TO IT OLD TRICKs. THEN I WILL REPEAT THE PROCESS. DO IT AT YOUR OWN RISK.

Posted on Feb 18, 2008

I had the same problem with mine.  Basically, the telescopic bit took a knocked, the pins on the inside came out of the groove and seem to have been impossible to get back in.  We tried many different things, but in the end the camera bits just couldn't take it.  Which sucks considering it was only a week old.

Posted on Feb 03, 2008

Hello all. I was having the same issue wiht my Lumix FZ5. I hope you have resolved your issue by now. I just stumbled accross this post on a LZ5 but it solved my issue as well. "I was able to fix it by gently pulling the lens housing and rocking it from side to side until it snapped into place."-Amazon reviewer Hope it helps.

Posted on Apr 21, 2007

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I have some bad news for you, I have two customers that have that same fault, either the 1st or 3rd lens is faulty or the entire lens is faulty. If this is so Panasonic will not warrant this fault :( (This is in Australia, may be different else where) The cost to get it fixed $650 Australian Dollars. I have spoken to the repair agent about this and Panasonic state that this can "ONLY" be caused by external not manafacture fault. Good luck and I hope your fault can be fixed under warranty.

Posted on Dec 12, 2006

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I was looking on-line to see if anyone else had the same problem as my mom... looks like my problems (and yours) are not all that rare. So far, the only solution that was found for her camera was to take it in for warranty. The guys said "it needed cleaning and the lens needed to be aligned". I think that?s a little bit of BS since she hasn't taken it out much and is very careful with it. My only suggestion for you if you don't have a warranty is to take it apart, take out the lens motor and roll the lens in and out. Then do the same with the motor. Something may be stuck. Other than that, check to make sure the lens pressure switch isn't stuck in either the "Open" or "Closed" position. When it's all back in one pc. it might (might) work.

Posted on Nov 18, 2006

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1 Answer

No image was shown on screen while i still can take photo.


According to ehow:

Turn off your Canon 1000D and remove the memory card, lens, battery and time/date secondary battery. The secondary battery is a small, round battery about the size of a dime found in the same compartment as the main battery. It is located in a vertical slot. Slide out the secondary battery by pressing your finger on the battery and pulling it toward you.
  • Place the body cap on your camera to keep dust out. Attach the front and back lens caps on your lens to prevent scratches and other damage.
  • Let the camera sit for 20 minutes. This will clear the camera's memory.
  • Place the date/time secondary battery and a fully charged primary battery in the camera and turn it on.
  • Press the shutter release button (the button you push to take a picture). If you are still receiving an Error 99, the problem is most likely caused by the camera body itself. The camera body must be serviced by a professional camera technician.
  • Turn off the camera and insert the memory card. Turn the camera back on and press the shutter release button. If you are receiving an Error 99, the error is most likely caused by the memory card. Turn off your camera and insert a different memory card. Turn the camera back on and press the shutter release again.
  • Turn off the camera and reattach the lens. Turn on the camera and press the shutter release button. If you receive an Error 99, turn the camera off and remove the lens.
  • Turn the camera so that it is face down, and gently clean the lens contacts on the camera body with a number 2 pencil eraser or soft cloth. The lens contacts are the eight small, gold pieces on the bottom of the lens mount. Be careful not to let any of the eraser scraps fall into the camera body.
  • Turn the lens so that the side that attaches to the camera is upside down. Use the eraser or soft cloth to clean the lens contacts on the lens, being careful not to let any eraser scraps fall into the lens.
  • Reattach the lens to the camera. Turn on the camera and press the shutter release button. If you are receiving an Error 99, the error is most likely caused by the lens. Take the lens to a professional camera technician for repair.

  • May 11, 2011 | Panasonic Lumix DMC-FS4 Digital Camera

    1 Answer

    Every time I turn on the camera it sais Error 99 could anyone explain it to me .thanks chris


    According to ehow:

    Turn off your camera and remove the memory card, lens, battery and time/date secondary battery. The secondary battery is a small, round battery about the size of a dime found in the same compartment as the main battery. It is located in a vertical slot. Slide out the secondary battery by pressing your finger on the battery and pulling it toward you.
  • Place the body cap on your camera to keep dust out. Attach the front and back lens caps on your lens to prevent scratches and other damage.
  • Let the camera sit for 20 minutes. This will clear the camera's memory.
  • Place the date/time secondary battery and a fully charged primary battery in the camera and turn it on.
  • Press the shutter release button (the button you push to take a picture). If you are still receiving an Error 99, the problem is most likely caused by the camera body itself. The camera body must be serviced by a professional camera technician.
  • 6 Turn off the camera and insert the memory card. Turn the camera back on and press the shutter release button. If you are receiving an Error 99, the error is most likely caused by the memory card. Turn off your camera and insert a different memory card. Turn the camera back on and press the shutter release again.
  • Turn off the camera and reattach the lens. Turn on the camera and press the shutter release button. If you receive an Error 99, turn the camera off and remove the lens.
  • Turn the camera so that it is face down, and gently clean the lens contacts on the camera body with a number 2 pencil eraser or soft cloth. The lens contacts are the eight small, gold pieces on the bottom of the lens mount. Be careful not to let any of the eraser scraps fall into the camera body.
  • Turn the lens so that the side that attaches to the camera is upside down. Use the eraser or soft cloth to clean the lens contacts on the lens, being careful not to let any eraser scraps fall into the lens.
  • Reattach the lens to the camera. Turn on the camera and press the shutter release button. If you are receiving an Error 99, the error is most likely caused by the lens. Take the lens to a professional camera technician for repair.
  • May 11, 2011 | Cameras

    1 Answer

    Lumix keeps showing message 'remove lens cap and press > button


    1. Power off
    2. Remove the battery.
    3. Put the battery to its place
    4. Power on
    5. If nothing happens
    6. Replace the battery with charged one
    7. Power on again

    It should be work.

    Mar 26, 2010 | Panasonic Lumix DMC-FZ3 Digital Camera

    1 Answer

    Error message- remove lens cap and press > button


    Is your lens not retracting?
    I've got the same problem and with the lens not retracting - this is why i get the message.

    Jul 29, 2008 | Panasonic Lumix DMC-FZ7 Digital Camera

    1 Answer

    PANASONIC dmcfz8


    try to help the lens go out by pulling it very very lightly...

    Jun 30, 2008 | Panasonic Lumix DMC-FZ20 Digital Camera

    5 Answers

    For some reason my camera keeps comming up with a "REMOVE LENS CAP AND PRESS > BUTTON" error but the lens cap isn't on the camera :(


    it sounds like the lens barrel is out out alignment. Possible the barrel was stuck while it was extended. There is a sensor on the lens barrel asemmbly that must be in the correct position after the camera is turned off. If this doesn't happen then you will get this message..at least this is what I have experienced in my repairs on this camera 

    Aug 22, 2007 | Panasonic Lumix DMC-FZ7 Digital Camera

    1 Answer

    LCD showing "remove len cap and press reset button" always


    Simple! Read warnings carefully! It said "remove lens cap and press SET button"! So remove the lens cap and then press the SET button (or arrow downward in the four directions button)! You don´t need to RESET anything...

    Jan 15, 2007 | Panasonic Lumix DMC-FZ1 Digital Camera

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