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Re: Printer will not read ink cartridge
This is a common problem in the Epson line. You may attempt to resolve this first, by powering off the printer. Then remove the power cord and leave it unplugged for an hour. Then plug it back in and power on the Printer. The error may reset itsefl on its own.
If it doesn't please refer to this Tip Page on how to obtain and use a utility to reset your Epson. Even if your printer is not listed as those this will work with this method usually will work today.
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#1 Wait until you are out of ink. The warning light and ink-low notifications come on well before the ink cartridge is empty, and even if it runs out of ink in the middle of a print, you can replace it then and finish the print with no problem. #2 Lift the lid of your Epson inkjet printer to expose the ink cartridge replacement button. Make sure you have plenty of light so you can see what you are doing. #3 Press the ink cartridge replacement button. This will loosen the empty ink cartridges so they can be pulled up and out. #4 Fill the empty cartridge at an ink-refilling location, or buy a new ink cartridge to replace the empty one. #5 Insert the new or refilled ink cartridge into the holder with the same orientation as the previous one. #6 Press the cartridge replacement button to charge the system and close the printer cover. Charging takes about one minute
shouldn't be the ink. I assume you have an epson as in the picture. my ink refill kit mentions that "epson intellidge chipped cartridges" require an "ink level resetter" to complete the kit. So if you have these cartridges even once refilled the chip tells the printer the cartridge is still empty so you'll need to reset the chip with the ink level resetter.
The printer will never do that, once the cartridge is spent a little divine device inside tells the printer it's been used and spent. You can still print to from the cartridge but it wont warn you when your low on ink, price you pay for not buying a new cartridge.
If its not recognizing the branded and generic cartridges it means that you are having a problem with the printhead of your printer. If product is within warranty call manufacturer for replacement. If not, suggesting buying a new one instead because printhead replacement is quite expensive.
Since you are using sublmation ink, the cartridges are probably aftermarket and may not meet Epson standards. Aftermarket chipped cartridges are notorious for failing to 'communicate' with Epson printers, even when the cartridge is brand new. Before taking the printer to a service center, you might try purchasing new cartridges of your ink from your reseller. If that fixes the problem then your fight is with the ink reseller, not Epson. If it doesn't fix the problem and your printer is still under warranty, take it to an authorized service center, and remember, using non-Epson ink does NOT void the waranty.
Some of Epson's cartridges went bad that way. It may be a bad cartridge. Get a new one, pull that one out and see what happens. If it works, call Epson for a refund. They had a class action suit for that type of thing, they lost and paid off. I would think they will help you right away.
What i can recommend is call epson and tell them about this issue and for sure they are going to replace the ink and will run diagnostic test on your printer- here is there support line number 562-276-1300