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If I understand you correctly, when you leave the handset in the cradle and press a line, you can hear the dial tone. But, if you lift the handset and then select a line you don't hear anything through the headset. If this is correct, I suspect the handset is damaged, the cord is damaged, or if you're lucky, the clips may not be plugged all the way in on both sides. If you have another phone that is the same, you can switch handsets to test this theory.
The battery in the handset could be bad . First I would test that the base unit is recieving dial tone by pressing speaker button on base unit. If there is dial tone then problem is in handset or in base unit communication to handset. Try resetting power to base unit. Check manual for any re-initialization procedure. If the base unit is not receiving dial tone then I would test that the phone line is delivering dial tone to the base unit by connecting a known good phone to the line cord. If the dial tone is not present , problem could be in line cord from outlet, outlet, building wiring, or service provider.
Program Thomson Consumer Electronics (GE?) 2-9316A Speaker Phone (what we found works) To program: 1. press speaker or lift handset. 2. press STORE 3. dial the number to be stored 4. press MEMORY DIAL 5. press location (0-9 on keypad or 1 of the 3 emergency quick dial) 6. press speaker or hangup. To dial emergency numbers: 1. press speaker or lift handset. 2. press any of 3 emergency quick dial To dial stored numbers: 1. press speaker or lift handset. 2. press MEMORY DIAL 3. press location (0-9 on keypad)
Does anyone know how to add PAUSE in a stored dial string?
This would normally happen when the cordless handset was still in the charger stand. Are you saying it will still tell you to lift the handset after it's removed from the charger stand or base?
I would not waste money buying a new battery as it is most likely not the problem but if you have more than one handset you should try swapping batteries. Removing and re-inserting the battery may reset the phone and clear up the problem as well.