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Sounds like a defrost problem. Remove food from freezer section, take the back wall out after removing shelves, and use a hair blower to melt off the ice and frost. Most likely you need to replace the defrost heater.
The red is the defrost heater , defrosting the evaporator coils . There is also a thermostat which cuts the heater off when it gets to 140 degrees (max) behind the freezer wall . The main control board will (should) terminate the defrost cycle in about 32 min. Only the frozen food keeps the freezer cold during this time .
The fan that circulates air in the freezer compartment is frozen & not circulating air - resulting in a freezer compartment that is cool but not cold.The reason is that the “heater & bracket” that warms & defrosts the evaporator coil & the fan above it has died & w/no defrosting, the coil & the fan load up with frost & ice & stop working.
Temporary Solution: 1) Unplug the frig. 2) Take all the food & shelves out of the freezer.Put it ALL in one cardboard box; this will keep it from defrosting while you get the freezer working. 3) Take out the ice maker storage bin (the thing that's full of ice cubes) & dump the ice cubes.(if you leave them in the freezer, they will melt & refreeze & make a disaster). 4) There is a metal panel below the lights & it should have frost & ice built on it. 5) Get two (not one) hair driers, set them on high heat & melt all the frost & ice & keep on melting & defrosting for about 10 minutes. 4) Plug the frig back in. 5) The freezer fan should be turning. 6) Put the shelf & food back in & close the door. 7) Expect this problem to reoccur in one to four months...
Solution: 1) Get a “heater & bracket” GE part number WR51X10055, about $30 w/shipping on eBay.This is for a GSS25KGSA GE side by side (the last two letters WW, BB, & CC are colors).If you have a different GE side by side, the correct part number can easily be found at www.searspartsdirect.com.Nice drawings. 2) Unplug the frig. 3) Take all the food & shelves out of the freezer.Put it ALL in one cardboard box; this will keep it from defrosting while you get the freezer working. 4) Take out the ice maker storage bin (the thing that's full of ice cubes) & dump the ice cubes. 5) Take out the light cover.One Philips screw on top & two press-to-release plastic things on the bottom. 6) Unscrew the light bulbs. 7) Take out the metal panel below the lights.Four ¼” screws.It is held in by two tabs at the top, so swing the bottom out & pull it down.Be careful not to bend it. 8) Get two (not one) hair driers, set them on high hot & melt all the frost & ice on the evaporator coil.Do NOT touch it. 9) Remove the “Heater & Bracket” by unscrewing the two Phillips screws and then unplugging the red & blue wires. 10) Install the new “Heater & Bracket” by plugging in the red & blue wires & replacing the two screws.Be careful not to get it backwards when plugging the wires; only goes one way. 11) Put the back panel back in & secure it with the 4 ¼” screws. 12) Reinstall the lights & cover. 13) Plug the frig back in. 14) Put the shelves & food back in & close the door. 15) Expect this problem to reoccur every 3-4 years; great designs fail after the warranty is up, and keep the repairmen & parts people employed …
p.s. about once a year, you should vacuum all the accumulated dust off the condenser coils. They are hidden behind a metal cover at the bottom back of the refrig. If you don't, expect the dust eventually block all airflow & the compressor will burn up & you will be buying a new frig. Generic GE Side by Side Refrigerators GSS25KGSA, GSS25KGSAWW, GSS25KGSABB, GSS25KGSACC.
one of the hardest things to diagnous is food defrosting in the freezer. i found out the hard way about 35 years ago, but not until i banged my head against the wall a few times. the problem was the customer didn't have enough food in the freezer as she was a weekender.frozen food needs frozen food to keep the food frozen confused? so was i . every time your refrigerator goes into defrost( usually every 8 hours) a heating coil comes on in the back of the freezer. if the freezer is not full enough this heater can raise the temperature in the freezer to 40 degrees which will soften the food and melt the ice considering the time it takesto refreeze the food. i never forgot that service in fact i can see it in my head right now.. try this cure first let me know
I think it is the defrost cycle timer switch. When it goes bad it sticks open and runs the defrost cycle which temporarily warms the walls of the freezer. Bad thing if it sticks. It is a part that costs about $50 that you can find at an appliance parts store like Marcone. There are two screws and it just plugs in. The simplest thing. It will take you about 5 minutes.