Question about Dell 3010cn Laser Printer

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Dell 3010cn paper jam 075-134 cannot get rid of error

I have two Dell 3010cn printers that were given to me. Both have the same problem. The paper does not pick from the built in MPF paper tray. What I don't understand is that it's not even trying to pick. Nothing is moving in the MPF tray and picking mechanism for either printer. Then the printer reports at paper jam error 075-134. I think it has to be something I don't have set right. It doesn't make sense that both printers are failing in the exact same way.

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  • Xelvonar Jan 17, 2009

    Exact same problem as described above.

  • Anonymous Jan 20, 2009

    I have the same problem. We tried to have it fixed and Dell said it was almost impossible and of course said it was better to buy a newer version.


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The reason Dell said this problem was almost impossible to fix is because it is. There is a lift mechanism inside the housing for the MPF paper tray that lifts the paper to the roller to pull off the top sheet. The lift mechanism in this printer model is flimsy at best. There is a roller cam with a knuckle attached to it to does eventually break, causing a failure of the lift mechanism. The components to repair this problem are unavailable from Dell, and can only be salvaged from another printer. Here's the kicker... You have to disassemble the ENTIRE printer in order to replace this assembly. This took me 2 and a half hours to accomplish, and you're going to have to do it on 2 printers, as well as reassemble the fixed one. DO grease the cam assembly with some white grease to get the longest life possible if you choose this option. Best option? Either purchase another printer off eBay with a different problem and use yours to fix that one, or, as Dell so lovingly suggested, purchase a new one. The cost of today's color laser solutions make purchasing one of these printers a much more viable option than fixing your 3010cn.

Posted on Aug 31, 2009

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Try, firstly, to check the settings on all 3 of the printer itself, the printer driver in control panel, and in the software program (ie - Word) to ensure it's printing "letter" paper from the MPF (not tray 1).

Also, if you could, try print out a systems settings page from the reports menu on the printer itself. Does that print on either printer?

Posted on Feb 27, 2009

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SOURCE: Dell 3010cn Not Picking from MPF

Bueno, el daño según parece es fisico, es posible que los rodamientos precenten algun problema, debe revisarse
en el chat de dell me dijeron lo siguiente
05/15/2008 09:09:48AM Agent (LACS TC David Salinas): "presione la flecha hacia arriba y hacia abajo al mismo tiempo y encienda la impresora" 05/15/2008 09:09:54AM Agent (LACS TC David Salinas): "con los botones presionados" 05/15/2008 09:10:15AM DAVID IZQUIERDO: "ok dame un segundo y te comento" 05/15/2008 09:12:39AM DAVID IZQUIERDO: "aparece el mensaje: Custumer Mode ESS DIag." 05/15/2008 09:14:01AM DAVID IZQUIERDO: "debia imprimir algo?, no lo hizo" 05/15/2008 09:14:24AM Agent (LACS TC David Salinas): "presione la flecha hacia abajo hasta que salga IOT DIAG y presione selecionar" 05/15/2008 09:14:34AM DAVID IZQUIERDO: "ok" 05/15/2008 09:15:06AM DAVID IZQUIERDO: "ahora que hago" 05/15/2008 09:16:16AM Agent (LACS TC David Salinas): "flecha abajo hasta que llegue a digital output y presione seleccionar" 05/15/2008 09:16:56AM DAVID IZQUIERDO: "listo" 05/15/2008 09:18:15AM Agent (LACS TC David Salinas): "flecha abajo hasta DO-64 READY" 05/15/2008 09:18:30AM Agent (LACS TC David Salinas): "mejor flecha arriba hasta DO-64 READY" 05/15/2008 09:18:42AM Agent (LACS TC David Salinas): "y presione selecionar" 05/15/2008 09:18:51AM DAVID IZQUIERDO: "ok" 05/15/2008 09:19:34AM DAVID IZQUIERDO: "suena algo...." 05/15/2008 09:21:19AM Agent (LACS TC David Salinas): "OK" 05/15/2008 09:21:29AM DAVID IZQUIERDO: "ahora que debo hacer" 05/15/2008 09:21:41AM Agent (LACS TC David Salinas): "ahora flecha abajo hasta DO-51 READY y despues selecionar" 05/15/2008 09:22:54AM DAVID IZQUIERDO: "listo" 05/15/2008 09:23:18AM Agent (LACS TC David Salinas): "ahora flecha abajo hasta DO-50 READY y selecionar , tambien ponga papel en la bandeja" 05/15/2008 09:24:47AM DAVID IZQUIERDO: "dame un segundo" 05/15/2008 09:25:53AM DAVID IZQUIERDO: "no suena muy bien...." 05/15/2008 09:26:08AM DAVID IZQUIERDO: "que debe pasar?" 05/15/2008 09:27:56AM DAVID IZQUIERDO: "David" 05/15/2008 09:28:36AM DAVID IZQUIERDO: "help!" 05/15/2008 09:28:43AM Agent (LACS TC David Salinas): "voy" 05/15/2008 09:29:01AM Agent (LACS TC David Salinas): "ahora flecha arriba hasta DO-74 READY y selecionar" 05/15/2008 09:30:04AM DAVID IZQUIERDO: "ok!" 05/15/2008 09:31:18AM Agent (LACS TC David Salinas): "ahora flecha abajo hasta DO-12 READY y seleccionar" 05/15/2008 09:31:33AM DAVID IZQUIERDO: "ok!" 05/15/2008 09:31:48AM Agent (LACS TC David Salinas): "despues de esto debe tomar la hoja" 05/15/2008 09:32:14AM Agent (LACS TC David Salinas): "que le aparece en la panatalla?" 05/15/2008 09:32:29AM DAVID IZQUIERDO: "espera...." 05/15/2008 09:35:31AM DAVID IZQUIERDO: "continua el mensaje
Digital Output
DO-12 EXEC" 05/15/2008 09:36:17AM DAVID IZQUIERDO: "y como si estuviera calibrando algo" 05/15/2008 09:36:29AM Agent (LACS TC David Salinas): "tomo el papel?" 05/15/2008 09:36:40AM DAVID IZQUIERDO: "no" 05/15/2008 09:37:31AM Agent (LACS TC David Salinas): "y hace un ruido normal o un ruido anormal?" 05/15/2008 09:38:35AM DAVID IZQUIERDO: "pareciera que estubiera calibrando.. pero ya lleva mucho tiempo haciendolo" 05/15/2008 09:39:21AM Agent (LACS TC David Salinas): "presione el boton de menu" 05/15/2008 09:39:35AM Agent (LACS TC David Salinas): "y apague la impresora" 05/15/2008 09:40:38AM DAVID IZQUIERDO: "ok" 05/15/2008 09:41:37AM Agent (LACS TC David Salinas): "el ruido era normal o anormal?" 05/15/2008 09:42:30AM DAVID IZQUIERDO: "ahora que oprimi el "menu" inicio como cuando empieza imprimir, sonaba normal pero no tomo la hoja" 05/15/2008 09:45:20AM DAVID IZQUIERDO: "la prendo ?" 05/15/2008 09:46:03AM Agent (LACS TC David Salinas): "por favor" 05/15/2008 09:48:12AM DAVID IZQUIERDO: "aparece "listo imprimir" -- la pruebo?" 05/15/2008 09:48:46AM Agent (LACS TC David Salinas): "o" 05/15/2008 09:48:49AM Agent (LACS TC David Salinas): "ok" 05/15/2008 09:51:15AM DAVID IZQUIERDO: "desafortunadamente no, genera el mismo mensaje"revisen los rodamientos

Posted on May 15, 2008

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Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Turn off the printer. 
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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How to solve repeated paper jams in Dell 3010 laser printer

Replace the pick rollers. If you're out of warranty it'd be mighty expensive to have Dell replace them, but, if you call them, they can get you access to a website (I can't remember the name...sorry) that has walk through tear-downs with pictures of each and every step. (Only do this if you're handy and have time)

Otherwise, replacement is the next option.

Typically Jams on this unit are from worn rollers. :)

Good luck.

Oct 20, 2008 | Dell 3010cn Laser Printer

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