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Head unit drops connection

I bought a WD external 250 GB USB hard drive for my Pioneer DEH-P6000UB. It connects fine and will play fine - initially. But, after a period of time, sometimes just several minutes, sometimes 15-20 minutes, it stops playing. It's as though the head unit is no longer able to read the drive and it keeps trying and trying until I finally reach over and disconnect it. If I use a flash drive, I have no issues like this at all. This almost makes me think that my 250 GB hard drive is skipping. What are your thoughts on this issue? Thanks so much!

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  • geekgurlsrul Nov 18, 2008

    I've tried both these solutions already. I have the same results whether I have 5 songs or 50 folders loaded with songs. I found some forums on the net and other users have had similar issues as well. I think I'm going to give Pioneer a call. I don't think they should be selling a head unit advertised to support a 250 GB external hard drive that doesn't, ya know? Thanks for the feedback yo.

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IT DOESNT SEEM LIKE A HARDWARE ISSUE BUT A SOFTWARE ONE .
TRY RELOADING THE "DRIVER" TO YOUR HARD DRIVE (AFTER CONNECTING IT TO YOUR COMPUTER OF COURSE)AND SEE THE DIFFERENCE.
DOES IT HAVE TOO MUCH OF DATA LOADED?GET SOME LOADED OFF.

Posted on Nov 14, 2008

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Try connecting it to another computer, to see if your computer is the problem.

Try a different USB cable between the unit and your computer.

If it is still under warranty (one year?) then contact W.D. to get an RMA (Return Materials Authorization) -- then, ship the unit to them, for repair/replacement.

If the warranty has expired, open the case, disconnect the USB-to-disk-drive adapter, and connect the disk-drive as a "slave" drive in some desktop computer, to see if it can be properly "detected".

Note that W.D. has a "Customer Loyalty" program -- give them the serial-number from the disk-drive, and you get a good discount on the purchase of a new Passport from their web-site.

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You run MS Windows Update to download and install the latest OS updates. Your WD external HDD should be detected after OS update.

For non updates system, try to connect WD to the USB Port where it worked before. If you have 4 USB ports for instance, try to connect it to these ports one try at a time. Windows XP might have assigned one USB port for your device before when it was working just fine.

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When yuo put a cd in the cd player it reads error 11 what is error 11 and how do you fix it?


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James

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Hi !

First check if your WD is running (spinning), no matter if the blue light is on. Can you hear it close with your ear, or feel vibrations on your hand when it starts.

If it runs, then check/replace the USB cable you are using with another.
Check the Power supply if it gives necessary power.


If you are familliar with disassembling/assembling, then open and remove the HDD from the box and try to connect the disc directly to your PC (using another HDD Data/Power cables).

If it runs, and you can acces it, then something is wrong with the Box.

If it doesn't, then the HDD is broken or damaged.

Please note that if your device is under warranty, DO NOT open the box ! Contact your seller for service/replacement instructions.

Regards.

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Pioneer head units (decks) have a function wherein u can opt for AUX -ON / OFF.Similarly USB -ON /OFF.Why is this function given,i dont know.
To choose AUX "ON" or USB "ON" put the power OFF from the SRC SWITCH,PRESS THE MULTICONTROL ROTARY KNOB for 1-2 seconds .the display will show AUX OFF or USB OFF.Select "ON"on pressing the multicontrol knob again.
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