When I turn the Gogear on, it has a file with a " ! "
It was playing fine last week, and now since maybe Saturday it wont pull up to the track screen with radio option anymore. When I turn it on, it waits maybe 10 sec, then displays what looks like a a file with a ! .
I've been looking to see if theres a solution I havent tried. I've taken the battery out, and it apart to see what was up, but nothing has worked so far.
Do I need to update something or what? I've tried the charging it over night and nothing has helped.
If you can help me out, that'll be great! ty
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If you are a newbie, and you primarily want the mp3 player for audiobooks, then go ahead and take this player back to the store - I'll tell you why: The deal between Audible and Philips fell through before the latest series of GoGear's was released. Therefore, even though the player has an Audible folder, it will not properly play Audible audiobook files. Sad, but true. Your post reminds me that I need to write a Consumer Watch article on mp3 players that claim to play audiobooks - 90% of them will not easily allow you to play audiobooks - you will have to jump through hoops. If you still want to try, here is what you want to do: 1. Delete any audiobooks off the GoGear, but make sure that you have a copy of the audibooks on your computer itself. 2. Open Windows Media Player. Find your audiobook files in your library. If they don't show up, then you will have to move your mouse over the Library tab - a small black arrow should appear underneath the word "Library" - click the black arrow and select "Add to Library". Click "Add" and find the folder in which your Audible files are stored. It may take several minutes, but Windows Media Player will add these files to Windows Media Player. 3. Right-click an Audiobook file starting with Chapter 1 of whatever book, and select "Advanced Tag Editor". One-by-one, manually assign an a track number to each audiobook chapter - Track 1 for Chapter 1, Track 2 for Chpater 2, etc. 4. Now, re-add the audiobook files to your GoGear. 5. You might additionally have to go into the Settings menu of your GoGear, and turn Shuffle mode off - your user's manual can show you how to do this. Sound like a lot of work? You betcherbottom dollar it's a lot of work. This particular mp3 player is not the best for audiobooks. -Tha Mp3 Doctor
The songs you are trying to load are in the wrong format - converting them to mp3 format will do the trick:
For every type of file other than WMA, the format error is pretty straightforward.You are trying to load a completely incompatible file format that is not recognized by the Mp3 player.To give you an example, there are currently no Philips GoGear Mp3 players that will load songs from the iTunes music service.The
reason they will not transfer or play correctly is that the GoGear is
that iTunes gives the users their songs in .AAC format.The
GoGear cannot recognize .AAC format. To resolve this problem, you will
have to convert the AAC song file into Mp3 format, or some other format
that the GoGear recognizes (Note to the law-abiding: converting a
copyright protected file into another format might be illegal. If you
are concerned, I would just re-download the same song in Mp3 or another
recognized file format – this will require a separate music service
other than iTunes, in this example).
...see my Tips and Tricks for the rest of the explanation
The HDD1830 is not Mac compatible. The database file has probably been deleted or corrupted. The player doesn't scan the hard disk on start-up, it only read the database file. Anything it doesn't read from the database file is ignored.
You will need to restore the player with the Philips Device Manager, and re-load your tracks.
i had the same problem with my mp3 player after i refreshed the software. this is what you have to do: you have to connect your mp3-player to your computer and open the folder of your mp3 player (computer>click on your mp3-player) and then you just have to delete the wmpinfo.xml file. (maybe you should save the file on your pc just in case the trick doesnt work) after i did that all the songs worked again :)
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).
The device itself is not faulty. This is Microsoft's fault, not Philips'. Microsoft no longer supports Jukebox. Use Windows Media Player instead.
Some of the songs may have Digital Rights Management (DRM) encoding that the player will not support (once again, Microsoft's fault, not Philips). You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor