Question about Seagate Free Agent Go Small 12 GB USB External HD ST600121GSA1E1-RK USB 2.0 Hard Drive

1 Answer

My computer stopped reading my external hard drive

I have a free agent Seagate 500G External Hard drive. Everything was completely fine... the computer was shut off and I unplugged and removed it from the USB so I could get some pictures off of it to put on my laptop. I plugged it into my new laptop and it wouldn't read the connection and I tried multiple ports on it. I've done this before with my old laptop (Sony V) and never had a problem switching back and forth. Since it wouldn't read I tried to plug it back into the desk top computer and now it won't read it. There is power going to it because the light is on and I can feel and hear it trying to process something like its working, I switched out the USB cable going to the computer and tried multiple ports. I even took a flash drive plugged it into a port and it showed up immediately on the computer and then tried to plug my external back in the same one and it wouldn't work. So the computer reads other devices put in the same port but not my external. There is power going to the external, all connections are secure, its not the USB cord so I ithink its the hard drive itself... how can I get all of my files off of it or get it to work?
Thanks, kim

Posted by on

  • melindadonal Dec 04, 2008

    Exactly the same problem... I am gonna cry! I have even tried it at work and the computer wont pick it up there either!

    Melinda

  • matzinkata Jan 11, 2009

    Not only the drive wouldn't boot up, but there's no light on the device either. Can anybody help please?

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,831 Answers

Body { background: #FFFFFF; margin: 0px; padding: 4px; font-family: arial, verdana, sans-serif; font-size: 10pt; } p { margin:0px; padding:0px; } .spwrap { background: transparent url(../wysiwyg_rte/misspell.gif) repeat-x scroll center bottom; } Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 27, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Seagate 1.5 TB Free Agent will not turn off


Definitely, You must turn off the External Hard drive when it is not in use, because as it is external and it comes with an external power supply,the power supply will not cut-off automatically when the computer is turned off.This is not the case for Internal hard drives that are built-in in the computers, their power supply will cut off automatically when the computer is shut down. You can turn ON the external HDD when ever you need, that is even when u are working with the computer and if you doesnt need the hard drive then you can left it OFF....When ever you need the hard drive, you can just turn ON...and dont unplug and plug the USB wire frequently, let it be plugged in the computer. Whenever there is a need unplug and take it away. Because if you unplug and plug it back many times, then the usb port may become wide, which results in frequent disconnection of the device that is connected to that particular usb port...
Guess it is useful....

Apr 05, 2010 | Seagate FreeAgent Go 120 GB USB 2.0 Hard...

1 Answer

Seagate Ex hard drive not responding -light's on but nobodys home


Try Testdisk. see if it picks up the drive and if so get it to check the boot sector and rebuild it if necessary.

Aug 03, 2017 | Seagate FreeAgent Pro 1TB External USB...

2 Answers

Seagate free agent pro 500 gig external hard drive NOT RECOGNIZED


You better check with the Seagate people. This seems to be a problem with the casing. And since you're under warranty, you can get a replacement.

Aug 28, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

I have a problem with my seagate agent go 500 gb. when plugged in to my laptop it doesn't detect it and it freezes my laptop until i unplug it. how can i get to my files in the external hard drive?


try to connect it to other computer, if it doesn't help, hdd is probably broken. If you disassemble, you will find internal hard drive, which you can try to connect to desktop PC to save your data, or look up for some data recovery company

Jul 10, 2009 | Seagate Free Agent Go Small 12 GB USB...

3 Answers

I cannot see my free agent external drive


u can see the news that the st drive has many bugs,and which cannot be detected by the pc is the most popular one,so u can update the firmware from seagate official and if still cannot repair,u can go back to me,honglake@gmail.com

Mar 15, 2009 | Seagate FreeAgent (ST305004FDA1E1-RK) 500...

1 Answer

I reformatted my C: drive and ever since Windows will not recognize my Seagate External Free Agent hard drive. It shows up under ?My Computer? as Removable Disk (I: )? It used to be listed as Seagate...


Try connecting it to another computer. If you can see your data then back it up etc.
After you have recovered your data connect it to your computer, from Disk Manager, remove the partition, recreate it again and then format the drive, hopefully your external drive will be operational again.
There is a possibility that the hard disk has died and you will have lost your data. If you are desparate, hard drive data recovery companies charge an arm and a leg to recover data from dead drives.

Jan 10, 2009 | Seagate Free Agent Go Small 12 GB USB...

1 Answer

My computer stopped reading my external hard drive


Try the drive in a different USB port. If it still fails try another computer. If it still fails then it's possible the drive is bad. If the warranty has expired you may be able to find a tech savvy friend to remove the actual drive from the case and hook it up to another computer directly. If it recognizes fine then the case is bad. If it does not recognize the drive then the drive is dead.

You won't be able to retrieve the files on the drive unfortunately unless you use an extremely expensive service. These tend to run in the hundreds of dollars.

Nov 22, 2008 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

4 Answers

Help for Seagate Free Agent 500 GB external hard drive


465.66 x 1024 x 1024 x 1024 = 499,998,617,764 bytes. The problem is the definition of gigabytes.

May 10, 2008 | Seagate Free Agent Go Small 12 GB USB...

Not finding what you are looking for?
Seagate Free Agent Go Small 12 GB USB External HD ST600121GSA1E1-RK USB 2.0 Hard Drive Logo

357 people viewed this question

Ask a Question

Usually answered in minutes!

Top Seagate Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Alun Cox

Level 3 Expert

2678 Answers

Computer Links

Level 3 Expert

2386 Answers

Are you a Seagate Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...