Question about Sony KDF46E2000 46" Projection HDTV

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Sony KDF46E2000 Pink Discoloration at the top of screen...

I read a post you answered, I appreciate your honesty and knowledge. I am having the problem described in the subject line, now...I live in Ottawa, Ontario, Canada...I have a local Sony place where I have already gotten (after a whole lot of "fighting") the two plastic screens (fresno and the other one) since i accidentally broke it. I didn't want to pay tons of $$$ for the servicing of the TV (cuz im pretty broke these days) but they eventually let me just buy them and I knew how to install them correctly. That worked fine, but months later...the pink bar at the top. As you can imagine im a bit depressed about that. Seems to be one thing after another with this damned TV...well...it sounds like I need this optical block you speak of...do you know somewhere OTHER than my local guy where I could get one maybe shipped out to me, or the price range for them? and how easy (or not) it is to install it...I mean, I've already voided my warranty or what have you with the installation of the screens...so...I might as well, if possible, do this too myself...please get back to me via my e-mail (larry.turner@rogers.com) since I probably won't really remember what site Im on right now...hehe...Im just putting the feelers out there right now for a possible remedy to my TV's ailement...

TIA

Larry

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Well, good and bad news. Sony won't just give an optical block to anyone. they are picky about who they let service their sets. I don't know about Canada, but in the US, there are usually multiple options for service providers in a given area. Also the optical block normally has a 2 year warranty on this model so you may still have warranty coverage. Your first step would be to contact Sony customer service in Canada, the number is: 1-877-899-SONY

Please let me know if there is anything else i can do for you and be sure to rate this solution.
Thanks!

Posted on Nov 13, 2008

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