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Copier won't fire up

I have Xerox XC865. The drum and cartridge are new. It is showing the number 4 and the letter H only. What do I need to do here to get the copier working again?
Thank you.

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  • 191 Answers

Your fuser unit is not working .open and see your thermofuse, thermistor or your heater lamp is out. if there is dirty between your thermostart & your fuser roller, clean . check for continiuty on your thermofuse & fuser lamp. thanks

Posted on Nov 12, 2008

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Xerox WorkCentre XD125F- need manual


You can get the spec sheet and the user's guide as PDFs here:
http://www.support.xerox.com/go/results.asp?prodID=XD125f&Xlang=en_US&Xcntry=USA&Xtype=docs&prodName=WorkCentre%20XD125f%20Digital%20Copier%20-%20Laser%20Printer
The spec sheet has the toner cartridge and drum cartridge part numbers (listed as Supplies)

Toner Cartridge 6R914;
Drum Cartridge 13R551

When copier has printed about 18,000 pages the J2 drum cartridge light will come on. The unit will print about another 1,000 pages before the unit stops working until the drum cartridge is replaced.

I hope this helps.

Cindy Wells

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No. The CRUM is integral to the Drum Cartridge. The only way would be to swap CRUM from a cartridge that failed for a reason other that it reached end of life.

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Schematic of the Xerox XC865


google The Parts Drop, Give them a call, ask for Britt he can help you most likely.

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Our xerox M118 showing an error"replace drum cartridge'can any one help me?Plizzz


Hello, Your Xerox has two cartridges - one is the drum cartridge and the other is a toner cartridge. Please check the following I've researched from your user guide:

Replacing the Drum Cartridge
The drum cartridge is a customer replaceable unit. After approximately 55,000 copies/
prints, the machine will display a warning message before the drum reaches the end of
life. Order a replacement cartridge now to insure continuous operation.


Country Part Number for the drum cartridge replacement
All countries 13R589


Removing the Old Drum Cartridge
1. Pull the front cover towards you to open it.
2. Open Tray 5 (bypass tray) if necessary, and then open Cover A while lifting up
the release lever.
3. Lift up the colored lever, and slide the drum cartridge out until you can lift the
handle on top of the cartridge.
4. Hold the handle and remove the cartridge from the machine.
NOTE: When replacing the drum cartridge, make sure that the new cartridge is the
correct one specified for the machine.


Recycling the Drum Cartridge
The drum cartridge is designed to be re-manufactured. To recycle used drum
cartridges, return them to Xerox in the original packaging. Return labels are included
with each new cartridge.


Inserting the New Drum Cartridge
1. Remove the new drum cartridge from the box.
2. Undo the sealing tape and carefully pull out in the direction of the arrow to
remove the black protective sheet from the cartridge.
3. Place the cartridge in position and, using the handle, slide it into the
machine until it clicks.
4. Pull out the cartridge tape completely without breaking it.
5. Push the cartridge again so that it is correctly placed.
6. Close Cover A until it latches and then close Tray 5 (bypass tray).
7. Close the front cover.


Hope this helps. Good luck.

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1 Answer

XEROX XC865 - No image


You are not getting any transfer. There are two types of transfers:
1- Corona wire; a set of very thin wires (hair thin and usually gold) that sit exactly against the drum. they are eiher broken or the unit is shorting out
2- a black spongy roller, usually don't go bad may need some recalibration
other possibility is the Developper unit,
which may be going bad look at it does it have a coat of toner on it? if no and you can see the long roller (it should be a silver magnet roller) if you can see the silver then there is not enough toner on the roller, it should have a thin solid layer of toner all the way xerox%2520xc810%2520drum%2520cartridge.gif

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Turn power on and within 4 sec.press the following sequence;clear,exposure,clear,exposure.The screen will go blank.Enter '1' and '4' then hit print.turn off. This will reset H4 if the fuser has no problems such as a bad fuser lamp or thermal fuse.And yes it,s worth fixing with the right guy working on it!

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XEROX XC865 flashing light no manual


Needs a drum/print cartridge.

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