Question about Microsoft Windows Vista Ultimate Edition

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Windows xp home sp2 restart problems

After installing sp2 for windows xp home, when i hit the restart button or if i load software and it requests a restart, the system goes through the shutdown process but and attempts to logoff, the monitor goes black, but the cpu doesnt restart or power off, its like it is asleep. only running. any suggestions
Mike

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  • poetc51 Nov 13, 2008

    Actually its not a laptop, its an HP Pavilion a640n desktop with an  amd processor 

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  • Microsoft Master
  • 4,338 Answers

Does your laptop have a Dual-core Processor?
There is a Microsoft bulletin on this problem:

http://support.microsoft.com/kb/885626

Hope this helps...

copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 13, 2008

  • JDTec
    JDTec Nov 13, 2008

    let me research it..

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Suggest you enter you're bios & disable ACPI. This one I know for sure will show up in windows device manager as a PCI device with no name. Try again to boot windows. If it still fails to enter in standard mode than a complete re-install will be required including a format. Personally I do not use windows XP pro/home w/SP2 CD to perform the format, (After receiving a blue screen).
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You will find some needed software will install during windows update. Like; Quad Core processor update. With either home edition or pro it is advised to install .Net framework updates 1 at a time & only restart when prompted by windows. Other wise click the refresh button & continue windows updating. (You can save the .Net framework updates for last if you wish). You're video card may need .Net framework 2.0 or better for installation.
I am hell bent on installing windows once & correctly the first time. I understand you want to get this baby up & running but take the time & run the hard drive tools/utilities. (It's worth it)!

Good Luck speedfreak44!
If I can help you further, feel free to post.
Suggestions & comments welcomed.

Please let me know if this got you're system running without the blue screens?
One last item. It's also worth checking the dates on the Gigabyte CD to Gigabyte's web site before installing other drivers. Including the chipset drivers. You want to install the newest drivers the first time around. Here is the link to you're Gigabyte GA-MA790FX-DQ6 motherboard main web site.
(Click on the link).
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Mike

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