Question about Microsoft Windows Vista Ultimate Edition

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Windows xp home sp2 restart problems

After installing sp2 for windows xp home, when i hit the restart button or if i load software and it requests a restart, the system goes through the shutdown process but and attempts to logoff, the monitor goes black, but the cpu doesnt restart or power off, its like it is asleep. only running. any suggestions
Mike

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  • poetc51 Nov 13, 2008

    Actually its not a laptop, its an HP Pavilion a640n desktop with an  amd processor 

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  • 4,338 Answers

Does your laptop have a Dual-core Processor?
There is a Microsoft bulletin on this problem:

http://support.microsoft.com/kb/885626

Hope this helps...

copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 13, 2008

  • JDTec
    JDTec Nov 13, 2008

    let me research it..

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