Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Ge SIde by side SSS25KFMDWW stopped freezing

Freezer side of GE side by side seems to be in defrost and wont get cold . Ice and frozen food melting. Was working fine earlier. Fridge side is fine.

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  • jkcron Nov 15, 2008

    The back of my freezer "freezes" over as if the automatic defrost is not working. I can tell when this is happening because the refridgerator side stops getting cold (the milk is warm, etc.) I can defrost the freezer side by unplugging the unit and letting the ice melt. It will work fine for about two weeks then freeze over again. What can I do?

  • Anonymous Nov 20, 2008

    Coils in freezer ices over and stops flow of cold air, thereby melting everything

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Number one,is the freezer fan working?2,is there frost forming on the back wall of freezer?let me know more-mike

Posted on Nov 13, 2008

  • MIKE major Nov 15, 2008

    you have a defrost problem with the defrost heater or defrost sensor or the defrost timer,if you have a meter you can check them out,let me know-mike

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Both top sections fridge/freezer of my side by side are not cold


Sounds like a defrost problem. Remove food from freezer section, take the back wall out after removing shelves, and use a hair blower to melt off the ice and frost. Most likely you need to replace the defrost heater.

Oct 20, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

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The freezer is heating up at the botton in the back of the freezer it has heat and is red. The ice is melting and nothing is staying cold. Buts it only the freezer nothing else.


The red is the defrost heater , defrosting the evaporator coils . There is also a thermostat which cuts the heater off when it gets to 140 degrees (max) behind the freezer wall . The main control board will (should) terminate the defrost cycle in about 32 min. Only the frozen food keeps the freezer cold during this time .

Jul 15, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

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GE GSS25KGSA.... the freezer is no longer freezing regardless of temperature setting. It gets cold but no freezing. There used to be more noise during cycles, but that has stopped also.


The fan that circulates air in the freezer compartment is frozen & not circulating air - resulting in a freezer compartment that is cool but not cold. The reason is that the “heater & bracket” that warms & defrosts the evaporator coil & the fan above it has died & w/no defrosting, the coil & the fan load up with frost & ice & stop working.

Temporary Solution:
1) Unplug the frig.

2) Take all the food & shelves out of the freezer. Put it ALL in one cardboard box; this will keep it from defrosting while you get the freezer working.
3) Take out the ice maker storage bin (the thing that's full of ice cubes) & dump the ice cubes. (if you leave them in the freezer, they will melt & refreeze & make a disaster).
4) There is a metal panel below the lights & it should have frost & ice built on it.
5) Get two (not one) hair driers, set them on high heat & melt all the frost & ice & keep on melting & defrosting for about 10 minutes.
4) Plug the frig back in.
5) The freezer fan should be turning.

6) Put the shelf & food back in & close the door.
7) Expect this problem to reoccur in one to four months...


Solution:
1) Get a “heater & bracket” GE part number WR51X10055, about $30 w/shipping on eBay. This is for a GSS25KGSA GE side by side (the last two letters WW, BB, & CC are colors). If you have a different GE side by side, the correct part number can easily be found at www.searspartsdirect.com. Nice drawings.
2) Unplug the frig.

3) Take all the food & shelves out of the freezer. Put it ALL in one cardboard box; this will keep it from defrosting while you get the freezer working.
4) Take out the ice maker storage bin (the thing that's full of ice cubes) & dump the ice cubes.
5) Take out the light cover. One Philips screw on top & two press-to-release plastic things on the bottom.
6) Unscrew the light bulbs.
7) Take out the metal panel below the lights. Four ¼” screws. It is held in by two tabs at the top, so swing the bottom out & pull it down. Be careful not to bend it.
8) Get two (not one) hair driers, set them on high hot & melt all the frost & ice on the evaporator coil. Do NOT touch it.
9) Remove the “Heater & Bracket” by unscrewing the two Phillips screws and then unplugging the red & blue wires.
10) Install the new “Heater & Bracket” by plugging in the red & blue wires & replacing the two screws. Be careful not to get it backwards when plugging the wires; only goes one way.

11) Put the back panel back in & secure it with the 4 ¼” screws.
12) Reinstall the lights & cover.

13) Plug the frig back in.
14) Put the shelves & food back in & close the door.
15) Expect this problem to reoccur every 3-4 years; great designs fail after the warranty is up, and keep the repairmen & parts people employed …

p.s. about once a year, you should vacuum all the accumulated dust off the condenser coils. They are hidden behind a metal cover at the bottom back of the refrig. If you don't, expect the dust eventually block all airflow & the compressor will burn up & you will be buying a new frig.


Generic GE Side by Side Refrigerators GSS25KGSA, GSS25KGSAWW, GSS25KGSABB, GSS25KGSACC.

Jul 08, 2009 | GE Refrigerators

1 Answer

Freezer Does Not Stay Frozen


one of the hardest things to diagnous is food defrosting in the freezer. i found out the hard way about 35 years ago, but not until i banged my head against the wall a few times. the problem was the customer didn't have enough food in the freezer as she was a weekender.frozen food needs frozen food to keep the food frozen confused? so was i . every time your refrigerator goes into defrost( usually every 8 hours) a heating coil comes on in the back of the freezer. if the freezer is not full enough this heater can raise the temperature in the freezer to 40 degrees which will soften the food and melt the ice considering the time it takesto refreeze the food. i never forgot that service in fact i can see it in my head right now.. try this cure first let me know

Feb 01, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Freezer cold but things not frozen -frosting up. Fridge warm.


most of the time on ge its the defrost heater or defrost sensor in the freezer,that's why its freezing up.you can go to sears .com click on prats put in your modeal number and get yours parts-mike

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Ice/food defrosting


I think it is the defrost cycle timer switch. When it goes bad it sticks open and runs the defrost cycle which temporarily warms the walls of the freezer. Bad thing if it sticks. It is a part that costs about $50 that you can find at an appliance parts store like Marcone. There are two screws and it just plugs in. The simplest thing. It will take you about 5 minutes.

Aug 29, 2008 | GE (PSS26MSRSS) Side by Side Refrigerator

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