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LG washing machine has AWFUL mildew smell

I bought my LG washer & dryer set in July of 2006 and have taken great care of these machines. Just 5 months ago the washer started smelling like mildew even though I dry inside the rubber seal on the door and leave the door open to air dry inside after I'm finished with the laundry. I've been in contact with LG & Home Depot where I bought them and they've advised me to run bleach through it, empty the drain located on the front, rund Whirl Out through it, etc... I've done all of these things and still have this horrible smell coming from inside the drum itself. The water that I emptied from the drain had no odor. When I clean under and in between the rubber seal on the door there is no sign of mildew or the odor on the towel that I use. I stick my head inside the washer and it's obvious that's where it's coming from. I was told the tub has a 5 year warranty on it. I don't know what else to do. I've wasted so much time of course trying to do everything possible (without taking this stupid thing apart) to make this smell go away or find the actual cause and no such luck. In researching the internet I've found where I'm not the only person having this problem, knor is LG the only washer that has the mildew smell, but they're all front loaders with the same problem. I've reported it to consumer affairs, but I don't know what else I can do! I spent so much money on this machine and it makes me sick to think that I'm stuck with a mildew smelling washing machine!!! HELP>>>>>>>PLEASE!!!!!!!!! I began noticing that my towels had a musty smell - like the "shower house at a campground in the mid-west - in July!" a couple months after purchasing it. I read in the manual to run a 'tub clean' cycle with bleach, so I did. The smell always came back, so I finally called a repair man. He checked some things out, and said I needed to buy "Afresh" tablets, and use one once a month, so I did. Three months later, my machine smells most of the time, and we can only use our towels after two or so showers. By the way, we live in dry Colorado. I finally decided I do not want smelly towels (or house) for the next 10 years, so I have spoken to the manager of the store we purchased it at, and he has (thankfully) agreed to exchange it :). Now, I don't know whether to risk trying another front loader or not! I bought a LG TROMM and the same. Some clothes retain the smell and for a while I thought that some clothes were dry rotting or something. It also seems to be natural fibers retaining the stench. I used strong fragranced fabric softener, liquid and two or three sheets in the dryer. I rub the tub clean cycle about once a week and leave the door open. No luck.

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  • mikesear Nov 26, 2008

    My machine smells really musty. My towels smell awful. I leave the door open also and have ran bleach through it. HELP



    D. Searle

  • faaflygirl Dec 15, 2008


    1. Bought a different house. Lg washer/dryer came with house. The utility room smells like mildew. Have tried everything I can think of. Help! gwen blue Rogers, Ar faaflygirl@aol.com

  • gully71 Jan 04, 2009

    Yep,  I have the same problem.  We just bought the matching washer and dryer.  I am soooo frustrated and have tried everything.  The most frustrating thing is my old front load --- bottom of the line Kenmore did a great job. Never ever had a smell to it.  When we moved I went to the store to buy the same one and the sales rep upsold me to this fancy new LG all bells and whistles top of the line model.  There seems to be a lot of people with the exact same problem.  In fact there are 2 class action suits pending.  Sooo why are the machines still on the market.  I bought the machines from Leon's and am waiting to see what they are going to do.  The first step is to send a repair rep out which I don't think is going to do anything.  The next is hopefully they will take the machine back.  One of the reasons I went to the higher end model is that in my new house the machines are upstairs so I don't want the vibrations rocking the top floor.
    Does anyone know of a front loader that does not have these problems?
    I totally share in your frustration.

  • Anonymous May 16, 2009

    I have the same problem with an awful musty, moldy smell inside inside the drum. I just bought the machine Lg at the cost of 1,800. I am so upset. I have done everything possible and it is awful. It seems to be more trouble than it is worth. I was so excited to purchase the front loader, since my son is paralyzed and it is easy for him to open the front loaders. I was wondering if is the water that comes in from the front of our home. we have the blue poly pipes and most of the neighbors have replaced them. Please help!

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I have an LG washer that had the same problem. Go to the site www.nufreshnow.com and read all about why this is happening, how to fix it and how to keep it from comming back. A few different ways of cleaning the machine are explained.

The site sells a product that you may or may not need but the explanations are really good.

