Question about HP Color LaserJet 3500 Printer

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"cartridge memory error"

I'm using remanufactured cartridges. They seem to work fine but I get this message and don't know which cartridge is causing the problem. If I open and close the cartridge door, it will continue to print fine until I queue up another print job.

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Re: "cartridge memory error"

To identify the misbehaving cartridge just replace them one by one with another new, preferably HP cartridge. As far as why, HP makes lots of money by ?encouraging? users to buy genuine HP consumables. While HP?s cartridges are uniformly the best available they are are outrageously priced, thus the refill market. In an attempt to kill the remanufacturing market HP now embeds ?chips? in each of their LaserJet cartridges, unfortunately for HP refillers can replace them too. I?ve found several references to this error message and they are always linked it the printer discovering a remanufactured cartridge. In most of the other cases this automatically disables ?economy mode? printing but you can typically bypass the error message by hitting the enter (check) button on the printer.

Posted on Nov 30, 2006

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Re: "cartridge memory error"

This is why HP sucks. I will never buy their shoddy products again. So greedy that to greatly inconvenience the customer for a few bucks off their way overpriced ink. FU HP

Posted on Sep 04, 2010

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Re: "cartridge memory error"

A memory error is usually caused by a bad connection between the memory chip installed in the top of the toner (ink style) cartridge to the sensor in the front of the printer (it's spring loaded and on the top inside). Usually it's fixed by popping the sensor back into place, they get knocked around sometimes when the toner is being replaced or a jam is being cleared. I've also found that toner cartridges can come with faulty memory chips and you have to just throw it away and get another one or try to get your money back.

Posted on May 29, 2010

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To see if the cover open switch is the cause of this problem, open the top front cover and observe the message on the printer's display panel. The display should read Close Door or Insert Cartridge.

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Place the original working cartridge (the empty or near-empty one) back into the printer. This should clear the error message.

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Hi there
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To disable “Ink Alerts” on Dell inkjet printers:
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Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Hi, I really appericate all your efforts to fix the issue the issue usually occures if any one of the cartridge is defective or low in ink or both the cartridge are defective. We can isolate the issue only by removing the both the cartridges out of the printer and check for the expiry dates printed on the cartridges as if the cartridges are expired also leads to this message. If the cartridge are not expired and have minumial ink in it you can try the below procedure to isolate the defective cartridge Once the both the cartridges are out of the printer insert only the black cartridge in the printer and check for the message if the message is install color cartridge the black cartridge and printer is detecting fine. If the message is check right cartridge this shows that the black cartridge is defective. If the message is insert left cartridge or color cartridge remove the black cartridge out and insert only the color cartridge and check with the message if the message is insert the black cartridge the color cartridge is working fine. And when the color cartridge is in the printer and if the message prompts to check left or color cartridge the color cartridge seems to be defective so replace the defective one will fix the issue So in isolation we can find the defective cartridge and fix the issue by replacing the defective one.. Hope this will help you to fix the issue.. Wish you success. Regards, Barret.

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At seems almost certain the micro-electronics in these cartridges have been developed in the factory to ensure failure at a given point. THE MODELS MOST LIKELY TO CAUSE PROBLEMS ARE THE LEXMARK No1, No2, No3, No29, No33, No35 and No43, AND THE DELL MODELS TO FIT PRINTERS 922/924/942/944/962/964 and Dell printers sold in the last 12 months. For some reason the problems seem to be with colour cartridges - black units remain reliable.
On the reverse of a brand new Lexmark 29 colour cartridge box (in print so small it's almost impossible to read) it says: "THE PATENTED PRINT CARTRIDGE CONTAINED INSIDE IS LICENSED FOR A SINGLE USE ONLY AND IS DESIGNED TO STOP WORKING AFTER DELIVERING A CERTAIN AMOUNT OF INK. A VARIABLE AMOUNT OF INK WILL REMAIN IN THE CARTRIDGE WHEN REPLACEMENT IS REQUIRED." In plain English this means the cartridge will certainly fail - even when there is ink inside.
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