Question about Creative Labs Zen MicroPhoto MP3 Player

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Creative Labs Zen MicroPhoto (8GB) possible faulty USB Cable ????

Hi, Have a pink 8Gb CL Zen Micro Photo since January. It has never given me any problems until yesterday. It charges and transfers files via a usb cable. I connect the usb cable to my laptop and to the MP3 player and one of 3 things happens : It charges once the battery if flat, powers up but gets stuck on the last song played; I can see the device driver but the Micro Photo software says the device is not connected; It does not charge atall A bubble appears on my laptop screen to say the device is not recognised and has malfunctioned. All very strange ! I have the latest service pack and firmware and tried to get it to work on my work PC but the same things happened. Do you think I should buy a new usb cable ??? Grateful for any help or advice you can offer. Tracy.

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  • tucker07 Mar 26, 2008

    I have the same problem with my MP3. my computer does not recognize the device and it keeps asking me to install the driver. i know my cable is working because my friends computer was able to recognize the device and i can charge it but it wint let me view my files. it's not even showing up in "my computer". I checked device manager and under "other devices" the device is listed but there is a question mark beside it.



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When I had that problem on my Zen I un-installed all the software and rebooted my system and reloaded the software. Not sure why it worked but it did.

Posted on Apr 25, 2008


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Creative zen microphoto 8gb stuck on locked. Tried taking battery out and pushing a pin into the reset button but nothing happens

Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.

Sep 30, 2009 | Creative Labs Zen MicroPhoto MP3 Player

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Power Surge on USB Port

I'm assuming you're not using a hub but plugging directly into one of the USB ports on your laptop?

First, have you installed all current patches for your PC? I think this was a common error message that was hotfixed some time ago, so be sure your OS is up-to-date. If so, you could try to uninstall all USB ports in device manager, then restart. When your system is up, go to the first USB device and right-click, then turn off warning messages. This is just for the error message, you may have a problem with your Zen as well so try it on a different PC if possible but I'd do that when it's fully charged. You may need to do a hard reset (instructions in your manual) to get it to work but that may delete all of the Zen's contents, so that's a last resort.

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1 Answer

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Your hard drive is need to replace it with a compact flash card drive..check in the forum for a 'How to...'

Nov 30, 2008 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Re manual

You can request a manual; send me an email at Header: "Request MicroPhoto Manual"

Aug 13, 2008 | Creative Labs Zen MicroPhoto MP3 Player

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You will need to load the firmware. Click here and download the firmware to your PC, then connect your Zen via USB to your PC and open the firmware, and click "Upgrade."

For detailed instructions on how to troubleshoot your Zen, click here

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 27, 2008 | Creative Labs Zen MicroPhoto MP3 Player

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hard drive is bad
Replace hard drive

Mar 10, 2008 | Creative Labs Zen Micro MP3 Player

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remove the usb adaptor and remove the battery from the back.
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Feb 22, 2008 | Creative Labs Zen MicroPhoto MP3 Player

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Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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Looks like your hard drive has died. Try to hold the on switch while you turn it on. If you cannot solve it with that menu your hd has to be replaced

Aug 01, 2006 | Creative Labs Zen MicroPhoto MP3 Player

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