Question about Sony KDF46E2000 46" Projection HDTV

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Sony KDF46E2000 Pink Discoloration at the top of screen...

I read a post you answered, I appreciate your honesty and knowledge. I am having the problem described in the subject line, now...I live in Ottawa, Ontario, Canada...I have a local Sony place where I have already gotten (after a whole lot of "fighting") the two plastic screens (fresno and the other one) since i accidentally broke it. I didn't want to pay tons of $$$ for the servicing of the TV (cuz im pretty broke these days) but they eventually let me just buy them and I knew how to install them correctly. That worked fine, but months later...the pink bar at the top. As you can imagine im a bit depressed about that. Seems to be one thing after another with this damned TV...well...it sounds like I need this optical block you speak of...do you know somewhere OTHER than my local guy where I could get one maybe shipped out to me, or the price range for them? and how easy (or not) it is to install it...I mean, I've already voided my warranty or what have you with the installation of the screens...so...I might as well, if possible, do this too myself...please get back to me via my e-mail (larry.turner@rogers.com) since I probably won't really remember what site Im on right now...hehe...Im just putting the feelers out there right now for a possible remedy to my TV's ailement...

TIA

Larry

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Well, good and bad news. Sony won't just give an optical block to anyone. they are picky about who they let service their sets. I don't know about Canada, but in the US, there are usually multiple options for service providers in a given area. Also the optical block normally has a 2 year warranty on this model so you may still have warranty coverage. Your first step would be to contact Sony customer service in Canada, the number is: 1-877-899-SONY

Please let me know if there is anything else i can do for you and be sure to rate this solution.
Thanks!

Posted on Nov 13, 2008

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Tip

How to post a good question here to get a good answer to your problem!


a521ea0.jpgWhen you post a question you want an answer that helps you solve your problem.

Aside from the title etc here are some important things to include in the text part of your question:

1. Type of equipment---For example----Plasma TV, or Projection TV.

2.) Brand and model number of equipment (put it in the part where you describe your problem).

3.) A description of what the equipment IS and IS NOT doing. The better you describe it the more likely you will get good advice.

4.) Any steps you have taken to resolve the problem.

The more the person who reads your question sees the better the chance he or she can help you.

5.) Once someone answers your question here is what to ask:

a.) Can you provide me with Step by Step instructions for this repair?
b.) Can you provide me with any photos that might aid me to resolve my problem?
c.) Can you provide me with a source for parts I might need to get it fixed?

A good description of your set and problem will greatly increase the chances of you getting the help you came here for.

Things to avoid:

Someone who replies with a link---go here and buy this, with no instructions on how to know WHAT to do to be sure it will help should be taken with a grain of salt---IF you post a well written Question you deserve a well written answer and also someone who will follow up if you have more questions.

One line answers rarely solve problems.

If you have posted here you know you can post in the Free, Premium, or Chat areas---the first is free but the second two cost something.

My experience here has found that Premium questions that are well written (both the title and description) get the best results.

If you have researched experts here--you can do that--and see one whose answers you like--you can when you post a question in any of the three main areas--type in the title "Attention and the experts handle"

Mine for example is SD TECH---you can before you post a question look at any experts history of questions, answers, % of approved answers etc.

Like checking a company before you decide to use them for fixing your car or TV or whatever.

I have posted this because many people post questions that while not impossible to answer--would get faster and BETTER answers if worded differently.

SD TECH

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1 Answer

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I posted this answer to a similar question someone else had, but it looks like you have the same problem...

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