Posted on Mar 12, 2009

  • Biguggy Nov 24, 2010

    This applies to all front loading washers, not just those manufactured by LG.
    Bad smells and spider corrosion in front load washing machines.
    When all other remedies for curing bad smells coming from front load washers have been tried and have not been found satisfactory I believe the source of the smell may well be corrosion of the aluminium spider with the products of this corrosion harbouring ‘water’ that turns foul as described below, or, should no corrosion have occurred any retained water will, if left long enough, turn foul.
    Aluminium, and its alloys, are corroded when immersed in an aqueous solution with a pH value below about 4.0 (acidic) [nitric acid is a well known exception] or above about 8.0 (alkaline), most laundry aids, detergent including HE detergent, borax, bleach (sodium hypochlorite), sodium carbonate (washing soda), sodium percarbobante (found in Affresh and OxiClean), sodium hydroxide, Affresh and OxiClean can have pH values above 8.0 should the required concentrations be reached. At the normal operating levels found in washing machines these values are not exceeded. However when the machine is shut down any water remaining will contain, inter alia, soil from the laundry, products of the interactions between the soil and the laundry aids used, unused laundry aids, and the chemicals found in the tap water. As the water from this mixture evaporates the concentration of the ‘impurities’ rises until such time as a ‘smelly sludge’ develops and/or a pH level above about 8.0 is reached and corrosion occurs.
    Prime areas for these deposits to occur are, in my opinion, the recesses found at, or very near, the hub of some of the aluminium alloys spiders found in front load washing machines. The final spin, no matter how fast, will not, in my opinion, remove all the ‘water’ from theses recesses.

    To view a corroded spider (not to the point of catastrophic failure) and one with a build of ‘smelly crud’ please visit: - http://www.ripoffreport.com/appliances/e...
    These spiders were removed from Frigidaire built ‘Kenmore’ machines.

    To see fractured spiders from Frigidaire built machines, Whirlpool ‘Duets’ and other manufacturers’ please visit: - http://fixitnow.com/wp/2009/10/28/front-...
    Or, for a Whirlpool spider http://www.mysears.com/aboutme/jpm0940

    Not all manufacturers use spiders with recesses, Speed Queen do not (Speed Queen call them trunnions) and photographs at: - http://www.automaticwasher.org/cgi-bin/T...
    show Miele spiderss without recesses. There may be others.

    Unfortunately the only way to cure the bad smell and/or corrosion in these cases is to strip the machine down, clean it, perhaps modify the spider, reassemble and alter your laundry practices. Not a popular solution I would guess!

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We have a topload washer (Kemore) that seems to have gotten musty in the past 6 months or so.  
From doing some research on the net, it appears to be a common problem, especially with front loaders.  Seems like it's probably caused/compounded by a variety of things: stuffing in too many clothes, using too much soap, using liquid soaps, hard water, washing cold/rinsing cold, washing warm/rinsing cold, leaving the lid down after washing, front loaders using less water so the inside of the tub won't rinse off, etc. 
I tried hot water with bleach...sitting for hours...still musty.
I just tried a product called Washer Magic that I bought at Aubuchons....washer seems better today.
Others seem to swear by a product called Pure Wash, which may now be called Smelly Washer.  
Some have talked about running bleach, white vinegar, borox, etc. through their machines....and rewashing smelly towels with baking soda or borox.
Some suggest making sure that you dry towels thoroughly...on high heat.  
Many suggest using far less soap, so that clothes and the inside of the washing machine tub will rinse off properly...which makes sense.  Others have gone back to powdered laundry soap.  
Some talk about not using fabric softener...that it may not allow clothes to rinse thoroughly?  Or shifting to the sheets that one puts in the dryer.    
Sounds like it may be a combination of problems and solutions to pursue.  Talk to your local appliance repair guy too.  Good luck!

Posted on Jan 10, 2009

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A washer ,especially a front loader sometimes gets a mold buildup in the drain area,when it sits overnight it will be very apparent in the morning so do the bleach with hot water ,no clothes before you start a wash,throw a little Gain in there for a nice smell

Posted on Jan 16, 2013

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  • 1 Answer

SOURCE: LG washing machine has AWFUL mildew smell

I have tried several different things for my stinky LG washing machine that I just bought September 2007, including "remedies" from the customer service at LG - nothing worked for me. FINALLY, I HAVE DISCOVERED A SOLUTION AND AM SOOOO THANKFUL! I removed the liquid detergent tray and sprinkled baking soda (probably 2-3 tablespoons) where powdered detergent goes, and ran a cycle with hot water, no clothes, no detergent. This got rid of the smell, but the very next time I did a load of clothes with detergent, the stinky smell came back. So I tried adding baking soda in the same manner with every load of laundry I did (underneath the liquid detergent tray) and it has worked!!! With every load of laundry, I remove the liquid detergent tray and sprinkle approximately a tablespoon of baking soda and then replace the tray and fill it as normal with my liquid detergent (whatever is on sale, the brand of detergent has not made a difference for me). This is ALL I do. No leaving the door open, cleaning the rubber seal, wiping anything out. I believe the smell is a result of stuff we can't see or even get to and that's why the baking soda works.
I hope this helps someone else.

