a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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How to Install:
IMPORTANT: Before doing the installation, please make sure that your PC is running Windows XP (Home or Professional) Service Pack 2 or Windows Vista. For all legal licensees, Windows Service Pack (SP) upgrades are free. Also make sure that you have the administrator privileges on the PC and all antivirus and spyware software is disabled.
Install the music and photo software as well as the device manager by inserting the installation CD into the CD-ROM drive. (If the installer menu is not displayed automatically, please click the start.exe file in the root directory of the CD in Windows Explorer.)
From the installer menu, select your preferred language; the welcome screen will appear. Click NEXT to advance through the next pages until you reach the Install Software page, and then click NEXT to start the installation of the Philips Device Manager and Windows Media Player.
Follow the on-screen instructions to complete the installation.
As soon as the installation is completed, restart your computer, and then connect your player to the computer using the supplied USB cable.
Once the device is connected, you may see the device appear in the task bar or as a folder in Windows Explorer. Now, you can launch Windows Media Player and use the software to transfer music to your player.
I have a phillips go gear 8 MGB.numbers on inside of mp3 is 4901v3.68 and sstm12 080929 . I have tried reset & charging it but nothing will make it turn on. I spent alot of money on this thing for it to work a short period of time.What can I do???????????
I'm not sure what language you have it in, but turn your mp3 player on, go down 5 times and select, go down 5 times and select again, english is the first selection on the next screen. If this does not work let me know so I can try to assist you more.
If you and your brother are English, how did he use it?
Anyway, from the main menu screen, select the "Suitcase" icon in the bottom left hand corner. Then select the very last option in the list that appears. Then you get a list with "radio" buttons next to the words. Select the second one from the top.
Make sure the hold/lock is not engaged Try another USB port Reset the player If that fails: Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Repair" tab If still nothing: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
If these methods fail, call Philips to see if you are still in-warranty. -Tha Mp3 Doctor