Question about Audiovox Car XR9000 Two-Way Confirming Remote Start and Security System wit

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GPS Transmits ''Stolen Vehicle'' While Alarm is Disarmed & Vehicle

A few weeks ago a problem developed. Twice in 3 times of using the vehicle in one week, my 5 month old XR9000 has twice shut down my new Toyota- once at the exit of a hospital garage and the other at the exit of an airport garage. The auto phone system would not accept my info via Verizon nor T-Mobile each time on two different phones each with 4 bars both times. It took more than 20 minutes to get it solved by telephone with Pursuitrak support. Both times the police were called by PO'ed people stuck behind me and both times a tow truck was called by police before I could get the alarm reset by Pursuitrak. At the hospital, police and lot attendents made me let them push the vehicle, denting it in two places where they pushed me into the street- which 5 minutes later had so much traffic blocked that two fire trucks and an ambulance got trapped in it.

Pursuitrak has now notified me that since then (apparently because of Pursuitrak having this problem with many customers), Audiovox created a firmware update that should fix this. Apparently when the alarm is disarmed, the GPS over time gets out of sync with the alarm module and the GPS does not receive the disarm signal. As soon as the vehicle is moved, the GPS causes a cell call for an unauthorized movement of the vehicle. As soon as that call is received and the vehicle stops in traffic, the vehicle is shut down with the alarm sounding until it receives a reset and disarm signal from Pursuitrak. The dealer refused to attempt a firmware upgrade and so I have been waiting a week so far for a replacement with the firmware update as all the modules in stock supposedly can have the same problem at some time in the future after placed in service.

Regarding Pursuitrak's automated system not being able to accept data from the two different cell phones and phone companies, Pursuitrak has responded that frequently happens when entering data from a cell phone. They recommended the next time it happens that I go to a pay phone and call.

I so far have avoided further incidents by disarming the alarm ten (10) times each time before I move the vehicle. So far this seems to be working but if this happens to you, get the firmware update. Over time the GPS will probably get so far out of sync with the alarm module that it can't communicate with the alarm module.

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The number one problem here is that your alarm module should not be installed to shut down the ignition only the starter. This is clearly specified in all Audiovox lititure and manuals.

I had this problem which caused the vehicle not to start but no other impact. I sent my unit in for a firmware update and it has been fine now with no false alarms for more than 18 months.

Posted on Aug 22, 2011

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