EVERY TIME I TRY TO SEND A FAX THE FAX MACHINE DOES NOT FEED THE PAPER AND DOES NOT GO THROUGH. WE GET AN ERROR MESSAGE SAYING RECEIVING ERROR AND WE DO GET A DIAL TONE. HELP US, WE HAVE NO PROBLEM RECEIVING FAXES FROM OTHERS, BUT CANNOT FAX OUR DOCUMENTS.
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I try sending a fax then the paper goes through it makes a loud beep and the message says theres been an error try again this happens all the time no matter who I fax. then it prints out error confirmation stating Mode G3 send error
turn fax machine off open cover and put 3 drops of 3 in 1 oil on the the big silver bar the ink cartridges ride along perform alignment and try to recieve fax if this doesnt work clean all the rubber feed rollers with isopropanol alcohol (rubbing alcohol) applied to a microfiber towel then try.
Please check rear door area for paper, can you use manual feed slot? Power off machine with all jams removed and paper loaded, then power on, can you tell us exact error message/lights that are shown in this state?
003 - Recording paper jammed when feeding from the 3rd cassette. Remove the jammed paper.
(1) Open the Printer Cover.
(2) Remove the jammed paper.
(3) Slide out the Paper Cassette.
(4) Remove the jammed or wrinkled paper and reload the recording paper into the paper cassette.
Caution: Make sure that the paper is set under the clips of the Paper Cassette. You can load about 500 sheets with standard weight paper (20 lb. or 75 g/m2).