Question about Computers & Internet

2 Answers

When i plug a new wireless optical mouse into a usb port i get a blue screen says incompatible mass storeage device. The mouse works on 2 other computers. I changed my mouse to one with a cord .... same freeze up.. i have talked to the mouse manufactuers.... and to micosoft...who offered no help and sent me to dell who i purchased the laptop from..they could not find a problem and sent me back to the manufactuer... my system is Windows XP 2002 service pack 3 home edition.. I have reinstalled my mouse drivers....no help still crashes....

Posted by on

  • Lou Labetti
    Lou Labetti May 11, 2010

    I do not know that Would remove the service pack first. With the corded mouse can you boot (restart) your computer in safe mode (hit the f8 key just as your computer gets past the bios screen (tap on it if you have to) and let us see if your mouse works. If id does not then remove SP 3 If it does work then you need to go into your system config (msconfig in "run") and shut things off one at a time until you find what is causing the mouse/computer to stop running.

×

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 69 Answers

I agree with acdr remove SP3. you can do this by going to startmenu>control panel> add or remove programs> scroll down to service pack three and uninstall.

this is a common problem with sp3 and it will most likely solve your problems

Posted on Nov 12, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,913 Answers

Remove sp3 then try.

Posted on Nov 12, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

How to install verbatim blue wireless mouse


No Disk ? Go online to the company and they should have info. Or go to devices and have it search for new devices.

Jul 16, 2014 | Verbatim 97993 Wireless Multi-Trac Blue...

1 Answer

I cant get my ge usb wirelessmouse modle#98763 to work


it is a plug and play device if the blue light comes on when plugged in it's working power wise anyway install all new batteries into the mouse press the blue light button on the usb and the little black reset button on the bottom of the mouse at the same time this should fix the problem if not you may have a port problem, the mouse/usb is bad or you're using vista which is nothing but a problem you'll need to install specific drivers then they do exist i've seen them just don't know the URL

Dec 28, 2009 | GE Wireless Optical Mouse

2 Answers

My wireless mouse will not work, I forget how to 're'-pair it. It was functioning normally before i left home for a couple of days. Both the mouse and the other part (that goes into the usb port) are...


1. Try unplugging usb device and replugging in (I'm sure you already did that) LOL
2. Uninstall device driver
3. After uninstall plug in USB device
see if that works

Nov 14, 2009 | BenQ M310 Wireless Mini Optical Mouse

1 Answer

Fairly new mouse (new batteries also)not working. Solid blue light when plugged into USB port but cursor will not move at all when click mouse buttons or scroll bar. Rebooting system nor unplugging USB...


First make sure your mouse is installed properly. Go to Device Manager and see if it lists the mouse and has no conflicts. Also, try a different USB port, especially if it doesn't show up. If your receiver and mouse have reset or connect buttons on them you'll need to push those also. try alternate batteries. if none of these suggestions can solve your problem you may be looking at a defective mouse.

Nov 05, 2009 | GE Optical Mini Wireless Mouse 98793

1 Answer

The wireless mouse and keyboard are no longer working on my computer--i've put the adapters in every usb port on my desktopa and ALL ports are not working...the adapters will however, work just fine when...


go onto the desktops manafacturors website and download a new USB driver and it might work or go into controle panel and go add hardware in mouses and other devices and try to re-install the adapters

Sep 02, 2009 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

Does the tech air mouse need a battery? how do i get it up and running after plugging it into the usb port?


Hi,
You only need batteries for wireless optical mice.
Just plug the mouse into a USB port and let the operating system detect and install the drivers for it.
It will let you know that the device is ready to use in the system tray (bottom right hand side of the screen).



Regards.

Jul 29, 2009 | A4tech A4 OP-620PS2 3D Optical Mouse PS/2

1 Answer

MS optical desktop 700


try one of the method below:
Method 1: Try different ports loadTOCNode(2, 'moreinformation'); Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device in the PS/2 port while the computer is running.

To determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse.
USB keyboard and USB mouse loadTOCNode(3, 'moreinformation'); If the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer.
PS/2 devices loadTOCNode(3, 'moreinformation'); If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations: • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that came with the computer. • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that came with the computer.If you have to change your configuration, shut off the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse loadTOCNode(3, 'moreinformation'); Verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer.
uparrow.gifBack to the top
Method 2: Install fresh batteries loadTOCNode(2, 'moreinformation'); Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. If the problem persists, install a fresh set of batteries in the device that you are experiencing problems with.
uparrow.gifBack to the top
Method 3: Resynchronize your device to the receiver loadTOCNode(2, 'moreinformation'); To resynchronize the mouse or keyboard to the receiver, follow these steps.

Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse more than six feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen.

Otherwise, go to the next step. 3. Press and release the Connect Channel button on the bottom of your mouse or keyboard. 4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.
uparrow.gifBack to the top
Method 4: Install the latest software loadTOCNode(2, 'moreinformation'); If you are troubleshooting a wireless mouse, download and install the latest Microsoft IntelliPoint software. For more information about IntelliPoint software, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx (http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx) If you are troubleshooting a wireless keyboard, download and install the latest Microsoft IntelliType software. For more information about IntelliType software, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx (http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx) uparrow.gifBack to the top
Method 5: Clean the mouse lens loadTOCNode(2, 'moreinformation'); This problem may occur if you are using an optical or laser mouse and the lens on the mouse is dirty. To clean the lens of an optical or laser mouse, follow these steps: 1. Use a dry cloth to clean the bottom surface of the mouse. 2. Check to see whether the mouse functions correctly. 3. If you see dust on the bottom of the mouse, use a can of pressurized de-ionized air to blow away the dust on the lens. 4. Check to see whether the mouse functions correctly. 5. If the pressurized air canister is not available, blow dry air on the lenses by using your mouth one or two times. 6. Check to see whether the mouse functions correctly. 7. If these steps do not resolve the problem, use a cotton bud to clean the lens without scratching it.

Sep 18, 2008 | Microsoft Wireless Optical Desktop Comfort...

1 Answer

Wireless keyboard


wireless keyboards and in wireless mouse devices, use the following methods in the order that they appear in.

Method 1: Try different ports loadTOCNode(2, 'moreinformation'); Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device in the PS/2 port while the computer is running.

To determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse.
USB keyboard and USB mouse loadTOCNode(3, 'moreinformation'); If the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer.
PS/2 devices loadTOCNode(3, 'moreinformation'); If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations: • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that came with the computer. • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that came with the computer.If you have to change your configuration, shut off the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse loadTOCNode(3, 'moreinformation'); Verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer.

Method 2: Install fresh batteries loadTOCNode(2, 'moreinformation'); Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. If the problem persists, install a fresh set of batteries in the device that you are experiencing problems with.

Method 3: Resynchronize your device to the receiver loadTOCNode(2, 'moreinformation'); To resynchronize the mouse or keyboard to the receiver, follow these steps.

Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse more than six feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen.

Otherwise, go to the next step. 3. Press and release the Connect Channel button on the bottom of your mouse or keyboard. 4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.

Clean the mouse lens loadTOCNode(2, 'moreinformation'); This problem may occur if you are using an optical or laser mouse and the lens on the mouse is dirty. To clean the lens of an optical or laser mouse, follow these steps: 1. Use a dry cloth to clean the bottom surface of the mouse. 2. Check to see whether the mouse functions correctly. 3. If you see dust on the bottom of the mouse, use a can of pressurized de-ionized air to blow away the dust on the lens. 4. Check to see whether the mouse functions correctly. 5. If the pressurized air canister is not available, blow dry air on the lenses by using your mouth one or two times. 6. Check to see whether the mouse functions correctly. 7. If these steps do not resolve the problem, use a cotton bud to clean the lens without scratching it.

Mar 02, 2008 | Sakar 62150 Keyboard

2 Answers

Wireless keyboard & mouse not working


First download and run regscrub xp and ccleaner to clean up your system then try uninstalling and reinstalling the logitech setpoint software and try the keyboard and mouse again. Let me know if this works. 

Oct 23, 2007 | Logitech Wireless Access Duo Optical...

7 Answers

Mouse not recognized/ mouse port not working


I kept hold about 30 seconds the blue light button on the USB controller device and it worked!. I guess that's the way to sinchronize both the mouse and the USB controller of the mouse. Ramón.

Sep 07, 2007 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

60 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...