Posted on Nov 06, 2007

  • 2 Answers

SOURCE: LG washing machine has AWFUL mildew smell

Same here. We bought ours January 2005. Love the machines and take great care of them, too. Then the smell in the washer which seemed to affect certain clothes, like thick sweat pants and t-shirts (they smelled really "sour"). After doing some searches I found on this site where someone had recommended using a product called Affresh. I figured I might as well try it since my other attempts failed. This really worked for me. I bought it at Home Depot for $7 for a pkg of 3. I used 3 tablets per their directions, as this was my first time using it (afterwards they recommend using only 1 tablet per month). I was totally amazed as the smell was gone. I hope it works for you, too!

Posted on Oct 07, 2008

  • 1 Answer

SOURCE: LG washing machine has AWFUL mildew smell

I'm contacting LG's service department and I'll see what they intend to do.

Posted on Nov 08, 2008

thaurfen
  • 623 Answers

SOURCE: LG washing machine has AWFUL mildew smell

Causes of grease, slime and black mould inside washing machine Your problem has nothing to do with the washing machine, any washing machine - even the best can be affected. I suspect your problem is mostly related to using liquid detergents that contain no bleaching agents

Posted on Jan 13, 2009

  • 56 Answers

SOURCE: LG washing machine has AWFUL mildew smell

have you tryed a boil wash with nothing in the washer to soften and expel any caked powder in the drum?i know this does help

Posted on May 27, 2009

SOURCE: LG washing machine has AWFUL mildew smell

Don't know if this is the same as your problem, but I had a Kenmore washer, (made by Whirlpool) that did the same thing. It was a high efficiency model without an agitator. I finally found out that this type of washer never drains completely but always has some water left in it. This water is somewhere internal that cannot be seen unless the machine is taken apart. That water goes bad and stinks. Everything smelled like mildew and for some while my husband thought I was was washing clothes and leaving them in until they dried. I ended up having to just buy a new machine and when the stinky washer was taken away, just tilting it caused all this foul water to come out everywhere. Also I found this on the internet http://www.consumeraffairs.com/homeowners/lg_washing_machine.html
scroll down and see how other people feel about this machine. I decided that instead of buying the newest, latest, greatest, with all the bells and whistles appliances, from now on I will buy the time tested, plain jane models.

Posted on Jun 02, 2009

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Awful smell! I drain it every cycle, I use the washer cleaner, everything! I am so sick of my towels smelling awful.


Sounds like the little flexible apron just in front of your washer drum has mildewed. Take a look and see if it is holding water, and look for mold while your'e at it. Use a good bathroom mold and mildew remover to kill the mess and deodorize it.

Mar 24, 2010 | LG WM-2277HW Front Load Washer

1 Answer

Musty/Mildew smelling clothes...


lg has a known problem with smelly mildew cloths. If you call LG they will tell you its not there problem. Cheapest solution is to wash door gasket with some clorox and then betwen washes leave door open. On the washing supply shelves there is a product you put in the washing machine run a wash without cloths and it does the same thing except it costs $7.If you bought it a t Lowes go back and ***** to store manager my friend did exactly that and got the machinje replaced

Sep 30, 2009 | LG WM2688HWM TROMM SteamWasher

1 Answer

LG washing machine has AWFUL mildew smell


Don't know if this is the same as your problem, but I had a Kenmore washer, (made by Whirlpool) that did the same thing. It was a high efficiency model without an agitator. I finally found out that this type of washer never drains completely but always has some water left in it. This water is somewhere internal that cannot be seen unless the machine is taken apart. That water goes bad and stinks. Everything smelled like mildew and for some while my husband thought I was was washing clothes and leaving them in until they dried. I ended up having to just buy a new machine and when the stinky washer was taken away, just tilting it caused all this foul water to come out everywhere. Also I found this on the internet http://www.consumeraffairs.com/homeowners/lg_washing_machine.html
scroll down and see how other people feel about this machine. I decided that instead of buying the newest, latest, greatest, with all the bells and whistles appliances, from now on I will buy the time tested, plain jane models.

