Question about PC Desktops

2 Answers

When i plug a new wireless optical mouse into a usb port i get a blue screen says incompatible mass storeage device. The mouse works on 2 other computers. I changed my mouse to one with a cord .... same freeze up.. i have talked to the mouse manufactuers.... and to micosoft...who offered no help and sent me to dell who i purchased the laptop from..they could not find a problem and sent me back to the manufactuer... my system is Windows XP 2002 service pack 3 home edition.. I have reinstalled my mouse drivers....no help still crashes....

Posted by on

  • Lou Labetti
    Lou Labetti May 11, 2010

    I do not know that Would remove the service pack first. With the corded mouse can you boot (restart) your computer in safe mode (hit the f8 key just as your computer gets past the bios screen (tap on it if you have to) and let us see if your mouse works. If id does not then remove SP 3 If it does work then you need to go into your system config (msconfig in "run") and shut things off one at a time until you find what is causing the mouse/computer to stop running.

×

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 69 Answers

I agree with acdr remove SP3. you can do this by going to startmenu>control panel> add or remove programs> scroll down to service pack three and uninstall.

this is a common problem with sp3 and it will most likely solve your problems

Posted on Nov 12, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,913 Answers

Remove sp3 then try.

Posted on Nov 12, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

MOUSE AND KEYBOARD FROZE UP


I'm assuming that your keyboard and mouse are wireless versions. You should therefore have a wireless controller plugged into one of the USB ports, probably at the back of the PC. Try removing the wireless controller and install it in a different USB port. The Windows operating system should detect it as a new device and attempt to install the drivers automatically.

Dec 23, 2012 | Gateway GT5692 Desktop Computer

1 Answer

I cannot get my keyboard or my mouse to work with my dell computer. what can i do?


Please add more information to get specific assistance. Are these wireless devices? If wired, do they use USB or PS/2 connections.

For wireless devices, try replacing the batteries and resynching to the receiver. (You may want to check putting the receiver in different USB ports.)

For wired devices, disconnect and reconnect. For PS/2 devices, you will need to restart the computer to check if the devices work. For USB devices, try connecting to different USB ports.

Next step, try using a different keyboard and mouse (that work on another computer (stick to USB or PS/2 to match the current pair)). Try a wired set if the problem is with a wireless pair. If those work, continue diagnostics on the wireless keyboard and mouse. Check if the mouse and keyboard work on another computer. If they don't work with another computer, replace them.

If another USB keyboard and mouse pair don't work in any port, your USB ports may have failed. Check if even one port works enough to access the Device Manager. (Start > Control Panel > Hardware and Sound > Device Manager (Win7); similar directions in other versions of Windows) Check for a problem with the drivers (For USB ports, scroll down to the USB drivers and look for a triangle with a yellow exclamation point or red x). Try to update the driver or roll it back. If that doesn't help and one USB port works, a USB hub may solve the problem.

Otherwise if the USB or PS/2 ports do not work with any devices and the driver fix doesn't work, then I'd suspect a problem with the ports on the motherboard. Replace the motherboard/computer.

I hope this helps.

Cindy Wells

Sep 12, 2011 | Dell PC Desktops

1 Answer

I have an Averatec all in one and how do you connect the wireless mouse?


Wireless mice have two parts. The mouse which needs regular battery charging and the receiver. The receiver is a USB device that plugs into any of the USB ports on the back (near the DVI port) or on the side below the audio jacks. Plugging into a USB hub is an option but can give an extra area of trouble-shooting when it fails.

If the port doesn't work, try a different one. Check that the USB ports aren't disabled for security or power-savings. Make sure the receiver is showing that it is active and that the mouse has good batteries.

One of the biggest issues can be waking from sleep with a USB device. This is changed in the advanced power savings in Windows.

I hope this helps.

Cindy Wells
(since my wired mice need to be replaced every few years, I suspect wireless mice have similar failure issues.)

Feb 11, 2010 | Averatec D1002UHCE-1 All-In-One Intel...

2 Answers

After rebooting my cpu my mouse stopped working. My cpu does not recognize my mouse? The mouse works because i tried it on a different cpu. what can be causing this?


Did you try to reboot?
Do you have an optical mouse? (if yes: is the red light on?
(Then the mouse is recognized and you must configure your mouse options)
Did you try to connect your USB mouse to another connector?
Or if PS2 connector: Turn of the pc and connect the mouse and power on.
Did you install a new driver? (then uninstall this driver)
Try looking for the most recent mouse driver on the manufacturer site.

Jul 13, 2009 | HP Pavilion a1610n PC Desktop

5 Answers

Technika optical wireless mouse not working


Make sure the mouse is linking to the wireless receiver on you have plugged into the computer (there should be a reset button on the mouse to establish a new link).

May 13, 2009 | Casio Parts Cash Register PC Desktop

1 Answer

Wireless mouse not registering with my computer


When you plug the receiver into the computer, what happens? Does Windows see the device? If it does not then the device may be defective. Most cordless receivers plug into USB ports. Try different USB ports.

May 04, 2009 | PC Desktops

1 Answer

The receiver doesnt light up when pluged into the usb port


sound like the receiver is down try other usb ports to charge your ipod if it works well it is your new mouse receiver thats capoot

Apr 18, 2009 | PC Desktops

1 Answer

Blue screen and Fatal Error


Hi,
Have you tried plugging other devices into the same USB port? Try this to determine if the problem is with the port.

Apr 18, 2009 | PC Desktops

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

60 people viewed this question

Ask a Question

Usually answered in minutes!

Top PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18297 Answers

Are you a PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...