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Software installation for gogear 2 GB SA 1928/97, device manager

Unable to install the software from CD. It mentions that service pack 1 is required . What does it mean and how to solve it?

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  • Anonymous Mar 18, 2009

    YESTERDAY I LOADED SOME SONGS AND I DELECTED SOME SONGS ..................AFTER THAT I SWITCH ON I PLAYER IT WILL SO ONLING UPDATING.......... AND AFTER TAT IT WILL SHUT DOWN..........

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Hi,
I presume that you're using windows xp, so You must install SP1. You can do this on this address.

Posted on Nov 14, 2008

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1 Answer

Need to register product? ALSO UNABLE TO INSTALL


Hi shirleyrate,

You can register your Philips GoGear mp3 player @ http://ow.ly/5R6mX.

From the Support Site, you can download software, find manuals, and read FAQ's:

http://ow.ly/5R6pf

If you have any additional questions or issues, Consumer Care can be reached @ 1-888-744-5477 - an agent can walk you through set-up and installation over the phone.

Hope this helps! If so, let me know by rating this solution so that I can help others more effectively!

How to Install:

IMPORTANT: Before doing the installation, please make sure that your PC is running Windows XP (Home or Professional) Service Pack 2 or Windows Vista. For all legal licensees, Windows Service Pack (SP) upgrades are free. Also make sure that you have the administrator privileges on the PC and all antivirus and spyware software is disabled.
  1. Install the music and photo software as well as the device manager by inserting the installation CD into the CD-ROM drive. (If the installer menu is not displayed automatically, please click the start.exe file in the root directory of the CD in Windows Explorer.)
  2. From the installer menu, select your preferred language; the welcome screen will appear. Click NEXT to advance through the next pages until you reach the Install Software page, and then click NEXT to start the installation of the Philips Device Manager and Windows Media Player.
  3. Follow the on-screen instructions to complete the installation.
  4. As soon as the installation is completed, restart your computer, and then connect your player to the computer using the supplied USB cable.
  5. Once the device is connected, you may see the device appear in the task bar or as a folder in Windows Explorer. Now, you can launch Windows Media Player and use the software to transfer music to your player.

Jul 30, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Philips go gear sa3245/97 not starting


You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.

Instructions


Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.


Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.


Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .


Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.


Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.

Mar 31, 2011 | Philips MP3 & Digital Media Players

1 Answer

My philips gogear 4gb


Code 10 errors can be resolved by completely uninstalling the Philips Device Manager and other software that came with the GoGear installation CD, and then reinstalling the clean version of the software from the Philips website.  Then running a Repair. The version of the Device Manager that is on the installation CD is not the same version as the one from the website.
Recovery Mode for Philips' GoGear
Open the Philips Device Manager and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Sep 11, 2008 | Philips GOGEAR SA6045 MP3 Player

2 Answers

A problem with my philips gogear...


The Device Manager came with the installation CD. If you lost the installation CD, you can get the Device Manager by going to www.usasupport.philips.com and entering in your model #, and going to "software & drivers"

If Device Manager is already installed, you can find it by going to Start --> All programs --> Philips Digital Audio Player --> Philips Device Manager

Jun 22, 2008 | Philips GoGear HDD6330 MP3 Player

2 Answers

Philip's Go Gear 30 GB


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

You must do a firmware upgrade to resolve this issue.

Open Philips Device Manager (Go to Start--> all Programs--> Philips...), and click on Update tab

OR

You can get it from www.usasupport.philips.com
It will delete all songs off your player, so be forewarned
Enter your model number on the website, click the link on next page that says SA 5125/37 w/o a "b" on the end
Click on Software and drivers tab
Click on firmware upgrade software - instructions enclosed

-Tha Mp3 Doctor

Feb 08, 2008 | Philips GoGear HDD6330 MP3 Player

2 Answers

No device connected


Try installing the newest version fo the software from the Philips website first.
www.usasupport.philips.com
Enter your model number
On the next page, click on your exact model number without the "B" on the end
On the next page, click on "software and drivers"

If that fails:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Feb 07, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Sync


Did you run the installation CD that came with the GoGear? (if you have Windows XP)
Grab the installation software from the Philips website (if you have Windows Vista)

If this was done, then:
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

You will now be able to load the firmware upgrade by clicking on the update tab in Philips Device Manager. The firmware upgrade should resolve the issue permanently.

-Tha Mp3 Doctor

Jan 21, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Device driver problem


Grab the software directly from the Philips website at www.usasupport.philips.com - enter in your model #, click on software and drivers, then click on Device/Frimware Manager - this is a more recent version than that found on the installation CD.

Also, you can follow the FAQ process on the website which says "Player not recongized by PC"

If that fails, do a repair and a firmware upgrade:
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

You will now be able to load the firmware upgrade by clicking on the update tab in Philips Device Manager. The firmware upgrade should resolve the issue permanently.

Jan 18, 2008 | Philips SA920017 MP3 Player

1 Answer

Recognising my Zen


  • connect the device to your PC.
  • Open Device manager (Right click on My Computer, select Manage, open Device manager)
  • Locate the MP3 player in the list
  • Right Click on the device and click Uninstall driver
  • Disconnect the nomad
  • Restart
  • DO NOT CONNECT THE DEVICE
  • run the installation process
  • Connect the device
  • Good luck

Nov 28, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

5 Answers

Philips device manager application


yes you can. go to www.p4c.philips.com Hope this helps!

Feb 01, 2007 | Philips HDD1630 MP3 Player

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