Jun 02, 2009 | LG WM-2277HW Front Load Washer

1 Answer

LG washing machine has AWFUL mildew smell


have you tryed a boil wash with nothing in the washer to soften and expel any caked powder in the drum?i know this does help

May 27, 2009 | LG WM-2277HW Front Load Washer

2 Answers

LG washing machine has AWFUL mildew smell


Causes of grease, slime and black mould inside washing machine Your problem has nothing to do with the washing machine, any washing machine - even the best can be affected. I suspect your problem is mostly related to using liquid detergents that contain no bleaching agents

Jan 13, 2009 | Washing Machines

7 Answers

LG washing machine has AWFUL mildew smell


If you're not used to seeing water come down the front of the inner glass portion, then your return tube, and/or gasket drainage is most likely clogged. I have the LG WM2277HW front loader and this is what worked for me:

1. Locate water recirculating outlet at the top inside of the gray rubber door gasket- it will have a white plastic piece that directs the water flow inward.

2. Check for blockage at that outlet. Mine had one about 2 inches long. Pull it out with your fingers or tweezers.

3. Check the 3 small rectangular drain holes at the bottom of the gasket; make sure they're not plugged up as well. This is where the smelly water pools from bacterial growth

4. Run through a sanitizing cycle- no detergent, just bleach and watch for more blockage that might come out the tube from the top...it collects on the glass before falling all the way in. Don't wash any clothes before this step, or the gunk will end up in your load.


Hope that helps...pictures posted.

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Nov 08, 2008 | LG TROMM WM2688H 4.0 cu.ft. Front Loading...

6 Answers

LG washing machine has AWFUL mildew smell


Same here. We bought ours January 2005. Love the machines and take great care of them, too. Then the smell in the washer which seemed to affect certain clothes, like thick sweat pants and t-shirts (they smelled really "sour"). After doing some searches I found on this site where someone had recommended using a product called Affresh. I figured I might as well try it since my other attempts failed. This really worked for me. I bought it at Home Depot for $7 for a pkg of 3. I used 3 tablets per their directions, as this was my first time using it (afterwards they recommend using only 1 tablet per month). I was totally amazed as the smell was gone. I hope it works for you, too!

Oct 05, 2008 | LG TROMM WM2688H 4.0 cu.ft. Front Loading...

1 Answer

LG washing machine has AWFUL mildew smell


Same problem and I was told to only use detergents with "HE" on the front of them for high energy. the soap without HE is too foamy and hence never truly drains out and causes a mildew smell. I also purchased something called "A" Fresh that I run in the washer every 6 weeks to keep the smell out. I got it at an appliance store for about $11.00 for 3 tablets

Sep 04, 2008 | LG WM-2277HW Front Load Washer

8 Answers

LG washing machine has AWFUL mildew smell


LG model WM2688H front load washer Once you follow this, the smell will go & you only need to run the tub clean mode with oxiclean once a month. This has worked for my client. Her washer made the entire house smell & your eyes tear when you got near it...not any more. 1) Leave the door open! Detergent door too when not in use. 2) Clean the filter (bottom left below door on front) You need a container to catch about a cup of water, or a towel to clean up the cup of water that will spill. Remove the rubber hose...twist off the cap...drain water out of tube. replace cap, replace tube. Next to tube is a twist cap. Turn counter clockwise, remove and clean filter, put back in. 3) I boil water (2 gallons) mix in some bleach 1/2 cup, and put the solution inside the washer. I let it sit for 10 minutes. With my hand I rotate the drum 1/5 of a turn and let soak for 10 minutes. rotate 1/5, sit, rotate, sit until entire tub has sat in the boiling water for 10 minutes. Boiling =212 degrees. Kill Mold= 108 degrees. Water Heater= 120 typically 4) If there is a sink nearby, run the hot water prior to starting a cleaning cycle!!! Screw the environmentalists. (sorry, but you want to get rid of your mold) Because of the minimal quantities of water used in a wash cycle, the water in your pipes does not remain hot all night long, and the washer does not have a built in heater to raise the temp. So you're using cold water to wash everything...including the clean cycles &/or bleaching. 5) I leave the boiling water in, add a scoop of Oxiclean. There is a "Tub Clean" mode on the LG. It's a 1 1/2 hour hot wash made especially to clean the inner tub. Check your owners manual!!! It's in there, for some reason they think people read these things...or if you don't like reading on this model it's the 3rd button on the right side options. The button says EXTRA RINSE in BIG BOLD Letters and in smaller letters...tub clean. Hold the button down for 3-5 seconds, the door will lock & it will ask you to add bleach. Fill the bleach compartment. Use liquid bleach Clorox, NOT the HE gel bleach. 6) Don't use AFFRESH!!! Oxiclean 1,000 times better. 7) HE Powder over HE liquids definately. You should be mold free. Do this once a month.

Jul 05, 2008 | Washing Machines

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