Question about HP Laserjet M2727nf Multifunction Printer
I have tried turning off and then on but this doesnt help. i keep getting the same error message on teh device display.
anyone have any advice on how to resolve this?
Eva, This is a common problem with this machine and more than likely the scanner will need to be replaced. You should try calling HP and see if they will cover it since it is a common problem.
Posted on Nov 14, 2008
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Posted on Jan 02, 2017
This problem has to do with the scanner mirror. You may hear a grinding sound, also. The reason it does this is because the scanner bulb cannot find 'home', so it keeps trying to find it. Well, it uses the mirrors to reflect on another object inside the scanner to tell it when to stop. The mirror on top of the right next to the scanner bulb may need to be cleaned. This works every time for me, except the same problem always comes back sooner or later.
how to clean-
1.unplug your scanner
2.notice the glass covering on the left side, it can be removed with a Phillips screwdriver. Unscrew the plastic surrounding the glass and then remove the glass covering.
3.Plug the scanner back in and wait for the scanner to move left and then unplug it before it starts moving to the right. Repeat this until scanner bulb is all the way on the left of the machine.
-an alternative method-
with the glass covering removed, use a pair of pliers to move the small belt that moves the scanner bulb. keep moving it until the scanner bulb is all the way on the left of the machine.
4.With the scanner bulb assembly in reach, grab a Q-tip and gently clean the mirror that is just to the right of the bulb. You might want a flashlight to see the dirt and dust.
5. Put the glass covering back on.
6. Plug in the scanner.
At first to me it seemed like it wouldn't work, but it does.
Hope it helps. Reply back if it does.
Posted on Jul 23, 2008
SOURCE: scanner error 5
It's a problem with the scanner unable to "see" its home sensor. The home sensor is a black & white film strip stuck onto the flatbed glass, just above where the scanner head homes. The printer needs to "see" the two little black 1mm square bumps in the white area. When the scanner head "homes", as it just disappears under the plastic
it should move left and right as it looks at the home strip. If it keeps going and chatters at the right-stop it didn't see the home strip.
This can be caused by dirty mirrors, or lens in the scanner head (clean them);
Low or off color light (replace the bulb or high voltage power board on bottom of scanner head);
Broken, cracked, or loose scanner head ribbon cable (replace or repair);
Dirty or crooked home sensor film strip (I had one of these: the black & white film strip stuck to the flatbed glass was slightly crooked, it doesn't take much!)
Dirty slide bar (clean & oil);
Bad stepper motor, bad scanner PCBA (replace).
Posted on Jul 25, 2009
I had this problem and it had to do with the scan bulb head not recognising the marker. My temporary fix until the bulb is replaced is to turn the printer off, open the top (ADF and all) with the gray button on the right so that it's slightly raised and then switch the printer on. When it comes up, just close and print/scan/copy as usual. Apparently the spring in the arm warped the interior surface where the head moves and it can't line up when it's closed. Hope this helps.
Posted on Sep 01, 2010
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